Windows Media Foundation Bug in Cumulative update KB3216755 windows 10

Question

Dump File kalaria_2017-01-26_1816_4630da28-94f7-41ec-8e98-7f2fad7a3ffe.dmp

Windows 10 Version 14393 MP (8 procs) Free x86 compatible
Built by: 10.0.14393.206 (rs1_release.160915-0644)
Thu Jan 26 18:16:58.000 2017 (UTC + 0:00)
Process Uptime: 0 days 0:00:02.000
................................................................

0:000> .ecxr
eax=00000000 ebx=00000000 ecx=053b0b97 edx=00000000 esi=00000000 edi=6c351678
eip=5f64346b esp=007ce280 ebp=007ce320 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
CompPkgSup+0x346b:
5f64346b 8b3e            mov     edi,dword ptr [esi]  ds:002b:00000000=????????

DUMP_CLASS: 2
DUMP_QUALIFIER: 400

CONTEXT:  (.ecxr)
eax=00000000 ebx=00000000 ecx=053b0b97 edx=00000000 esi=00000000 edi=6c351678
eip=5f64346b esp=007ce280 ebp=007ce320 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
CompPkgSup+0x346b:
5f64346b 8b3e            mov     edi,dword ptr [esi]  ds:002b:00000000=????????
Resetting default scope

FAULTING_IP: 
CompPkgSup+346b
5f64346b 8b3e            mov     edi,dword ptr [esi]

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 5f64346b (CompPkgSup+0x0000346b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000000
Attempt to read from address 00000000

PROCESS_NAME:  Plex Media Server.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR:  c0000005
EXCEPTION_PARAMETER1:  00000000
EXCEPTION_PARAMETER2:  00000000
READ_ADDRESS:  00000000 

FOLLOWUP_IP: 
CompPkgSup+346b
5f64346b 8b3e            mov     edi,dword ptr [esi]

WATSON_BKT_PROCSTAMP:  585c4427
WATSON_BKT_PROCVER:  1.2.0.3167
PROCESS_VER_PRODUCT:  Plex Media Server

WATSON_BKT_MODULE:  CompPkgSup.DLL
WATSON_BKT_MODSTAMP:  58785a02
WATSON_BKT_MODOFFSET:  346b

WATSON_BKT_MODVER:  10.0.14393.726
BUILD_VERSION_STRING:  10.0.14393.0 (rs1_release.160715-1616)

MODLIST_WITH_TSCHKSUM_HASH:  de97f7c0bafba37291a2eab1ad6b0e27e17fa2fa
MODLIST_SHA1_HASH:  c3ba2ec10aab5aba9750985ec9cc441a7fd61fd7
DUMP_FLAGS:  0
DUMP_TYPE:  2

APP:  plex media server.exe

THREAD_ATTRIBUTES: 
PROBLEM_CLASSES: 

NULL_POINTER_READ
    Tid    [0x5240]
    Frame  [0x00]: comppkgsup

AFTER_CALL
    Tid    [0x5240]
    Frame  [0x00]: comppkgsup
    Failure Bucketing

