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Has the Windows Azure Media Encoder (WAME) been retired early? RRS feed

  • Question

  • Our application for encoding our videos in no longer functioning. Something changed between now and January 21st.

    Specifically the code cannot find the media processor, "Windows Azure Media Encoder", in the MediaProcessors collection of the CloudMediaContext. We know that this is being retired, but that is not supposed to happen until March 31st.

    We need this resolved in the service or help in how to workaround the problem for now.

    In addition, on the Azure Portal for our Media Services we are getting a message that says "One or more storage accounts used by media services cannot be found, click here for more detail to avoid issues with storing your media content." But when I click the link, it simply shows are single storage account and no indication of an issue or way to look at the account configuration.

    This may or may not be related.

    Thank you!
    Friday, January 31, 2020 11:00 PM

Answers

  • We just made an update to re-enable "Windows Azure Media Encoder" on your account. This will stay enabled until 3/31/2020. Please respond back on the support ticket if you do not see your issue resolved or need additional information.
    • Marked as answer by Justin G 99 Saturday, February 1, 2020 3:11 AM
    Saturday, February 1, 2020 2:27 AM

All replies

  • Hi Justin,

    Would you be able to open a support ticket with your subscription and account details? We'll have our on call engineers take a look. Apologies for the inconvenience

    Thanks

    Saturday, February 1, 2020 12:03 AM
  • I did this earlier. 

    Case 120013124005695

    Thank you!

    Saturday, February 1, 2020 12:24 AM
  • The two behaviors you are seeing are not related. Regarding the message you are seeing on the account page for Azure Media Services: 

    This error message indicates that the Media Services account is not able to fully access the associated storage account. This issue will only result in issues with Media Services workflows if storage account keys are rotated. If you will not be rotating storage account keys this message can be ignored. An update is in the process of being deployed to remove this error message. Later this year we will include a simple workflow in the Azure Portal that will allow you to easily resolve this issue. If it is critical to have this issue resolved for you soon, please provide this feedback in the support incident that you just opened. For the "Windows Azure Media Encoder" issue we will follow up with the support ticket you have opened to resolve this issue for you.

    Saturday, February 1, 2020 12:52 AM
  • Thank you so much for the clarification on the warning message.

    Unfortunately, it is critical, we can't encode our new content that should be getting released, however, I can't escalate the ticket with a developer support plan. :( I will post a comment. 

    Saturday, February 1, 2020 1:02 AM
  • We just made an update to re-enable "Windows Azure Media Encoder" on your account. This will stay enabled until 3/31/2020. Please respond back on the support ticket if you do not see your issue resolved or need additional information.
    • Marked as answer by Justin G 99 Saturday, February 1, 2020 3:11 AM
    Saturday, February 1, 2020 2:27 AM
  • Everything is working perfectly again! 

    Thank you all so much! We really appreciate it.

    Saturday, February 1, 2020 3:13 AM