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Paid Trial version reverting to Un-Paid RRS feed

  • Question

  • Hi,

    I have 2 customers who are complaining that their Paid Trial of my app, have reverted to unpaid again.  The purchased method is from Trial to Paid.  Both have produced the Microsoft Purchase Confirmation email stating that they have purchased in July 2014.

    The link to my app is http://www.windowsphone.com/s?appid=332ad551-976b-4846-9c82-d7e932ac315f

    Please let me know if you need additional information to resolve this.

    Thanks,

    Ant

    Tuesday, September 30, 2014 10:23 AM

Answers

  • I'd suggest to open a support ticket as that is a) trackable by Microsoft and b) guaranteed to be looked at by Microsoft. The support forums are mainly geared towards peers helping each other even though Microsoft  personnel are also active in them.

    You can find the support form here: https://go.microsoft.com/fwlink/p/?LinkId=390481

    • Proposed as answer by Oliver Ulm Wednesday, October 8, 2014 11:32 AM
    • Marked as answer by Anthony.Coquisoft Thursday, October 9, 2014 11:06 AM
    Tuesday, September 30, 2014 11:52 AM

All replies

  • I'd suggest to open a support ticket as that is a) trackable by Microsoft and b) guaranteed to be looked at by Microsoft. The support forums are mainly geared towards peers helping each other even though Microsoft  personnel are also active in them.

    You can find the support form here: https://go.microsoft.com/fwlink/p/?LinkId=390481

    • Proposed as answer by Oliver Ulm Wednesday, October 8, 2014 11:32 AM
    • Marked as answer by Anthony.Coquisoft Thursday, October 9, 2014 11:06 AM
    Tuesday, September 30, 2014 11:52 AM
  • Oliver!

    Sorry for the delayed response, thanks a lot for pointing me in the right direction. :)

    Take care,

    Ant

    Wednesday, October 8, 2014 11:09 AM