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Nobody can rate or review our app RRS feed

  • Question

  • Our app has been out for a few weeks and it seems some people cannot rate or review it. We've checked with multiple accounts but it always says 'review this app on the device it is installed on.' The app is installed on the device we are trying to review it on .

    would there be any reason for this or is this a bug in the Microsoft store?


    • Edited by EoghanC Monday, February 11, 2019 12:37 PM
    Monday, February 11, 2019 11:52 AM

All replies

  • Hi EoghanC,

    My app can be made rate and review normally. What kind is your App? Private or public? Could account (which couldn't make the rate and review for your app) make rate and review on other apps?You said the some people couldn't make rate and review, is still some people could make?

    Best regards

    Daisy  Tian


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Tuesday, February 12, 2019 7:47 AM
    Moderator
  • Our app is an Xbox One app for achievement hunters and it is publicly available on the Xbox and windows 10 stores. Yes the accounts that could not rate this app are able to rate other apps. One user was able to rate the app on the windows store but nobody seems to be able to rate it on Xbox, where most users downloaded it. 

    It just says rate it on the device you installed it in every time, despite the Xbox being the install device.

    Monday, February 18, 2019 10:09 AM
  • Hi EoghanC,

    Could you give us your app's name or link for us to reproduce your issue?Thanks a lot

    Best regards

    Daisy  Tian


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Wednesday, February 20, 2019 8:55 AM
    Moderator
  • Hi Daisy - the app is https://www.microsoft.com/en-us/p/von-coin/9pcp8fmzggpr 

    All our users have the app on Xbox (they have to) but can only review it on PC. Which is a real pain as those reviews don't seem to turn up on Xbox, which is where people first download the app.

    Wednesday, March 6, 2019 11:10 PM
  • Hi - can you let me know if you have solved this? it is still a problem for us. no one can rate it on xbox - they have to go to the windows store on a pc, rate it there. and then unless they specify xbox for the rating (from the windows store on pc) the rating shows up as a 'pc' rating. None of these ratings show up on Xbox One - where all our users download the app.

    I presume this is the same for a lot of xbox apps? If Microsoft want to build a vibrant app ecosystem on Xbox One surely something like this is a huge hindrance?

    Wednesday, March 13, 2019 11:16 PM