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[UWP][Xbox] Error DEP6957. can't debug on remote machine

    Question

  • for some reason I can't run my app on my Xbox One. At first it says "bootstrap remote deployment with universal authentication failed" then gives error code DEP6957 saying it "failed to connect to device (the Xbox's IP) using universal authentication. this is despite the fact I updated VS2015 to 10.0.17763.0.

    I have pinged the Xbox One and it returns a ping. they are also on the same network. something odd is it is not asking for the pin to pair with the Xbox. this is a new computer and a fresh install of VS2015. So it should ask for it.


    Thursday, December 6, 2018 2:10 AM

All replies

  • Hi,

    So you are using VS 2015? As far as I know, VS 2015 could only using Windows 10 SDK build 14393 as the highest.

    Have you tried to restart the Xbox? What's the OS version of your xbox? Could you give me the detailed version number (like 17763.0.xxx)?

    Does it work correctly before? What has been done before this issue happens?

    Best regards,

    Roy


    MSDN Community Support
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    Friday, December 7, 2018 7:34 AM
    Moderator
  • Hello

    My VS goes to 10.0.17763. but I choose 14393 because it is the most stable. I released my last project in 16299. however that had a game crashing issues where pressing the "B" button would go to the dashboard for some reason. So I released an update in 14393 and it worked fine after that. So I wish to release this project in 14393 as well. But I don't think the target vision is the issue as no matter what I run it as I will always get a pop up saying "unable to start debugging, operation not supported, Unknown error 0x8007057"

    I have restarted the Xbox multiple times and have left it un-powered. but it does not correct the issue.

    My Xbox's OS version is 10.0.17763.3065. as for what has been done I am not sure. just normal use.




    • Edited by Zachary Ros Friday, December 7, 2018 10:32 PM
    Friday, December 7, 2018 10:09 PM
  • Hi,

    I have another question. Have you enabled the developer mode in the Xbox one?


    Best regards,

    Roy


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Monday, December 10, 2018 9:15 AM
    Moderator
  • Yes. it used to work just fine. but for some reason starting about last month it would never connect again.
    Monday, December 10, 2018 12:33 PM
  • Hi,

    I'm sorry to say that this is strange and I could not tell where the problem is. But you could try another way to deploy your package. You could open the device portal and install your package. Like it is mentioned in this document:Windows Device Portal overview

    Best regards,

    Roy


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Tuesday, December 11, 2018 8:36 AM
    Moderator
  • mmm this way does not seem to work either. I can get in and install the first app I published. But this second one is throwing another error. It passed the calcification process that pops up after the package is created.
    Monday, December 17, 2018 5:22 AM
  • Hi ,

    Well, it's strange. Have you tried to use VS2017 instead of VS2015? Does this help? If it doesn't help, I suggest that you might need to open a support ticket for this. Please contact our paid phone support at MS Support. You will get 1:1 support on this so that we could do some network trace which should not be public to show in the forum.

    Please kindly note that your support ticket will be free if it is Microsoft's issue.

    Best regards,

    Roy


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Wednesday, December 19, 2018 2:43 AM
    Moderator
  • VS2017 had the same issues. on top of that my app is not even passing certification now. something about the "badge" being invalid.

    I am just going to give up on the project. it was a free app anyway that I made in some spare time. not really worth all the effort or $500 for a ticket. At this point  It's not worth the stress.

    Thanks for your help.



    • Edited by Zachary Ros Thursday, December 27, 2018 12:48 AM
    Thursday, December 27, 2018 12:41 AM