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windows server 2008 r2 sp1 不定期蓝屏重启 RRS feed

  • 问题

  • 我公司有一台DELL R620服务器不定期蓝屏重启,系统是windows server 2008 r2 sp1,不知道是什么原因?以下是Dump文件的分析:

    Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\Administrator\Desktop\MEMORY.DMP]
    Kernel Summary Dump File: Kernel address space is available, User address space may not be available.


    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    OK                                             C:\Symbols
    Symbol search path is: C:\Symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: Server, suite: Enterprise TerminalServer
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    Machine Name:
    Kernel base = 0xfffff800`02019000 PsLoadedModuleList = 0xfffff800`0225ee90
    Debug session time: Wed Nov  2 17:59:18.362 2016 (UTC + 8:00)
    System Uptime: 6 days 2:06:18.734
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 00000000`7efdf018).  Type ".hh dbgerr001" for details
    Loading unloaded module list
    ........
    The context is partially valid. Only x86 user-mode context is available.
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 3B, {c0000005, fb87c, 1494fad0, 0}

    Page 401897 not present in the dump file. Type ".hh dbgerr004" for details
    Page 401897 not present in the dump file. Type ".hh dbgerr004" for details
    Page 3aa1eb not present in the dump file. Type ".hh dbgerr004" for details
    Page 3aa1eb not present in the dump file. Type ".hh dbgerr004" for details
    Page 402ca7 not present in the dump file. Type ".hh dbgerr004" for details
    Page 402651 not present in the dump file. Type ".hh dbgerr004" for details
    Probably caused by : win32k.sys ( win32k!xxxProcessEventMessage+1c0 )

    Followup:     MachineOwner
    ---------

    16.0: kd:x86> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: c0000005, Exception code that caused the bugcheck
    Arg2: 000fb87c, Address of the instruction which caused the bugcheck
    Arg3: 1494fad0, Address of the context record for the exception that caused the bugcheck
    Arg4: 00000000, zero.

    Debugging Details:
    ------------------


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 401

    BUILD_VERSION_STRING:  7601.17514.amd64fre.win7sp1_rtm.101119-1850

    SYSTEM_MANUFACTURER:  Dell Inc.

    SYSTEM_PRODUCT_NAME:  PowerEdge R620

    SYSTEM_SKU:  SKU=NotProvided;ModelName=PowerEdge R620

    BIOS_VENDOR:  Dell Inc.

    BIOS_VERSION:  2.5.4

    BIOS_DATE:  01/22/2016

    BASEBOARD_MANUFACTURER:  Dell Inc.

    BASEBOARD_PRODUCT:  046R5M

    BASEBOARD_VERSION:  A05

    DUMP_TYPE:  1

    BUGCHECK_P1: c0000005

    BUGCHECK_P2: fffff960000fb87c

    BUGCHECK_P3: fffff8801494fad0

    BUGCHECK_P4: 0

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 0x%08lx

    FAULTING_IP:
    win32k!xxxProcessEventMessage+1c0
    fffff960`000fb87c 017308          add     dword ptr [ebx+8],esi

    CONTEXT:  1494fad0 -- (.cxr 0xfffff8801494fad0)
    eax=00000000 ebx=fffff880 ecx=00000000 edx=00000001 esi=14950650 edi=fffff880
    eip=00000000 esp=00000000 ebp=00000000 iopl=0         nv up di pl nz na po nc
    cs=0000  ss=0018  ds=04b0  es=0000  fs=0000  gs=f900             efl=00000000
    00000000`00000000 ??              ???
    Resetting default scope

    CPU_COUNT: 4

    CPU_MHZ: 708

    CPU_VENDOR:  GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 3e

    CPU_STEPPING: 4

    CPU_MICROCODE: 6,0,0,0 (F,M,S,R)  SIG: 428'00000000 (cache) 428'00000000 (init)

    BUGCHECK_STR:  0x3B

    CURRENT_IRQL:  0

    ANALYSIS_SESSION_HOST:  WIN-LI41GQCKC1K

    ANALYSIS_SESSION_TIME:  11-20-2016 20:31:34.0250

    ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

    IP_IN_FREE_BLOCK: 0

    LAST_CONTROL_TRANSFER:  from 00000000 to 00000000

    STACK_TEXT: 
    00000000 00000000 00000000 00000000 00000000 0x0


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    win32k!xxxProcessEventMessage+1c0
    fffff960`000fb87c 017308          add     dword ptr [ebx+8],esi

    FAULT_INSTR_CODE:  f0087301

    SYMBOL_NAME:  win32k!xxxProcessEventMessage+1c0

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME:  win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79a73

    IMAGE_VERSION:  6.1.7601.17514

    BUCKET_ID:  INVALID_KERNEL_CONTEXT_0x3B

    DEFAULT_BUCKET_ID:  INVALID_KERNEL_CONTEXT_0x3B

    PRIMARY_PROBLEM_CLASS:  INVALID_KERNEL_CONTEXT

    FAILURE_BUCKET_ID:  INVALID_KERNEL_CONTEXT_0x3B

    TARGET_TIME:  2016-11-02T09:59:18.000Z

    OSBUILD:  7601

    OSSERVICEPACK:  1000

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK:  18

    PRODUCT_TYPE:  3

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 7

    OSEDITION:  Windows 7 Server (Service Pack 1) Enterprise TerminalServer

    OS_LOCALE: 

    USER_LCID:  0

    OSBUILD_TIMESTAMP:  2010-11-20 17:30:02

    BUILDDATESTAMP_STR:  101119-1850

    BUILDLAB_STR:  win7sp1_rtm

    BUILDOSVER_STR:  6.1.7601.17514.amd64fre.win7sp1_rtm.101119-1850

    ANALYSIS_SESSION_ELAPSED_TIME: 405

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:invalid_kernel_context_0x3b

    FAILURE_ID_HASH:  {47d39f4d-e8b2-9190-8f3e-f596bd729a8d}

    Followup:     MachineOwner
    ---------

    2016年11月20日 12:40

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