CurrentApp.LoadListingInformationAsync returns null on Windows 8.1 OS, but works fine Windows 10 OS RRS feed

  • Question

  • Hello. We have our game at the Store about 1 or 1.5 year. Our game has IAP products. Game in the Store has Silverlight project type. And now we are testing a new version of our game under WSA 8.1 project type before submition to the Store. I'am using Windows 10 OS, so everything works correctly both on Window 10 OS PC and Windows Phone 10 OS device, CurrentApp.LoadListingInformationAsync returns ListingInformation for IAP products in the store for registered App. Everything is OK. But our testers works under Windows 8.1 OS. They found a bug.  On Windows 8.1 OS PC and Windows Phone 8.1 OS device method CurrentApp.LoadListingInformationAsync returns null  with error. code 0x801900cc . How can this problem be solved?

    Monday, March 14, 2016 6:54 AM

All replies

  • Hello,

    1. Please see this similar issue: https://social.msdn.microsoft.com/Forums/en-US/4e498ad0-e274-4f27-ac8a-f8a70943fff7/currentapploadlistinginformationasync-gives-exception-in-metro-app?forum=winappswithcsharp#8fe6d903-bfc9-4469-ae07-68da0cbbb61a

    See Rob's Reply in the above thread i would recommend what he said and catch network exception. 

    2. For this kind of issue there is usually not any problem with api but the system it self. so i would recommend to open a support ticket for this. 

    1.) Go to http://aka.ms/storesupport (sign in using your MSDN Subscription if applicable)

    2.) Under "App development" click the “Windows 10 Universal app development” OR "Windows 8.x app development” link based on where they are experiencing the problem.

    3.) On the next page, choose Problem type = Support for Writing apps, Category = <<appropriate category>>

    4.) Then choose the "Start request" link to start a support request. Support incident charges will be refunded if they are caused by a Microsoft bug.

    With Regards,

    Krunal Parekh

    Thanks MSDN Community Support Please remember to Mark as Answer the responses that resolved your issue. It is a common way to recognize those who have helped you, and makes it easier for other visitors to find the resolution later.

    Wednesday, March 16, 2016 6:44 AM