none
Warning 1910 for my desktop shortcut during uninstallation.

    Question

  • I've created in my deployment project a shortcut to my application in the desktop folder (in addition to the shortcut in the menu). The installation on the target computer works fine, but during uninstall I'm getting a message box with "Warning 1910: cannot remove shortcut <filename>" (afterwards the uninstall finishes fine). My application and deployment are for x64 targets - I didn't try yet 32-bit platforms (maybe irrelevant - I don't know).

    Anyone has any idea what can be the cause?

    Thanks,

    Freddy


    Freddy

    Monday, October 29, 2012 6:50 PM

Answers

  • Searching this forum for 1910 has a similar thread where the issue is reported to be caused by the desktop.ini file being read-only, and making it writable fixes the issue.  

    Phil Wilson

    Tuesday, April 16, 2013 2:35 PM
    Moderator

All replies

  • Does the user have a roaming profile?


    Phil Wilson

    Monday, October 29, 2012 9:03 PM
    Moderator
  • The user profile says "Local" (in the computer properties, advanced tab, user profiles settings). The shortcut is stored in "C:\Users\Public\Desktop".


    Freddy

    Monday, October 29, 2012 9:48 PM
  • Hi Freddy,

    First, check if the shortcut exist.

    Second, check the permission of the shortcut.

    Third,check if anti-virus blocking access.

    Could you please share the uninstaller log? You can create the log by using the following command.
    msiexec /x <msi path> /L*V <log path>

    Best Regards,



    Bob Wu [MSFT]
    MSDN Community Support | Feedback to us

    Wednesday, October 31, 2012 6:18 AM
    Moderator
  • Hi Bob,

    1. The shortcut exists (and is removed by the uninstall).

    2. The permissions are full for the Administrator - they are whatever the installation of the same msi created.

    3. I've run uninstall with virus protection disabled - no difference.

    4. I've run uninstall, part of the log is below (the log is too big to fit whole, and I don't see a way to attach it to this post) - I hope it includes everything relevant.

    Thanks for your help.

