locked
Download and purchase information RRS feed

  • Question

  • Hello,

    Now my first app(it is a paid app) listed in store on 09-08-2013 and my two friends have full license of my app and they purchased on released date but in my dashboard I can't see any downloads and purchase information I also checked financial summary it also shows no one purchased my app why ?


    Santana George

    Saturday, August 10, 2013 12:11 PM

Answers

  • Hey GEORGE,

    It is very normal to have a delay of update upto 48 to 72 hours. So, be patience you account will be updated soon.


    Pradeep AJ

    MyApp   MyBlog   MySamples


    • Edited by Pradeep AJ Sunday, August 18, 2013 3:32 PM
    • Proposed as answer by Pradeep AJ Sunday, August 18, 2013 3:32 PM
    • Marked as answer by Roberts_EModerator Friday, August 30, 2013 1:46 PM
    Sunday, August 18, 2013 3:32 PM

All replies

  • Hi,

    You can open a ticket with the Commerce team by going to https://getsupport.microsoft.com  and select "App Analytics and Commerce" in the first drop-down and relevant choice in the other.

    -Sagar

    Friday, August 16, 2013 1:35 PM
  • Hey GEORGE,

    It is very normal to have a delay of update upto 48 to 72 hours. So, be patience you account will be updated soon.


    Pradeep AJ

    MyApp   MyBlog   MySamples


    • Edited by Pradeep AJ Sunday, August 18, 2013 3:32 PM
    • Proposed as answer by Pradeep AJ Sunday, August 18, 2013 3:32 PM
    • Marked as answer by Roberts_EModerator Friday, August 30, 2013 1:46 PM
    Sunday, August 18, 2013 3:32 PM