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  • Hi, Guys

    I got a hlk error during performing test case DF - PNP Surprise Remove Device Test (Reliability) as below. BTW,  our driver is a Bluetooth driver based on WDF.
    WDTF_PNP : Result: Failed to receive IRP_MN_REMOVE_DEVICE after receiving IRP_MN_SURPRISE_REMOVAL. Ensure that there are no open handles or references to the test device (in user mode or in kernel mode) preventing IRP_MN_REMOVE_DEVICE from being sent. You may need to terminate any processes or services that may have open user mode handles to this device. ( 80004005 ).

    I found an abnormal Bluetooth behavior that our driver always receive the following hci cmd each 2~3s before testing this test case. 

    HCI.  Name: HCI_LE_Write_Scan_Parameters   (Hex Code: 0x200b  Param Len: 7)
                                 Scan Type : Passive Scan (00)
                              Scan Interval : 189 (0x00bd)
                                Scan Window : 29 (0x001d)
                               Address Type : Public (00)
                     Scanning Filter Policy : Ignore ADV packets from device not in WL (0x01)

    it seems that someone is keeping the handle to our device. maybe, this is the failure cause of  this test case.

    The following is part of hlk log for this case.  Could you please help check it ? 

    Message 12/9/2018 7:31:24.285 PM WDTF_TARGET : - GetInterface("System") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=871668444 LogSessionId=1 
     
    Message 12/9/2018 7:31:24.285 PM WDTF_TARGET : Target: DESKTOP-AT9G912 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=871676436 LogSessionId=1 
     
    Message 12/9/2018 7:31:24.338 PM WDTF_SYSTEM               :  SYSTEM_POWER_CAPABILITIES =
      Power Button    = YES
      Sleep Button    = YES
      Lid             = NO
      AoAc            = NO
      S1              = NO
      S2              = NO
      S3              = YES
      S4              = YES
      Hibernate       = YES
      S5              = YES
      Battery         = NO
      RTC Wake        = S4
     WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=872174753 LogSessionId=1 
     
    Message 12/9/2018 7:31:24.338 PM WDTF_TARGET : - GetInterface("Support") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=872204254 LogSessionId=1 
     
    Message 12/9/2018 7:31:24.339 PM WDTF_TARGET : Target: DESKTOP-AT9G912 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=872208530 LogSessionId=1 
     
    Message 12/9/2018 7:31:24.359 PM WDTF_SUPPORT : - SetSANPolicyToOnline WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=872408012 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.551 PM WDTF_TEST : Test parameter values: WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=884331509 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.552 PM WDTF_TEST : DQ: IsDevice AND (DriverBinaryNames!='i8042prt.sys') AND (Class!=hdc) AND (Class!=scsiadapter) AND (DsmDevice!=TRUE) AND ((HardwareIds='PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04' OR DeviceId='PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001')) WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=884338340 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.552 PM WDTF_TEST : TestCycles: 3 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=884347094 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.553 PM WDTF_TEST : DoSimpleIO: True WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=884351096 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.553 PM WDTF_TEST : IOPeriod: 1 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=884355755 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.554 PM WDTF_TEST : DoConcurrentIO: True WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=884360667 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.682 PM WDTF_TARGETS : - Query("IsDevice AND (DriverBinaryNames!='i8042prt.sys') AND (Class!=hdc) AND (Class!=scsiadapter) AND (DsmDevice!=TRUE) AND ((HardwareIds='PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04' OR DeviceId='PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001'))") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=885627709 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.691 PM WDTF_TARGETS : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=885725488 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.691 PM WDTF_SUPPORT : - ClearSetupAPILogs() WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=885735169 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.798 PM WDTF_TARGETS : - Query("IsDevice AND (SemiUniqueTargetHardwareIdentifier='PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04')") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=886791498 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.801 PM WDTF_TARGETS : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=886822244 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.801 PM WDTF_TEST : WARNING: The test is not enforcing that Driver Verifier is enabled. WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=886836085 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.802 PM WDTF_TEST : DV is enabled with Flag:=0x1209bb WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=886842958 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.805 PM WDTF_TEST : DV is successfully enabled for all drivers of this devnode(UniqueTargetName):=Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=886866694 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.805 PM WDTF_TARGETS : - GetInterfacesIfExist("EDT") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=886875433 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.831 PM WDTF_TARGETS : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=887128774 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.833 PM WDTF_EDT : - Enable() WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=887147722 LogSessionId=1 
     