    Freddy

    -----------------

    MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveShortcuts
    Action 11:35:07: RemoveShortcuts. Removing shortcuts
    Action start 11:35:07: RemoveShortcuts.
    RemoveShortcuts: Shortcut: Removing shortcuts
    Action ended 11:35:07: RemoveShortcuts. Return value 1.
    MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveEnvironmentStrings
    Action 11:35:07: RemoveEnvironmentStrings. Updating environment strings
    Action start 11:35:07: RemoveEnvironmentStrings.
    MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: Environment 3: -2147287038
    Action ended 11:35:07: RemoveEnvironmentStrings. Return value 1.
    MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveDuplicateFiles
    Action 11:35:07: RemoveDuplicateFiles. Removing duplicated files
    Action start 11:35:07: RemoveDuplicateFiles.
    Action ended 11:35:07: RemoveDuplicateFiles. Return value 1.
    MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveFiles
    Action 11:35:07: RemoveFiles. Removing files
    Action start 11:35:07: RemoveFiles.
    RemoveFiles: File: Removing files, Directory:
    Action ended 11:35:07: RemoveFiles. Return value 1.
    MSI (s) (CC:90) [11:35:07:828]: Doing action: RemoveFolders
    Action 11:35:07: RemoveFolders. Removing folders
    Action start 11:35:07: RemoveFolders.
    MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: CreateFolder 3: -2147287038
    MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: LockPermissions 3: -2147287038
    Action ended 11:35:07: RemoveFolders. Return value 1.
    MSI (s) (CC:90) [11:35:07:828]: Doing action: CreateFolders
    Action 11:35:07: CreateFolders. Creating folders
    Action start 11:35:07: CreateFolders.
    MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: CreateFolder 3: -2147287038
    MSI (s) (CC:90) [11:35:07:828]: Note: 1: 2262 2: LockPermissions 3: -2147287038
    Action ended 11:35:07: CreateFolders. Return value 1.
    MSI (s) (CC:90) [11:35:07:828]: Doing action: MoveFiles
    Action 11:35:07: MoveFiles. Moving files
    Action start 11:35:07: MoveFiles.
    Action ended 11:35:07: MoveFiles. Return value 1.
    MSI (s) (CC:90) [11:35:07:828]: Doing action: InstallFiles
    Action 11:35:07: InstallFiles. Copying new files
    Action start 11:35:07: InstallFiles.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: LockPermissions 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2205 2:  3: MsiPatchOldAssemblyFile
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2228 2:  3: MsiPatchOldAssemblyFile 4: SELECT `MsiPatchOldAssemblyFile`.`Assembly_` FROM `MsiPatchOldAssemblyFile` WHERE  `MsiPatchOldAssemblyFile`.`File_` = ?
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2205 2:  3: MsiSFCBypass
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2228 2:  3: MsiSFCBypass 4: SELECT `File_` FROM `MsiSFCBypass` WHERE `File_` = ?
    Action ended 11:35:07: InstallFiles. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: PatchFiles
    Action 11:35:07: PatchFiles. Patching files
    Action start 11:35:07: PatchFiles.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Error 3: -2147287038
    Action ended 11:35:07: PatchFiles. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: DuplicateFiles
    Action 11:35:07: DuplicateFiles. Creating duplicate files
    Action start 11:35:07: DuplicateFiles.
    Action ended 11:35:07: DuplicateFiles. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: BindImage
    Action 11:35:07: BindImage. Binding executables
    Action start 11:35:07: BindImage.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: BindImage 3: -2147287038
    Action ended 11:35:07: BindImage. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: CreateShortcuts
    Action 11:35:07: CreateShortcuts. Creating shortcuts
    Action start 11:35:07: CreateShortcuts.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2235 2:  3: DisplayResourceDLL 4: SELECT  `Shortcut`,`Name`, `FileName`, `Component`.`Directory_`, `Arguments`, `WkDir`, `Icon_`, `IconIndex`, `Hotkey`, `ShowCmd`, `Shortcut`.`Description`, `Shortcut`.`Directory_`, `Component`.`RuntimeFlags`, `Component`.`Action`, `Target`, `ComponentId`, `Feature`.`Action`, `Component`.`Installed`, `DisplayResourceDLL`, `DisplayResourceId`, `DescriptionResourceDLL`, `DescriptionResourceId` From `Shortcut`, `Feature`, `Component`, `File` WHERE `Target` = `Feature` AND `Shortcut`.`Component_` = `Component` AND `Component`.`KeyPath` = `File`.`File` AND ((`Feature`.`Action` = 1 OR `Feature`.`Action` = 2)  OR (`Feature`.`Action` = 4 AND `Feature`.`Installed` = 0) OR (`Feature`.`Action` = 3 AND (`Feature`.`Installed` = 1 OR `Feature`.`Installed` = 2 OR `Feature`.`Installed` = 4)) OR (`Feature`.`Action` = NULL AND (`Component`.`Action` = 1 OR `Component`.`Action` = 2) AND (`Feature`.`Installed` = 1 OR `Feature`.`Installed` = 2 OR `Feature`.`Installed` = 4)))
