Hi all, I did a search for this, but all I could pull up was issues with mac.
In the past weeks my wife has been able to use netflix on her account on our pc, but my admin side hasn't. I've tried FF, Chrome, Safari, IE8 (32,64). nothing has been able to even get to the buffering phase. It always hangs up, crashes.
Today i did the big dive and just reinstalled win7 pro 64 again, still no go.
I can uninstall reinstall, but that hasn't worked the last dozen times. Even going back to past versions has also failed.
Right now I've been trying to find out if my RAM is the issue, but after swapping 2 2gig sticks out after the first pair, the problem still persists. :/
sadly silverlight works just fine on my wife's 6 yr old toshiba laptop. That thing typically can't even open a web browser.
I think it because the siverlight version netflix used didn't match the version you installed. Please right click on the video in netfilx choose silverlight to check the version it used. Then find corresponding silverlight download on silverlight website.
While you read this keep in mind that I talked to Netflix who directed me to a Microsoft help number. They were absolutely useless.
After trying every combination of uninstalling, reinstalling etc. here is what worked for me:
Uninstall Silverlight, Firefox and IE9 (if you are using IE9). Silverlight and Firefox can be uninstalled from the Control Panel found under the the Start Menu. Once you are in the Control Panel click the Programs and Features button, select Silverlight and Firefox and then uninstall.
Uninstalling IE9 is not the same as uninstalling IE8. Do this:
Press that stupid little windows button + R at the same time. The windows button is the one that sits right next the Ctrl button and then paste in the following:
then press Enter.
- wait for the Uninstall an update screen to load completely
- scroll through the list until you find Windows Internet Explorer 9
- click once to highlight IE9, then click the Uninstall button (or right-click and uninstall)
- confirm that you want to uninstall (click yes)
By uninstalling IE9, Windows will basically revert back to a fresh install of IE8. If you are using IE8, I would uninstall it and then reinstall it using another browser just so that it resets everything.
Note: After I uninstalled IE9, Firefox, and Silverlight I did a "clean your disks" using Norton Utilities, but I'm not sure if this is really necessary or not.
Ok, so now that you have a fresh IE8 installed, use IE8 to go to Netflix and try to watch a movie, at which point Netflix will prompt you to download Silverlight. Do it, and your movie should work.
Note: I think the whole problem here is that either Windows or the browser(s) hang on to traces of the Silverlight plugin even when you uninstall it, so you have to uninstall the browser(s) and Silverlight so that essentially everything gets reset.
Good luck, it was hell for me.