BUGCHECK_STR:  NULL_POINTER_READ_AFTER_CALL
DEFAULT_BUCKET_ID:  NULL_POINTER_READ_AFTER_CALL

LAST_CONTROL_TRANSFER:  from 5f64417a to 5f64346b

STACK_TEXT:  
007ce320 5f64417a 007ce358 5f6418e6 0205efa8 CompPkgSup+0x346b
007ce328 5f6418e6 0205efa8 0205efa8 0205efa8 CompPkgSup+0x417a
007ce358 5f643aa3 00005240 053b0b97 0205efa8 CompPkgSup+0x18e6
007ce460 77cc92e9 0000778b 0000618d 00006155 CompPkgSup+0x3aa3
007ce484 77046fa5 000036b7 fdfa1774 0205e688 ntdll!RtlSetLastWin32Error+0x39
007ce494 77046f2c 0205e688 7703cae5 5740ff5f msvcrt!_getptd_noexit+0x62
007ce49c 7703cae5 5740ff5f 0205e600 77ceed95 msvcrt!_getptd+0x8
007ce4a0 5740ff5f 0205e600 77ceed95 007ce4d0 msvcrt!rand+0x5
007ce4d0 7706a62c 0205ec00 67708029 000001fc msmpeg2vdec+0x7ff5f
007ce4e4 77cf6be2 0205e9ac b165fd42 007ce51c msvcrt!_VEC_memzero+0x82
007ce578 7604c90b 0205e350 00000000 007cf020 ntdll!RtlInitializeCriticalSection+0x12
007ce5f8 76056dfa 761a7260 00000000 007cec44 combase!CServerContextActivator::CreateInstance+0x19b
007ce644 7604cef2 007cec44 00000000 007cf2f8 combase!ActivationPropertiesIn::DelegateCreateInstance+0xba
007ce69c 76051575 761a7264 00000000 007cec44 combase!CApartmentActivator::CreateInstance+0xa2
007ce6cc 76051640 761a725c 00000001 00000000 combase!CProcessActivator::CCICallback+0x65
007ce6f0 760516d7 761a725c 007cea70 00000000 combase!CProcessActivator::AttemptActivation+0x40
007ce730 760518f7 761a725c 007cea70 00000000 combase!CProcessActivator::ActivateByContext+0x77
007ce760 76056ddb 761a725c 00000000 007cec44 combase!CProcessActivator::CreateInstance+0x67
007ce7ac 76052e7d 007cec44 00000000 007cf2f8 combase!ActivationPropertiesIn::DelegateCreateInstance+0x9b
007cea10 76056de2 761a7258 00000000 007cec44 combase!CClientContextActivator::CreateInstance+0xfd
007cea5c 760977a0 007cec44 00000000 007cf2f8 combase!ActivationPropertiesIn::DelegateCreateInstance+0xa2
007cf3d0 76096ba2 00000001 00000000 00000001 combase!ICoCreateInstanceEx+0xae0
007cf484 76098209 00000001 00000000 00000001 combase!CComActivator::DoCreateInstance+0x162
007cf4c4 57602c3d 007cf518 00000000 00000001 combase!CoCreateInstance+0xa9
007cf584 57602d38 0205c2e0 0205c2e0 57602d00 mfplat+0x22c3d
007cf5a0 57602e60 0205c2e0 57602e10 00000000 mfplat+0x22d38
007cf5bc 57602f4f 61d61e20 007cf670 007cf670 mfplat+0x22e60
007cf5dc 61b97b43 0205c2e0 61d61e20 007cf670 mfplat+0x22f4f
007cfa8c 011505fb 7f85531f 0157738c 01850000 avcodec_57+0xd7b43
007cfb30 00e582af 00850000 00000000 01be56ee Plex_Media_Server!WinMain+0x34b
007cfb7c 75e462c4 01850000 75e462a0 7615a599 Plex_Media_Server!__scrt_common_main_seh+0xf6
007cfb90 77d00fd9 01850000 67709f41 00000000 kernel32!BaseThreadInitThunk+0x24
007cfbd8 77d00fa4 ffffffff 77d22ef6 00000000 ntdll!__RtlUserThreadStart+0x2f
007cfbe8 00000000 00e58346 01850000 00000000 ntdll!_RtlUserThreadStart+0x1b


THREAD_SHA1_HASH_MOD_FUNC:  cf525116c753a09a54a0ad01b4530938b7e7e25d
THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  18dc6ca59ca4ddf0553488a3bac5c16f3e7fad5e
THREAD_SHA1_HASH_MOD:  07bdbfc88bbdaa78f87c0bd0fbb65d0ac4726c87

FAULT_INSTR_CODE:  448d3e8b

SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  comppkgsup+346b
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: CompPkgSup
IMAGE_NAME:  CompPkgSup.DLL
DEBUG_FLR_IMAGE_TIMESTAMP:  58785a02

STACK_COMMAND:  .ecxr ; kb
BUCKET_ID:  NULL_POINTER_READ_AFTER_CALL_comppkgsup+346b

PRIMARY_PROBLEM_CLASS:  NULL_POINTER_READ_AFTER_CALL_comppkgsup+346b
BUCKET_ID_OFFSET:  346b
BUCKET_ID_MODULE_STR:  CompPkgSup
BUCKET_ID_MODTIMEDATESTAMP:  58785a02
BUCKET_ID_MODCHECKSUM:  d5ce