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2205 2:  3: MsiShortcutProperty
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2235 2:  3: DisplayResourceDLL 4: SELECT  `Shortcut`,`Name`, `Target`, null, `Arguments`, `WkDir`, `Icon_`, `IconIndex`, `Hotkey`, `ShowCmd`, `Shortcut`.`Description`, `Shortcut`.`Directory_`, `Component`.`RuntimeFlags`, null, null, null, null, null, `DisplayResourceDLL`, `DisplayResourceId`, `DescriptionResourceDLL`, `DescriptionResourceId` From `Shortcut`, `Component` WHERE `Shortcut`.`Component_` = `Component` AND (`Component`.`Action` = 1 OR `Component`.`Action` = 2)
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2205 2:  3: MsiShortcutProperty
    Action ended 11:35:07: CreateShortcuts. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterClassInfo
    Action 11:35:07: RegisterClassInfo. Registering Class servers
    Action start 11:35:07: RegisterClassInfo.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Class 3: -2147287038
    Action ended 11:35:07: RegisterClassInfo. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterExtensionInfo
    Action 11:35:07: RegisterExtensionInfo. Registering extension servers
    Action start 11:35:07: RegisterExtensionInfo.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Extension 3: -2147287038
    Action ended 11:35:07: RegisterExtensionInfo. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterProgIdInfo
    Action 11:35:07: RegisterProgIdInfo. Registering program identifiers
    Action start 11:35:07: RegisterProgIdInfo.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ProgId 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Class 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ProgId 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Extension 3: -2147287038
    Action ended 11:35:07: RegisterProgIdInfo. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterMIMEInfo
    Action 11:35:07: RegisterMIMEInfo. Registering MIME info
    Action start 11:35:07: RegisterMIMEInfo.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: MIME 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Extension 3: -2147287038
    Action ended 11:35:07: RegisterMIMEInfo. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: WriteRegistryValues
    Action 11:35:07: WriteRegistryValues. Writing system registry values
    Action start 11:35:07: WriteRegistryValues.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: LockPermissions 3: -2147287038
    Action ended 11:35:07: WriteRegistryValues. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: WriteIniValues
    Action 11:35:07: WriteIniValues. Writing INI files values
    Action start 11:35:07: WriteIniValues.
    Action ended 11:35:07: WriteIniValues. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: WriteEnvironmentStrings
    Action 11:35:07: WriteEnvironmentStrings. Updating environment strings
    Action start 11:35:07: WriteEnvironmentStrings.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Environment 3: -2147287038
    Action ended 11:35:07: WriteEnvironmentStrings. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterFonts
    Action 11:35:07: RegisterFonts. Registering fonts
    Action start 11:35:07: RegisterFonts.
    Action ended 11:35:07: RegisterFonts. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: InstallODBC
    Action 11:35:07: InstallODBC. Installing ODBC components
    Action start 11:35:07: InstallODBC.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2711 2: ODBCDriverManager
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2711 2: ODBCDriverManager64
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCDriver 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCAttribute 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCDriver 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCAttribute 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCTranslator 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCTranslator 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCDataSource 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCSourceAttribute 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCDataSource 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ODBCSourceAttribute 3: -2147287038
    Action ended 11:35:07: InstallODBC. Return value 0.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterTypeLibraries
    Action 11:35:07: RegisterTypeLibraries. Registering type libraries
    Action start 11:35:07: RegisterTypeLibraries.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: TypeLib 3: -2147287038
    Action ended 11:35:07: RegisterTypeLibraries. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: SelfRegModules
    Action 11:35:07: SelfRegModules. Registering modules
    Action start 11:35:07: SelfRegModules.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: SelfReg 3: -2147287038
