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Check box is missing -Delete the driver software for this device- RRS feed

  • Question

  • - I have a problem with a driver that can not be uninstalled.
    - This driver prevents me from installing a new program and it shows me an installation error screen.
    - Remove the driver from the device manager without checking the check box (it does not appear), but when the PC is restarted the driver is automatically installed again.
    - Months ago I had done the same procedure, but by checking the check box. And everything worked fine.
    - The "Delete the driver software for this device" check box is no longer displayed.

    How do I restore this option?

    OS windows 7

    Monday, April 22, 2019 7:43 AM

All replies

  • > This driver prevents me from installing a new program

    That sentence doesn't make sense to me.  What kind of a driver is it that blocks an application installation?

    There are ways to uninstall manually, but it requires guru-level operation.  If you can determine which INF file is the one causing you grief, you can use "pnputil /delete-driver /force oemxxx.inf" to remove it.  You may be able to use "pnputil /enum-drivers" to run through the whole list.

    Is this a driver for a real device, or is it a fake device?


    Tim Roberts | Driver MVP Emeritus | Providenza & Boekelheide, Inc.

    Monday, April 22, 2019 5:57 PM