Employment verification Failed

Question

Our Company has a company developer account.We register it a years ago and have an app uploaded to store success.But recently we came across a verification error:

We couldn’t verify your account because the domain of your email address doesn’t belong to your company. Please review your contact info and update your email address if necessary. Make sure you’re using your company email address and not a personal one.

It seems that our manager update the contact info and it need a verification.

we register the account with this email address:

[e-mail]

And here is our contact info email(goodix.com is domain of our company email address):

[e-mail]

How can I fix this problem?

Answer 1

Hi Shine,

Have the contact representative receive the verification email or phone call?

For this issue, you could create a support ticket through your developer account since this issue which is not general problem need specific account details.

Please select Account Set up & Management as your Issue Type and submit an incident.

Best regards,

Mattew Wu

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Answer 2

I have the same problem and is avoiding to renew my partnership.  I had no success with technical support yet....

Answer 3

After three or four days Account is block and need phone verification. This is vary irritate.