    Action ended 11:35:07: SelfRegModules. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterComPlus
    Action 11:35:07: RegisterComPlus. Registering COM+ Applications and Components
    Action start 11:35:07: RegisterComPlus.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: Complus 3: -2147287038
    Action ended 11:35:07: RegisterComPlus. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: InstallServices
    Action 11:35:07: InstallServices. Installing new services
    Action start 11:35:07: InstallServices.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: LockPermissions 3: -2147287038
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ServiceInstall 3: -2147287038
    Action ended 11:35:07: InstallServices. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: StartServices
    Action 11:35:07: StartServices. Starting services
    Action start 11:35:07: StartServices.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: ServiceControl 3: -2147287038
    Action ended 11:35:07: StartServices. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Skipping action: _E0D3C9BC_5F15_4D91_87A4_A98AF455931D.SetProperty (condition is false)
    MSI (s) (CC:90) [11:35:07:843]: Skipping action: _E0D3C9BC_5F15_4D91_87A4_A98AF455931D (condition is false)
    MSI (s) (CC:90) [11:35:07:843]: Skipping action: _E2BA0F90_AE00_4DD8_89AF_03ABC84D765E (condition is false)
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterUser
    Action 11:35:07: RegisterUser. Registering user
    Action start 11:35:07: RegisterUser.
    Action ended 11:35:07: RegisterUser. Return value 0.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: RegisterProduct
    Action 11:35:07: RegisterProduct. Registering product
    Action start 11:35:07: RegisterProduct.
    Action ended 11:35:07: RegisterProduct. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: PublishComponents
    Action 11:35:07: PublishComponents. Publishing Qualified Components
    Action start 11:35:07: PublishComponents.
    MSI (s) (CC:90) [11:35:07:843]: Note: 1: 2262 2: PublishComponent 3: -2147287038
    Action ended 11:35:07: PublishComponents. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: MsiPublishAssemblies
    Action 11:35:07: MsiPublishAssemblies. Publishing assembly information
    Action start 11:35:07: MsiPublishAssemblies.
    Action ended 11:35:07: MsiPublishAssemblies. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: PublishFeatures
    Action 11:35:07: PublishFeatures. Publishing Product Features
    Action start 11:35:07: PublishFeatures.
    Action ended 11:35:07: PublishFeatures. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: PublishProduct
    Action 11:35:07: PublishProduct. Publishing product information
    Action start 11:35:07: PublishProduct.
    PublishProduct:
    Action ended 11:35:07: PublishProduct. Return value 1.
    MSI (s) (CC:90) [11:35:07:843]: Doing action: InstallExecute
    Action 11:35:07: InstallExecute.
    Action start 11:35:07: InstallExecute.
    MSI (s) (CC:90) [11:35:07:843]: Running Script: C:\Windows\Installer\MSIF6B.tmp
    MSI (s) (CC:90) [11:35:07:843]: PROPERTY CHANGE: Adding UpdateStarted property. Its value is '1'.
    MSI (s) (CC:90) [11:35:07:843]: Machine policy value 'DisableRollback' is 0
    MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (CC:90) [11:35:07:859]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1096768612,LangId=1033,Platform=589824,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
    MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductInfo(ProductKey={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF},ProductName=LagBuster Tagger Configuration,PackageName=LBTaggerSetup64.msi,Language=1033,Version=16777216,Assignment=1,ObsoleteArg=0,ProductIcon=_853F67D554F05449430E7E.exe,,PackageCode={9CDF6046-DCA4-483D-A57C-2C0E641114AA},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
    MSI (s) (CC:90) [11:35:07:859]: Executing op: DialogInfo(Type=0,Argument=1033)
    MSI (s) (CC:90) [11:35:07:859]: Executing op: DialogInfo(Type=1,Argument=LagBuster Tagger Configuration)
    MSI (s) (CC:90) [11:35:07:859]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
    MSI (s) (CC:90) [11:35:07:859]: Executing op: SetBaseline(Baseline=0,)
    MSI (s) (CC:90) [11:35:07:859]: Executing op: SetBaseline(Baseline=1,)
    MSI (s) (CC:90) [11:35:07:859]: Executing op: ActionStart(Name=InstallInitialize,,)
    Action 11:35:07: InstallInitialize.
    MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductUnregister(UpgradeCode={9DF04779-E518-4D61-BC67-7427373BBFF6})
    1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}
    MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Transforms 3: 2
    MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Transforms 3: 2
    MSI (s) (CC:90) [11:35:07:859]: Scheduling file 'C:\Windows\Installer\17dcece.msi' for deletion during post-install cleanup (not post-reboot).
    MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Usage 3: 2
    MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductCPDisplayInfoUnregister()
    MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductUnpublish(PackageKey={9CDF6046-DCA4-483D-A57C-2C0E641114AA})
    1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}
    MSI (s) (CC:90) [11:35:07:859]: Executing op: UpgradeCodeUnpublish(UpgradeCode={9DF04779-E518-4D61-BC67-7427373BBFF6})
    MSI (s) (CC:90) [11:35:07:859]: Executing op: IconRemove(Icon=_853F67D554F05449430E7E.exe,)
    1: _853F67D554F05449430E7E.exe
    MSI (s) (CC:90) [11:35:07:859]: Scheduling file 'C:\Windows\Installer\{6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}\_853F67D554F05449430E7E.exe' for deletion during post-install cleanup (not post-reboot).
    MSI (s) (CC:90) [11:35:07:859]: Executing op: IconRemove(Icon=_9A0F32A445C55634BCA36B.exe,)
    1: _9A0F32A445C55634BCA36B.exe
    MSI (s) (CC:90) [11:35:07:859]: Scheduling file 'C:\Windows\Installer\{6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}\_9A0F32A445C55634BCA36B.exe' for deletion during post-install cleanup (not post-reboot).
    MSI (s) (CC:90) [11:35:07:859]: Executing op: IconRemove(Icon=_D7D73330A61CC228223D72.exe,)
    1: _D7D73330A61CC228223D72.exe
    MSI (s) (CC:90) [11:35:07:859]: Scheduling file 'C:\Windows\Installer\{6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF}\_D7D73330A61CC228223D72.exe' for deletion during post-install cleanup (not post-reboot).
    MSI (s) (CC:90) [11:35:07:859]: Executing op: ProductUnpublishClient(,,)
    MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Installer\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB 3: 2
    MSI (s) (CC:90) [11:35:07:859]: Executing op: SourceListUnpublish(,)
    MSI (s) (CC:90) [11:35:07:859]: Note: 1: 1402 2: UNKNOWN\Installer\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\SourceList 3: 2
    MSI (s) (CC:90) [11:35:07:859]: Executing op: ActionStart(Name=ProcessComponents,Description=Updating component registration,)
    Action 11:35:07: ProcessComponents. Updating component registration
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ProgressTotal(Total=6,Type=1,ByteEquivalent=24000)
    MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={C106027F-9B1E-18DB-1D83-DFF694A4537B},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={C106027F-9B1E-18DB-1D83-DFF694A4537B},,BinaryType=1,)
    1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {C106027F-9B1E-18DB-1D83-DFF694A4537B}
    MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={53A2BE47-1D4C-8C44-4C4E-307ABD94E159},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={53A2BE47-1D4C-8C44-4C4E-307ABD94E159},,BinaryType=1,)
    1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {53A2BE47-1D4C-8C44-4C4E-307ABD94E159}
    MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={13BC4D59-2BAC-3A73-B76A-DA400BE259DF},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={13BC4D59-2BAC-3A73-B76A-DA400BE259DF},,BinaryType=1,)
    1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {13BC4D59-2BAC-3A73-B76A-DA400BE259DF}
    MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={0A36987C-010A-6EF8-5CE5-6759A728BC09},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={0A36987C-010A-6EF8-5CE5-6759A728BC09},,BinaryType=1,)
    1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {0A36987C-010A-6EF8-5CE5-6759A728BC09}
    MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={8387DF3C-DC21-6B91-187E-1A76A89DFE57},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={8387DF3C-DC21-6B91-187E-1A76A89DFE57},,BinaryType=1,)
    1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {8387DF3C-DC21-6B91-187E-1A76A89DFE57}
    MSI (s) (CC:90) [11:35:07:875]: Executing op: UnregisterSharedComponentProvider(Component={32678219-CD73-1C91-9211-2CCF723F4349},ProductCode={6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF})
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ComponentUnregister(ComponentId={32678219-CD73-1C91-9211-2CCF723F4349},,BinaryType=1,)
    1: {6E6A15F0-CCF4-4AB6-BA4F-8D9FDB03B9BF} 2: {32678219-CD73-1C91-9211-2CCF723F4349}
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ActionStart(Name=MsiUnpublishAssemblies,Description=Unpublishing assembly information,Template=Application Context:[1], Assembly Name:[2])
    Action 11:35:07: MsiUnpublishAssemblies. Unpublishing assembly information
    MSI (s) (CC:90) [11:35:07:875]: Executing op: AssemblyUnpublish(,,AssemblyType=3,AppCtx=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\LagBuster Tagger Confguration.exe,AssemblyName=LagBuster Tagger Confguration,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="AMD64",Descriptor=]xIQK@}+$@``k?[&P`]f>^4~44mRQ3,sbeYkgfNV?)
    MsiUnpublishAssemblies: Application Context:C:|Program Files|Sejent Corporation|LagBuster Tagger Configuration|LagBuster Tagger Confguration.exe, Assembly Name:LagBuster Tagger Confguration,Version="1.0.0.0",Culture="neutral",ProcessorArchitecture="AMD64"
