Hi ZR4076,
Are you unable to see the option to enable the device in device manager?
- You can restart the computer and check whether the 'enable' button is on or not.
If the above step do not help, you may try to perform a system restore to an earlier date when the xbox controller was working.
To perform a system restore follow the steps below:
- Click Start , type system restore in the Start Search box, and then click System Restore in the Programs list. If you are prompted for an administrator password or confirmation, type your password or click Continue .
- In the System Restore dialog box, click Choose a different restore point , and then click Next .
- In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next
- Click Finish .
The computer restarts, and the system files and settings are returned to the state that they were in at the time that the restore point was created.
Access the link below to find more information about system restore.
https://support.microsoft.com/en-us/hub/4338813/windows-help?os=windows-10
If neither of those solutions works, you may reset the xbox controller device device by contacting manufacturer.
Hope to help you.
Best regards,
Strive
MSDN Community Support
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