BUCKET_ID_MODVER_STR:  10.0.14393.726

BUCKET_ID_PREFIX_STR:  NULL_POINTER_READ_AFTER_CALL_
FAILURE_PROBLEM_CLASS:  NULL_POINTER_READ_AFTER_CALL
FAILURE_EXCEPTION_CODE:  c0000005
FAILURE_IMAGE_NAME:  CompPkgSup.DLL
FAILURE_FUNCTION_NAME:  Unknown
BUCKET_ID_FUNCTION_STR:  Unknown

FAILURE_SYMBOL_NAME:  CompPkgSup.DLL!Unknown
FAILURE_BUCKET_ID:  NULL_POINTER_READ_AFTER_CALL_c0000005_CompPkgSup.DLL!Unknown
WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/Plex Media Server.exe/1.2.0.3167/585c4427/CompPkgSup.DLL/10.0.14393.726/58785a02/c0000005/0000346b.htm?Retriage=1
TARGET_TIME:  2017-01-26T18:16:58.000Z

OSBUILD:  14393
OSSERVICEPACK:  0
SERVICEPACK_NUMBER: 0
OS_REVISION: 0

SUITE_MASK:  256
PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x86
OSNAME:  Windows 10
OSEDITION:  Windows 10 WinNt SingleUserTS

OS_LOCALE:  
USER_LCID:  0
OSBUILD_TIMESTAMP:  2016-07-16 02:33:42
BUILDDATESTAMP_STR:  160715-1616

BUILDLAB_STR:  rs1_release
BUILDOSVER_STR:  10.0.14393.0

ANALYSIS_SESSION_ELAPSED_TIME: f4cc

ANALYSIS_SOURCE:  UM
FAILURE_ID_HASH_STRING:  um:null_pointer_read_after_call_c0000005_comppkgsup.dll!unknown

