Reinstalling Store Application If Not Discoverable RRS feed

  • Question

  • Hi,

    We are currently shipping our App as a preload on laptops. Its discoverability is set as "Make this product available but not discoverable in the Microsoft Store, and: Stop acquisition: Any customer with a direct link can see the product’s Microsoft Store listing, but they can only download it if they owned the product before, or have promotional code and are using a Windows 10 device."

    Unfortunately, it seems that despite having the application pre-installed, the only way to reinstall the application is to redeem a promotional code, regardless of if the user had logged in with their Microsoft account or not.

    Is there a step missing in our pre-install routine, so that a user that logs on to the store can become owner of the application, to enable them to reinstall the application if it gets uninstalled?

    Thank you.

    Thursday, January 9, 2020 5:43 PM

All replies

  • Hi,

    Currently, all I could find is this: Generate preinstall packages for OEMs. In this document, it shows how to get the pre-install packages generated from the Dev Center. But I'm not sure if this could work because I don't know if the package is a common package that could be installed directly by a user. 

    Your scenario is a strange scenario. In case the above document doesn't work and you are Microsoft OEMs, please contact Microsoft directly for support. If you are not Microsoft OEMs, please email which is mentioned in the end of the document.

    Best regards,


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    Friday, January 10, 2020 2:58 AM