Have someone ever used this?! Microsoft translator's auto-refill worked incorrectly and I got two on-going auto-refilling subscriptions (instead of one auto re-filling, I got 2 which within 2 weeks cancel each other). The support is not there. To cancel
subscription I need to contact "support" and all the support links ask me to choose a product. Well, guess what. There's no product for Azure NOR the translator. I even tried choosing incorrect product to get to talk to someone and a) got an email
saying Microsoft Translator is not our product (well who the &¤#¤%#%¤#¤ then?!!) b) tried to callback and didn't get one - the customer support personnel hanged up instantly before I had chance to talk.
So if you are planning to use any SaaS service from Microsoft, expect no support at all and expect that you can not cancel your services in anyway. How about f you too?
Do you mean Microsoft Translator didn’t give support channel to custom? From my experience, Support Microsoft offers support for the Service on the Microsoft Translator forum:
http://social.msdn.microsoft.com/Forums/en-US/microsofttranslator/ , and via email. We can see this in the following link >> click highlight part >>section 17.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
HERE to participate the survey.