FAILURE_ID_HASH:  {d68115e0-721f-024d-2277-6a7d81fe8ef7}

0:000> lm f
start    end        module name
00850000 01665000   Plex_Media_Server C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
0f1f0000 0f275000   StateRepository_Core C:\Windows\System32\StateRepository.Core.dll
0f6a0000 0f9db000   Windows_StateRepository C:\Windows\System32\Windows.StateRepository.dll
1e000000 1e297000   python27 C:\Program Files (x86)\Plex\Plex Media Server\python27.dll
516c0000 516d9000   MP3DMOD  C:\Windows\System32\MP3DMOD.DLL
57280000 57389000   mfperfhelper C:\Windows\System32\mfperfhelper.dll
57390000 575ae000   msmpeg2vdec C:\Windows\System32\msmpeg2vdec.dll
575b0000 575da000   RTWorkQ  C:\Windows\System32\RTWorkQ.dll
575e0000 576f3000   mfplat   C:\Windows\System32\mfplat.dll
5f640000 5f64a000   CompPkgSup C:\Windows\System32\CompPkgSup.DLL
5f650000 5fa20000   mfcore   C:\Windows\System32\mfcore.dll
5fa20000 5fc00000   hevcdecoder C:\Windows\System32\hevcdecoder.dll
5fc00000 5fe20000   mfh264enc C:\Windows\System32\mfh264enc.dll
5fe70000 5fe7c000   msgsm32  C:\Windows\System32\msgsm32.acm
5fe80000 5fe88000   msg711   C:\Windows\System32\msg711.acm
5fe90000 5ff75000   mfh265enc C:\Windows\System32\mfh265enc.dll
5ff80000 5fff0000   DolbyDecMFT C:\Windows\System32\DolbyDecMFT.dll
5fff0000 60060000   MSAudDecMFT C:\Windows\System32\MSAudDecMFT.dll
60570000 60586000   l3codeca C:\Windows\System32\l3codeca.acm
60590000 605c7000   MSAC3ENC C:\Windows\System32\MSAC3ENC.DLL
60660000 60669000   msadp32  C:\Windows\System32\msadp32.acm
60670000 60687000   mfmjpegdec C:\Windows\System32\mfmjpegdec.dll
60690000 606ac000   mfAACEnc C:\Windows\System32\mfAACEnc.dll
606b0000 606e4000   GNSDK_VIDEO C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_VIDEO.DLL
606f0000 60794000   GNSDK_STORAGE_SQLITE C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_STORAGE_SQLITE.DLL
60910000 6091a000   imaadp32 C:\Windows\System32\imaadp32.acm
60930000 6096b000   CONCRT140 C:\Windows\System32\CONCRT140.dll
60970000 60991000   GNSDK_RHYTHM C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_RHYTHM.DLL
609a0000 609e6000   GNSDK_SUBMIT C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_SUBMIT.DLL
609f0000 60a42000   GNSDK_PLAYLIST C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_PLAYLIST.DLL
60a50000 60a79000   GNSDK_MUSICID_STREAM C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MUSICID_STREAM.DLL
60a80000 60aa9000   GNSDK_MUSICID_MATCH C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MUSICID_MATCH.DLL
60ab0000 60b37000   GNSDK_MUSICID C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MUSICID.DLL
60b40000 60ba5000   GNSDK_LOOKUP_LOCALSTREAM C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_LOOKUP_LOCALSTREAM.DLL
60bb0000 60bd3000   GNSDK_MOODGRID C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MOODGRID.DLL
60be0000 60ee2000   GNSDK_DSP C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_DSP.DLL
60ef0000 60fb3000   GNSDK_LOOKUP_LOCAL C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_LOOKUP_LOCAL.DLL
60fc0000 60fe7000   GNSDK_LINK C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_LINK.DLL
60ff0000 6108b000   GNSDK_MUSICID_FILE C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MUSICID_FILE.DLL
61090000 6121d000   GNSDK_MANAGER C:\Program Files (x86)\Plex\Plex Media Server\GNSDK_MANAGER.DLL
61220000 61229000   lyric_lite C:\Program Files (x86)\Plex\Plex Media Server\lyric_lite.dll
61230000 61415000   opencv_core2411 C:\Program Files (x86)\Plex\Plex Media Server\opencv_core2411.dll
61420000 61663000   opencv_imgproc2411 C:\Program Files (x86)\Plex\Plex Media Server\opencv_imgproc2411.dll
61670000 61700000   swscale_4 C:\Program Files (x86)\Plex\Plex Media Server\swscale-4.dll
61700000 617c1000   tag      C:\Program Files (x86)\Plex\Plex Media Server\tag.dll
617d0000 61ab5000   avformat_57 C:\Program Files (x86)\Plex\Plex Media Server\avformat-57.dll
61ac0000 61e9d000   avcodec_57 C:\Program Files (x86)\Plex\Plex Media Server\avcodec-57.dll
61ea0000 61f46000   avutil_55 C:\Program Files (x86)\Plex\Plex Media Server\avutil-55.dll
61f50000 621d6000   FreeImage C:\Program Files (x86)\Plex\Plex Media Server\FreeImage.dll
621e0000 622eb000   libxml2  C:\Program Files (x86)\Plex\Plex Media Server\libxml2.dll
64b40000 64b58000   libwinpthread_1 C:\Program Files (x86)\Plex\Plex Media Server\libwinpthread-1.dll
67610000 6783f000   d3d11    C:\Windows\System32\d3d11.dll
68c40000 68cc4000   dxgi     C:\Windows\System32\dxgi.dll
68cd0000 69075000   nvapi    C:\Windows\System32\nvapi.dll
