Microsoft Ads not displaying in UWP App

Question

Hi, I build an UWP desktop app, that is launching an exe inside it, It requires full trust permission, app is working fine, but when I integrated Microsoft ads in it, Test ads were displaying fine but when I publish it to store live ads are not displaying. I contact Microsoft support, they didn't reply with clear answer, here is what they say

"Thank you for following up with me. After some research to your app, it is not launching correctly which pauses a problem as far as even receiving ads. You will need to code your app correctly in order for it to launch correctly and show ads. We do not provide implementation support and do recommend if you do need assistance, to post your questions on the Technical Forums OR contact Paid Technical Support."

I am wondering what is wrong with launching app. I tried both interstitial and banner ads(with size specified by Microsoft) but neither of them work.

Thanks

Answer 1

Hi,

Could you share the ticket number created from Contact us here? So that I could send the ticket number to the team for further information.

Best regards,

Roy

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Answer 2

Thanks Roy,
This is the ticket number SRX1488224147ID

Answer 3

Hi,

I've send the ticket number to the team and I'm waiting for more information about this. 

Best regards,

Roy

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Answer 4

Hi, 
Any update?

Answer 5

Hi,

After communicated with the team, the team told me there is a problem that ad request is not filled by AppNexus Tpan. The issue is not related to our end. The team is actively working on this with AppNexus Tpan team.

Best regards,

Roy

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Answer 6

Hi,
Means I don't have to change the code? But I am facing this issue since October 2019, 2 months and they didn't resolve it? and why did they reply me that I have to change the launching code?

Answer 7

Hi,

I don't know much details about this issue but the team only told me the issue is related to AppNexus Tpan. You could keep your original code and check if the ad works well when the issue is solved. 

Best regards,

Roy

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Answer 8

Hi,
Thank you for your help, but question is how would I know that issue is resolved?

Answer 9

Hi,

We cannot confirm when this will be fixed。 This depends on how the backend team works with the AppNexus Tpan team. 

Best regards,

Roy

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Answer 10

Hey Roy,

I am also getting same issue.

I have launched new apps in Nov and Dec month but not getting any ads.

Thanks!

Answer 11

Same Problem for my recent app.

Answer 12

Hi,

We cannot confirm when this will be fixed。 This depends on how the backend team works with the AppNexus Tpan team. 

Best regards,

Roy

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It's been 3 months and still no Ads at all.