UPDATE: April 17, 2020
This is an update to the on-going situation that I wanted to share with you all. Here is a link to the full post with a few points detailed below.
Update
#2 on Microsoft cloud services continuity
(Note: If you encounter an issue with the above link, please copy/paste the following into your browser: https://azure.microsoft.com/en-us/blog/update-2-on-microsoft-cloud-services-continuity/)
Given your prioritization criteria, how will this impact other Azure customers?
We’re implementing a few temporary restrictions designed to balance the best possible experience for all of our customers. We have placed limits on free offers to prioritize capacity for existing customers. We also have limits on certain resources for new subscriptions.
These are ‘soft’ quota limits, and customers can raise support requests to increase these limits. If requests cannot be met immediately, we recommend customers use alternative regions (of our 54 live regions) that may have less demand surge. To manage surges
in demand, we will expedite the creation of new capacity in the appropriate region.
Have there been any service disruptions?
Despite the significant increase in demand, we have not had any significant service disruptions. As a result of the surge in use over the last week, we have experienced significant demand in some regions (Europe North, Europe West, UK South, France Central,
Asia East, India South, Brazil South) and are observing deployments for some compute resource types in these regions drop below our typical 99.99 percent success rates.
Although the majority of deployments still succeed, (so we encourage any customers experiencing allocation
failures to retry deployments), we have a process in place to ensure that customers that encounter repeated issues receive relevant mitigation options. We treat these short-term allocation shortfalls as a service incident and we send targeted updates
and mitigation guidance to impacted customers via Azure
Service Health—as per our standard process for any known platform issues.
When these service incidents happen, how do you communicate to customers and partners?
We have standard operating procedures for how we manage both mitigation and communication. Impacted customers and partners are notified through the Service Health experience in the Azure portal and/or in the Microsoft 365 admin center.
What actions are you taking to prevent capacity constraints?
We are expediting the addition of significant new capacity that will be available in the weeks ahead. Concurrently, we monitor support requests and, if needed, encourage customers to consider alternative regions or alternative resource types, depending on their
timeline and requirements. If the implementation of these efforts to alleviate demand is not sufficient, customers may experience intermittent deployment related issues. When this does happen, impacted customers will be informed via Azure
Service Health.
Update #1
Please refer to the link below for details on our customer commitments during the global health pandemic:
If you have an immediate need to deploy services and are blocked, please use the Azure
Portal to raise your request and follow the instructions to request access to a region.
Microsoft Azure is committed to helping our customers. We appreciate your patience and apologize for any inconvenience.
Azure CXP Community Engineering
