microsoft authenticator app gives 8 digit code instead of required 6 for azure RRS feed

  • Question

  • i used my personal account for internship within a company, so my personal account was signed up with Azure. Later Azure asked me to create 2 step verification using the Authenticator app. I Set it up and done. About a week later, I required to sign in on my azure account, it asked for the 6 digit code, but my app produces 8 digit codes. i tried logging by sending a notification on the app, but that didnt work aswell. (both IDs logged in the app and azure are exactly the same)

    Idk how to remove 2 step verification or how to convince the app to produce 6 digit code.
    Help would be appreciated.


    Sunday, April 5, 2020 5:55 PM

All replies

  • Hello Pranjal 

    You can get 8 digit code from the authenticator app as well but it will be for a different account . You should have setup a passwordless logon where you get a key symbol on top of the user ID . You get this option when you go to https://account.microsoft.com/profile/  and setup authenticator App to go passwordless. This one, when you setup will provide you 8 digit codes. 

    You would have setup Two-step verification (https://account.live.com/proofs/manage) on the same account at some point as well either in the same authenticator app or in some other instance of any TOTP app (similar apps like MS  authenticator app which generate one time codes) You will need to disable Two step verification . Two step verification provides 6 digit codes. 

    It might have happened that you might have set both the above while working in the flow but are missing to recall which device you set it earlier. If you are unable to find the second device or second account in authenticator or any other app then you may need to reset the same. While setting up the two step verification , you may have provided your phone number / alternate email address. You may need to try to reset the password by going to login.live.com and trying to resetting the password as a last resort using the following. 

    Provide your logon ID and then click next . 

    Please click "Forgot Password" follow the instructions as below. 

    Click Show more verification methods here. 

    Select Text number which you had setup at that time. 

    You can provide your phone number and a code will be sent to your number where you can logon . Once you have logged in I would suggest you to go to https://account.live.com/proofs/manage and disable Two step verification and also disable all the identity apps. and once that is done , you can setup the two step verification again . 

    I hope this helps you recover the account. In case the information provided is helpful , please do mark it as answer so that it is helpful to other community members searching for similar queries. 

    Thank you. 

    Please take a moment to "Mark as Answer" and/or "Vote as Helpful" wherever applicable. Thanks!!

    Tuesday, April 7, 2020 7:50 PM
  • Thank you soo much for your help, it fixed my problem.

    I has to setup my work authentication app, thanks

    Friday, April 10, 2020 4:17 PM