    Message 12/9/2018 7:31:25.834 PM WDTF_EDT : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=887152785 LogSessionId=1 
     
    Message 12/9/2018 7:31:26.137 PM WDTF_PNP : - DisableDevice() WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=890192524 LogSessionId=1 
     
    Message 12/9/2018 7:31:26.139 PM WDTF_PNP : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=890198537 LogSessionId=1 
     
    Message 12/9/2018 7:31:26.554 PM WDTF_PNP : - EnableDevice() : ( get status count: 1 ) WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=894363103 LogSessionId=1 
     
    Message 12/9/2018 7:31:26.555 PM WDTF_PNP : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=894370835 LogSessionId=1 
     
    Message 12/9/2018 7:31:26.574 PM WDTF_SUPPORT : - WaitForSeconds : 15 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=894559512 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.839 PM Telemetry: [1 of 2] Driver name: msdmfilt.sys WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047210039 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.840 PM Telemetry: [1 of 2] Driver version: 10.0.17763.1 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047218467 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.840 PM Telemetry: [1 of 2] Driver package INF name: 0 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047223319 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.841 PM Telemetry: [1 of 2] Driver package flight ID: 0 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047228558 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.841 PM Telemetry: [1 of 2] Driver package submission ID: 0 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047233888 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.842 PM Telemetry: [2 of 2] Driver name: bcmbt_pcie.sys WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047240587 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.842 PM Telemetry: [2 of 2] Driver version: 1.1.0.9 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047245351 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.843 PM Telemetry: [2 of 2] Driver package INF name: 0 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047250549 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.843 PM Telemetry: [2 of 2] Driver package flight ID: 0 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047256116 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.844 PM Telemetry: [2 of 2] Driver package submission ID: 0 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047261392 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.845 PM WDTF_TEST : Starting PNPSurpriseRemoveAndRestartDevice test [1 of 3] WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047266592 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.845 PM WDTF_TARGET : - HasInterface("PNP") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047272951 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.849 PM WDTF_TARGET : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047304543 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.881 PM WDTF_TARGET : - GetInterface("PNP") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047631778 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.885 PM WDTF_TARGET : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047662788 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.911 PM WDTF_TARGET : - GetRelations("below-or-self/","IsDevice AND (DriverBinaryNames!='i8042prt.sys') AND (Class!=hdc) AND (Class!=scsiadapter) AND (DsmDevice!=TRUE) AND ((HardwareIds='PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04' OR DeviceId='PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001'))") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047920512 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.915 PM WDTF_TARGET : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047966483 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.916 PM WDTF_TARGETS : - GetInterfacesIfExist("SimpleIOStressEx") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1047980054 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.954 PM WDTF_SIMPLE_IO : - For Target:Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 no Simple IO Interface was found. WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1048355589 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.982 PM WDTF_SIMPLE_IO : - For Target:Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WDTF will use the ANY Simple IO Interface. WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1048628370 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.994 PM WDTF_TARGETS : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1048756016 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.995 PM WDTF_SIMPLEIO_STRESS : - Start(Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 ) WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1048765830 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.996 PM WDTF_SIMPLE_IO : - Open(Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 ) Try count 1 WexTraceInfo ThreadId=5904 ProcessId=3704 TimeStamp=1048777197 LogSessionId=1 
     
    Message 12/9/2018 7:31:41.997 PM WDTF_SUPPORT : - WaitForMinutes : 1 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1048789044 LogSessionId=1 
     
    Message 12/9/2018 7:31:43.004 PM WDTF_SIMPLE_IO : - PerformIO(Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 ) Count 1 WexTraceInfo ThreadId=5904 ProcessId=3704 TimeStamp=1058846135 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.017 PM WDTF_SIMPLEIO_STRESS : - Stop(Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 ) WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1648810613 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.549 PM WDTF_SIMPLE_IO : - Close(Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 ) WexTraceInfo ThreadId=5904 ProcessId=3704 TimeStamp=1654256070 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.581 PM WDTF_TARGET : - HasInterface("ConcurrentIO") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1654622825 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.594 PM WDTF_TARGET : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1654714435 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.687 PM WDTF_CONCURRENTIO : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1655685501 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.706 PM WDTF_TARGET : - GetInterface("ConcurrentIO") WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1655884958 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.709 PM WDTF_TARGET : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1655906520 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.718 PM WDTF_CONCURRENTIO : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1656001707 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.724 PM WDTF_CONCURRENTIO : - EdtQueueIO() for TriggerSurpriseRemove WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1656065050 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.725 PM WDTF_CONCURRENTIO : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1656071808 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.801 PM WDTF_PNP : - EDTSurpriseRemoveDevice() WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1656826937 LogSessionId=1 
     
