KinectService.exe(Runtime Dev) continiously restarts on newer Etron USB 3.0(Microsoft) controller drivers RRS feed

  • Question

  • Long ago I tried the Webcam support by creating the DriverFlighting/TargetRing->Drivers registry key. It all worked fine then. So I kept the Runtime Dev, which it added. But now it is causing issues.

    Lately Microsoft has been adding quite a few new Etron USB 3.0 drivers(Edit: All ports are 3.1 Gen1 EJ188). Though with Kinect they have unstable for me. Never allowing Kinect to get an FPS above 25 unlike previously or stay stable at all

    When I install the "Kinect Runtime Dev", it makes causes KinectService.exe to restart every few seconds. It does so even if Kinect is not connected at all.

    Service restarting causes CPU spikes even when Kinect is not connected, see issue on Community Answers

    Same issue linked to "Devices and Drivers > Sensors" category on Feedback Hub

    Same issue linked to "Kinect Runtime Dev v2.2_1607" app on Feedback Hub

    Demonstration video, enable Subtitles/Captions(CC), notification audio desyncs as time goes:

    Windows 10 version: 17754.1

    • Edited by Yanis Lukes Friday, October 5, 2018 12:59 PM Microsoft answers
    Wednesday, September 12, 2018 12:44 PM

All replies

  • Also Runtime Dev often installs on its own. Maybe I have to hide the installer...

    DriverFlighting/TargetRing registry key is empty.
    Thursday, September 13, 2018 2:20 PM
  • New Windows insider build: 17758.1

    It seems to have changed something in Runtime Dev too. The name is still: *Dev v2.2_1607

    But the version is: 2.2.1610.17001

    Unlike the previous(seen in video):  2.2.1607.19000

    It still does not fix this issue.

    Friday, September 14, 2018 6:36 PM
  • Ok, something fixed the restarting KinectService.exe issue. Not sure what I did, though it may have been because I disabled all/both 3.0 USB Controllers and rebooted. Then the KinectService.exe process got stable and I enabled the controllers.

    I still can recreate this issue with 'net stop "Kinect Monitor"' and 'net start "Kinect Monitor"' and the KinectService.exe becomes unstable and once again restarts every few seconds until I reboot.

    The connection with Kinect is still unstable though.

    Monday, September 17, 2018 10:55 PM
  • The issue re-appeared. And I just confirmed that it is the fault of the Etron Controller specifically. As what I described earlier by disabling that controller on boot. The other 3.1(3.1 Gen 2 ASMedia type port) controller does not cause the issue.
    • Edited by Yanis Lukes Saturday, October 6, 2018 11:03 AM other port is asmedia
    Wednesday, September 19, 2018 3:48 PM
  • New driver 10.0.17763.1 same problem.
    Friday, September 21, 2018 4:10 PM
  • New driver 10.0.18252.1000 (Win 1809) same problem when restarting Kinect Monitor service.

    [edit] No matter if Runtime Dev is or is not installed.
    • Edited by Yanis Lukes Wednesday, October 10, 2018 2:41 PM even without Runtime Dev
    Thursday, October 4, 2018 3:15 PM
  • I just want to note that I'm having the same issue after the 1809 update. I was searching for any answer on the internet and you're the first in many other threads to report this. I have the intel controller and before the update my kinect 2.0 worked just fine but now the service keep restarting and I can't use my kinect anymore.
    Monday, October 15, 2018 5:03 PM
  • Updated Windows to supposedly newer version of 18262.1000 (rs_prerelease) (Win 1809) doesn't fix the issue. I'd tell you, Microsoft, more... but you never ever ask in my threads.

    @erllun I actually think this is the same issue as "Kinect for Windows V2 periodically disconnects on Windows 10 1809." Just that I was one of the first to encounter it.

    Thursday, October 18, 2018 11:19 AM
  • Having same issue on 18980.1 (1903). Did anyone ever come up with a solution or work around?
    Friday, September 13, 2019 4:50 AM
  • If your USB ports have ASMedia chipsets, then bad luck.

    Microsoft dislikes ASMedia so much that they mention the chipset in Kinect Azure (Kinect 4) documentation as unsupported.

    Monday, September 16, 2019 1:23 PM