无法登录Visual Studio 2017，提示"出现了错误，我们不再能够检索您的帐户信息。请重新输入您的凭据。

Question

确认Microsoft账号可以在网页登陆，设chrome浏览器或ie浏览器为默认无法登陆，使用VPN也无法登陆

Answer 1

你好，

你之前是否能成功登陆呢？ 请你查看一下你的IE是否已经更新到了IE 11并还是保持设置IE作为默认浏览器。

在此之后，请你尝试点击Start菜单，找到VS 2017文件夹，以管理员身份运行Developer Command Prompt for VS 2017,运行命令行：devenv /resetuserdata 来清空历史访问数据。

如果还是不行请告诉我， 我将继续为您寻找解决方案。

May

---

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail]

Answer 2

之前可以登陆，IE11作为默认浏览器也不能登录。

清空历史访问数据也不起作用.

Answer 3

你尝试重启一下计算机，然后再试一下。

一般来说，账号问题和局域网设置还有账号本身有关，根据你的回复我们已经排除你本身账号的问题。你是否已经将VS更新至最新，如果没有，请先尝试更新一下VS。

然后如果可以，请你用手机热点代替有线宽带或无线，尝试登陆。一般登陆会消耗2-3MB的流量。

 如果还是不行。请以管理员权限打开CMD 命令提示行，然后导向到 C:\Program Files (x86)\Microsoft Visual Studio\2017\Community\Common7\IDE，运行以下命令:

devenv /safemode

然后再登录visual studio。

May

---

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail]

Answer 4

你好，

登陆还显示错误吗？能成功登陆了吗？

May

---

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail]

Answer 5

手机开热点无法登陆，运行devenv /safemode无法登陆

Answer 6

你好，

请你打开IE浏览器，再次确认https://account.microsoft.com/?refp=signedout-index&refd=www.google.com 你可以在这个网址上成功登陆你的账号。

如果可以，你尝试创建一个新的微软账号，尝试在VS登陆一下。

如果还是不行，可能需要你去控制面板找到VS2017，右击“更改”-“修复”去修复一下VS2017，修复后重启电脑，再次尝试。

如果还有报错，请问报的错误时一样的吗？

May

---

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail]

Answer 7

账号可以在网页登录，修复后还是一样的提示

Answer 8

请你启动VS在要求登陆界面出来之前，点击菜单的帮助---发送反馈----报告问题；在弹出的界面中输入账户和密码。然后点击许可证下面的：检查更新的许可证。看是否能登陆成功。

---

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail]

Answer 9

你好，

你现在的win10 版本是什么 1809 还是1803？还是其他的？

---

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail]

Answer 10

可以登陆了