    Message 12/9/2018 7:32:42.801 PM WDTF_PNP : Target: Broadcom Bluetooth controller Over PCIe Device PCI\VEN_14E4&DEV_5FA0&SUBSYS_4377106B&REV_04\000000FFFF00000001 WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=1656834988 LogSessionId=1 
     
    Runtime 12/9/2018 7:37:42.826 PM _ 
    Runtime Index:   2359665534
    Machine:   DESKTOP-AT9G912
    Process Name:   C:\hlk\JobsWorkingDir\Tasks\WTTJobRunF16CD7AB-2BFC-E811-80E2-A41731A4D80A\TE.exe
    Process ID:   3152
    Thread ID:   3972
    Message 12/9/2018 7:37:42.828 PM WDTF_PNP : Result: TestSurpriseRemove operation timed out waiting for IRP_MN_REMOVE_DEVICE.. WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=4656835225 LogSessionId=1 
     
    Error 12/9/2018 7:37:42.848 PM WDTF_PNP : Result: Failed to receive IRP_MN_REMOVE_DEVICE after receiving IRP_MN_SURPRISE_REMOVAL. Ensure that there are no open handles or references to the test device (in user mode or in kernel mode) preventing IRP_MN_REMOVE_DEVICE from being sent. You may need to terminate any processes or services that may have open user mode handles to this device. ( 80004005 ). WexTraceInfo ThreadId=3836 ProcessId=3704 TimeStamp=4657183886 LogSessionId=1 
     
    File:    Line: -1
    Error Type:   
    Error Code:   0x0
    Error Text:   Error 0x00000000

    Thanks!

    Li

    Monday, December 10, 2018 9:07 AM

All replies

  • Are there any MSFT guys answering this question?
    Friday, December 14, 2018 2:19 AM
  • MSFT experts,

           Could Anyone give some suggestions about this issue?

    Thanks!

    Li 

    Wednesday, December 19, 2018 7:08 AM
  • To debug this issue further please review this page.

    https://docs.microsoft.com/en-us/windows-hardware/test/hlk/testref/review-common-device-fundamentals-reliability-test-failures#surprise-remove-test-fails-with-failed-to-receive-irp_mn_remove_device-after-receiving-irp_mn_surprise_removal-error-message

    Thursday, January 3, 2019 6:22 PM
  • Hi, Cymon Kilmer

    This is a WDF driver. at that time, the driver had completed callback function -EvtDeviceD0Exit correctly. about this issue occurred , I think the following abnormal Bluetooth behavior causes PDO's ReferenceCount is greater than zero.  Could you please check it at your internal?

    Our driver has been always receiving the following hci cmd each 2~3s before testing this test case.  This is a abnormal behavior.

    HCI.  Name: HCI_LE_Write_Scan_Parameters   (Hex Code: 0x200b  Param Len: 7)
                                 Scan Type : Passive Scan (00)
                              Scan Interval : 189 (0x00bd)
                                Scan Window : 29 (0x001d)
                               Address Type : Public (00)
                     Scanning Filter Policy : Ignore ADV packets from device not in WL (0x01)

    Thanks!

    Li

    Friday, January 4, 2019 7:00 AM
  • HI, Cymon Kilmer

    add some information as below.

    OS RS4 official version has no this issue.  this issue should be introduced during OS RS4 upgrade

    Thanks!

    Li

    Friday, January 4, 2019 7:08 AM
  • The failure here may be due to a gatherer issue in the HLK. Please contact CSS for assistance and reference Errata 40774 as there is an updated binary that may resolve this issue. If it is this issue then there will be no charge as the issues is with the Microsoft provided binary.
    CSS can be reached:
    https://support.microsoft.com/en-us/getsupport?wf=0&tenant=classiccommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=15720&forceorigin=esmc&ccsid=636800624497245965
    Friday, January 4, 2019 6:47 PM