[UWP] ErrorOccurred when requesting InterstitialAd ads on over 56% of the requests: ad error event fired without message RRS feed

  • Question

  • I am using the latest version of the Microsoft Advertising SDK and recently all my ad units started receiving a lot of errors with the following ErrorMessage:

    ad error event fired without message

    I haven't changed anything in the implementation to justify these errors.

    Is this a known issue?

    If there is an estimation when ads will be served correctly again?

    Is there anything that can be done on the client side to prevent these issues for happening?

    Monday, July 8, 2019 4:37 PM


  • Hi Mihai,

    Did the ads run normally in the Store before? If it is, could you make a support ticket to ask the team which could track your ads for help directly?Please click 'contact us', select 'dashboard issue ' as support topic and proper issue type to 'submit an incident'. If you receive no response from the team after few days, you could post the ticket number here, we will help you to contact the team for help.

    Best regards

    Daisy  Tian

    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Tuesday, July 9, 2019 4:18 AM