69390000 693a2000   soci_sqlite3_vc80_3_0 C:\Program Files (x86)\Plex\Plex Media Server\soci_sqlite3-vc80-3_0.dll
69860000 699c7000   nvspcap  C:\Windows\System32\nvspcap.dll
699d0000 699ef000   soci_core_vc80_3_0 C:\Program Files (x86)\Plex\Plex Media Server\soci_core-vc80-3_0.dll
69ef0000 69f15000   dbgcore  C:\Windows\System32\dbgcore.dll
69f20000 6a065000   dbghelp  C:\Windows\System32\dbghelp.dll
6c340000 6c40f000   WinTypes C:\Windows\System32\WinTypes.dll
6ede0000 6edf3000   cryptsp  C:\Windows\System32\cryptsp.dll
6f2f0000 6f33e000   mswsock  C:\Windows\System32\mswsock.dll
70670000 70679000   msdmo    C:\Windows\System32\msdmo.dll
70b10000 70b32000   devobj   C:\Windows\System32\devobj.dll
70ca0000 70caa000   secur32  C:\Windows\System32\secur32.dll
70e20000 70e38000   msacm32  C:\Windows\System32\msacm32.dll
70e60000 70e67000   ksuser   C:\Windows\System32\ksuser.dll
71520000 71555000   libidn   C:\Program Files (x86)\Plex\Plex Media Server\libidn.dll
715a0000 715bf000   dwmapi   C:\Windows\System32\dwmapi.dll
715c0000 716ef000   libeay32 C:\Program Files (x86)\Plex\Plex Media Server\libeay32.dll
716f0000 71739000   ssleay32 C:\Program Files (x86)\Plex\Plex Media Server\ssleay32.dll
71740000 71758000   zlib     C:\Program Files (x86)\Plex\Plex Media Server\zlib.dll
71860000 71875000   VCRUNTIME140 C:\Windows\System32\VCRUNTIME140.dll
71880000 718ed000   msvcp140 C:\Windows\System32\msvcp140.dll
71a50000 71b33000   iconv    C:\Program Files (x86)\Plex\Plex Media Server\iconv.dll
71b40000 71bfb000   sqlite3  C:\Program Files (x86)\Plex\Plex Media Server\sqlite3.dll
71c00000 71c4f000   libcurl  C:\Program Files (x86)\Plex\Plex Media Server\libcurl.dll
725b0000 725c6000   mpr      C:\Windows\System32\mpr.dll
73b20000 73b2f000   wtsapi32 C:\Windows\System32\wtsapi32.dll
73b30000 73ba5000   uxtheme  C:\Windows\System32\uxtheme.dll
73e50000 73e6b000   bcrypt   C:\Windows\System32\bcrypt.dll
73e80000 73f20000   winhttp  C:\Windows\System32\winhttp.dll
73f40000 73f63000   winmmbase C:\Windows\System32\winmmbase.dll
74300000 7432f000   IPHLPAPI C:\Windows\System32\IPHLPAPI.DLL
74360000 7456a000   comctl32 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.726_none_89c552d8daff8235\comctl32.dll
74580000 74588000   version  C:\Windows\System32\version.dll
746a0000 746b5000   win32u   C:\Windows\System32\win32u.dll
74770000 7477a000   CRYPTBASE C:\Windows\System32\CRYPTBASE.dll
74780000 7479e000   sspicli  C:\Windows\System32\sspicli.dll
747a0000 75b79000   shell32  C:\Windows\System32\shell32.dll
75be0000 75c74000   oleaut32 C:\Windows\System32\oleaut32.dll
75c80000 75e21000   KERNELBASE C:\Windows\System32\KERNELBASE.dll
75e30000 75f10000   kernel32 C:\Windows\System32\kernel32.dll
75f10000 75f1f000   profapi  C:\Windows\System32\profapi.dll
75fd0000 761e1000   combase  C:\Windows\System32\combase.dll
761f0000 7626b000   msvcp_win C:\Windows\System32\msvcp_win.dll
762d0000 762dd000   kernel_appcore C:\Windows\System32\kernel.appcore.dll
762e0000 76324000   wintrust C:\Windows\System32\wintrust.dll
76330000 764ad000   crypt32  C:\Windows\System32\crypt32.dll
764b0000 7650a000   bcryptPrimitives C:\Windows\System32\bcryptPrimitives.dll
76510000 76516000   psapi    C:\Windows\System32\psapi.dll
76520000 76a8e000   windows_storage C:\Windows\System32\windows.storage.dll
76a90000 76a9e000   msasn1   C:\Windows\System32\msasn1.dll
76c10000 76c51000   sechost  C:\Windows\System32\sechost.dll
76c60000 76d40000   ucrtbase C:\Windows\System32\ucrtbase.dll
76d40000 76da3000   ws2_32   C:\Windows\System32\ws2_32.dll
76ec0000 76f37000   advapi32 C:\Windows\System32\advapi32.dll
76f50000 76fd8000   SHCore   C:\Windows\System32\SHCore.dll
76fe0000 7709e000   msvcrt   C:\Windows\System32\msvcrt.dll
770a0000 77161000   rpcrt4   C:\Windows\System32\rpcrt4.dll
77170000 771a6000   cfgmgr32 C:\Windows\System32\cfgmgr32.dll
771b0000 7729a000   ole32    C:\Windows\System32\ole32.dll
772a0000 77324000   clbcatq  C:\Windows\System32\clbcatq.dll
77330000 77465000   msctf    C:\Windows\System32\msctf.dll
77470000 77495000   imm32    C:\Windows\System32\imm32.dll
774a0000 778ab000   setupapi C:\Windows\System32\setupapi.dll
778b0000 778db000   gdi32    C:\Windows\System32\gdi32.dll
778e0000 77a3b000   gdi32full C:\Windows\System32\gdi32full.dll
77a40000 77a91000   Wldap32  C:\Windows\System32\Wldap32.dll
77aa0000 77bff000   user32   C:\Windows\System32\user32.dll
77c00000 77c45000   powrprof C:\Windows\System32\powrprof.dll
77c50000 77c96000   shlwapi  C:\Windows\System32\shlwapi.dll
77ca0000 77e23000   ntdll    C:\Windows\System32\ntdll.dll

