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SFTP -SSH connector failing with "Request 'ping' is not supported" RRS feed

  • Question

  • Hi,

    we are using SFTP -SSH connector to receive and transfer files from our partner's SFTP server.

    The connector occasionally fails with "Request 'ping' is not supported", when trying to list the folder or deleting the file.

    However, resubmitting the work flow sometimes works for list folder and delete actions so it can't be permission problems.

    Any ideas what is the problem? The error message isn't clear.

    Wednesday, November 27, 2019 8:45 AM

All replies

  • Seems it fails on the server side.

    Can you please verify that the server is reachable using some other standard SFTP/SSH client (PuTTy or FileZilla) when you observe this issue ?

    Thursday, November 28, 2019 10:31 AM
    Moderator
  • We are seeing occasionally the same behaviour with file write and delete operations. This is currently happening only with one SFTP server, other servers works fine. With Winscp the file creation and deleting works with same account/server. And with Logic Apps SFTP connector the same server works fine.

    From the server side it seems that there is no errors showing in the logs when error happens in Logic Apps. Could it be a problem with Azure / SFTP -SSH connector, for source it is showing https://sftpwithssh-we.azconn-we.p.azurewebsites.net/.

    Thursday, November 28, 2019 2:41 PM
  • yes, FileZilla works fine. Also with the old SFTP connector (WinSCP) everything works with the same account/server.
    Friday, November 29, 2019 8:58 AM
  • I'm having the exact same problem: the (old, now deprecated) SFTP adapter has worked fine, but when trying to change to SFTP-SSH -adapter, we face more than half of the time "Request 'ping' is not supported" -errors when connecting to server or listing files. Sometimes the request succeeds and the result is as expected.
    Sunday, December 1, 2019 12:09 PM
  • Hi. Unofficially speaking... this issue has been reported to Microsoft, and the fix will be released after the new year.... up to my knowledge :)

    Friday, December 13, 2019 11:23 AM