Hi,
You can try running IE as a administrater and please make sure that select
Enable or Prompt for the following settings:
“Download signed ActiveX controls,”
“Run ActiveX controls and plug-ins,”
“Script ActiveX controls marked safe for scripting.”
For more information, please refer to the document:
https://help.salesforce.com/apex/HTViewHelpDoc?id=mailmerge_install.htm
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