It seems like there a bug that in windows that's causing Plex to crash. Please see DMP file

Other links with user experiencing similar issues: Reddit Plex Forum

Answer 1

This is the source of the API Call test program that demo's the bug:

#include <Windows.h>
#include <stdio.h>

int main()
{
  HMODULE hCompPkgSup = LoadLibrary(L"CompPkgSup.dll");
  if (!hCompPkgSup)
  {
    printf("Failed to load CompPkgSup.dll: %d\n", GetLastError());
    return -1;
  }

  typedef HRESULT(*WINAPI FxnAreDvdCodecsEnabled)();
  FxnAreDvdCodecsEnabled AreDvdCodecsEnabled = (FxnAreDvdCodecsEnabled)GetProcAddress(hCompPkgSup, "AreDvdCodecsEnabled");
  if (!AreDvdCodecsEnabled)
  {
    printf("CompPkgSup.dll does not export AreDvdCodecsEnabled: %d\n", GetLastError());
    return -1;
  }

  HRESULT hr = AreDvdCodecsEnabled();

  printf("AreDvdCodecsEnabled returned 0x%x\n", hr);
}

and this is one of crash dumps resulting from it AreDVDCodecsEnabled.exe.9340.dmp.zip

Answer 2

This dll is causing problems with other media software - PowerDVD, DVB Viewer, Power Media Server and even Windows Media Player. Opening a folder containing MPEG2 files crashes dllhost/COM Surrogate. Even the .953 cumulative update of March 14th 2017 contains this problem - CompPkgSup.dll has been updated. The only way to fix my problem was to replace the new file with the version from the .693 build.

Answer 3

Hitting the same issue on launch of the HDHomeRun View app.

Faulting application name: HDHomeRunView.exe, version: 1.0.0.0, time stamp: 0x58c324bd
Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5c12
Exception code: 0xc0000005
Fault offset: 0x000000000000349d
Faulting process id: 0xb00
Faulting application start time: 0x01d29ec8a4942876
Faulting application path: C:\Program Files\WindowsApps\EF712BA7.HDHomeRunDVR_1.1.195.0_x64__23nna27hyxhag\HDHomeRunView.exe
Faulting module path: C:\WINDOWS\SYSTEM32\CompPkgSup.DLL
Report Id: 4ac7a905-cf6c-4326-ba96-8fb1699f010b
Faulting package full name: EF712BA7.HDHomeRunDVR_1.1.195.0_x64__23nna27hyxhag
Faulting package-relative application ID: App

Answer 4

I also have this crash. Trying to play an H264 AVI file in Graphedt crashes at the same place in CompPkgSup,dll. It was working fine last week - now it crashes - possibly windows did an update over the weekend? MediaPlayer seems OK but other players are also crashing on H264. Whats up with this and how do we fix it?

---

Al Chisholm

Answer 5

it also sometimes crashed the Windows Explorer (when folders contain video files).

Updates KB4015438 and KB4016635 should have solved it

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Disclaimer: No Warranty