    MSI (s) (CC:90) [11:35:07:875]: Note: 1: 1402 2: UNKNOWN\Installer\Assemblies\C:|Program Files|Sejent Corporation|LagBuster Tagger Configuration|LagBuster Tagger Confguration.exe 3: 2
    MSI (s) (CC:90) [11:35:07:875]: Note: 1: 1402 2: UNKNOWN\Installer\Assemblies\C:|Program Files|Sejent Corporation|LagBuster Tagger Configuration|LagBuster Tagger Confguration.exe 3: 2
    MSI (s) (CC:90) [11:35:07:875]: Executing op: ActionStart(Name=_53A1BBB1_BB82_49B3_9E56_E116FBCF0F87,,)
    Action 11:35:07: _53A1BBB1_BB82_49B3_9E56_E116FBCF0F87.
    MSI (s) (CC:90) [11:35:07:875]: Executing op: CustomActionSchedule(Action=_53A1BBB1_BB82_49B3_9E56_E116FBCF0F87,ActionType=3074,Source=BinaryData,Target=stop lbtagger,)
    MSI (s) (CC:90) [11:35:08:031]: Executing op: ActionStart(Name=_B5945ED9_59AC_4246_AFED_4E0735CCF88C,,)
    Action 11:35:08: _B5945ED9_59AC_4246_AFED_4E0735CCF88C.
    MSI (s) (CC:90) [11:35:08:031]: Executing op: CustomActionSchedule(Action=_B5945ED9_59AC_4246_AFED_4E0735CCF88C,ActionType=7190,Source=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\uninst.vbs,,CustomActionData=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\)
    MSI (s) (CC:F0) [11:35:08:031]: Generating random cookie.
    MSI (s) (CC:F0) [11:35:08:031]: Created Custom Action Server with PID 3452 (0xD7C).
    MSI (s) (CC:4C) [11:35:08:046]: Running as a service.
    MSI (s) (CC:4C) [11:35:08:046]: Hello, I'm your 64bit Elevated custom action server.
    MSI (s) (CC:90) [11:35:08:187]: Executing op: ActionStart(Name=UnpublishFeatures,Description=Unpublishing Product Features,Template=Feature: [1])
    Action 11:35:08: UnpublishFeatures. Unpublishing Product Features
    MSI (s) (CC:90) [11:35:08:202]: Executing op: FeatureUnpublish(Feature=DefaultFeature,,Absent=2,Component=r{3&g&U*~*JRAEx+h0_Oz~osBccv)Un+(?Oa]NtDI'1E)Xokk6f}ep8Oydkp!@$@&E8VaK&qOgDicy-&OE??RyIcXJOnNzMpjv?D^4~44mRQ3,sbeYkgfNV?)
    UnpublishFeatures: Feature: DefaultFeature
    MSI (s) (CC:90) [11:35:08:202]: Note: 1: 1402 2: UNKNOWN\Installer\Features\0F51A6E64FCC6BA4ABF4D8F9BD309BFB 3: 2
    MSI (s) (CC:90) [11:35:08:202]: Executing op: ActionStart(Name=RemoveODBC,Description=Removing ODBC components,)
    Action 11:35:08: RemoveODBC. Removing ODBC components
    MSI (s) (CC:90) [11:35:08:202]: Executing op: ODBCDriverManager(,BinaryType=0)
    MSI (s) (CC:90) [11:35:08:202]: Executing op: ODBCDriverManager(,BinaryType=1)
    MSI (s) (CC:90) [11:35:08:202]: Executing op: ActionStart(Name=UnregisterFonts,Description=Unregistering fonts,Template=Font: [1])
    Action 11:35:08: UnregisterFonts. Unregistering fonts
    MSI (s) (CC:90) [11:35:08:202]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1800000)
    MSI (s) (CC:90) [11:35:08:202]: Executing op: SetTargetFolder(Folder=C:\Windows\Fonts\)
    MSI (s) (CC:90) [11:35:08:202]: Executing op: FontUnregister(,File=FALCON.TTF)
    UnregisterFonts: Font: FALCON.TTF
    MSI (s) (CC:90) [11:35:08:202]: Executing op: ActionStart(Name=RemoveShortcuts,Description=Removing shortcuts,Template=Shortcut: [1])
    Action 11:35:08: RemoveShortcuts. Removing shortcuts
    MSI (s) (CC:90) [11:35:08:202]: Executing op: SetTargetFolder(Folder=25)
    MSI (s) (CC:90) [11:35:08:202]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
    MSI (s) (CC:90) [11:35:08:202]: Executing op: ShortcutRemove(Name=LBTAGG~1|LBTagger Configuration)
    RemoveShortcuts: Shortcut: LBTAGG~1|LBTagger Configuration
    MSI (s) (CC:90) [11:35:08:218]: MSI_DBG: Descriptor feature validation failed
    MSI (s) (CC:90) [11:35:08:218]: Verifying accessibility of file: LBTagger Configuration.lnk
    MSI (s) (CC:90) [11:35:08:218]: Using source file security for destination.
    MSI (s) (CC:90) [11:35:08:218]: Note: 1: 2106 2: -2147024809 3: LBTagger Configuration.lnk
    MSI (s) (CC:90) [11:35:08:218]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (c) (E8:5C) [11:35:08:218]: Note: 1: 2262 2: Error 3: -2147287038
    DEBUG: Error 2835:  The control ErrorIcon was not found on dialog ErrorDialog
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog,
    Warning 1910.Could not remove Shortcut LBTagger Configuration.lnk. Verify that the shortcut file exists and that you can access it.
    MSI (s) (CC:90) [11:35:10:308]: Executing op: SetTargetFolder(Folder=23)
    MSI (s) (CC:90) [11:35:10:308]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (s) (CC:90) [11:35:10:308]: Executing op: ShortcutRemove(Name=LBTAGG~2|LBTagger Configuration)
    RemoveShortcuts: Shortcut: LBTAGG~2|LBTagger Configuration
    MSI (s) (CC:90) [11:35:10:308]: MSI_DBG: Descriptor feature validation failed
    MSI (s) (CC:90) [11:35:10:308]: Verifying accessibility of file: LBTagger Configuration.lnk
    MSI (s) (CC:90) [11:35:10:308]: Using source file security for destination.
    MSI (s) (CC:90) [11:35:10:480]: MSI_DBG: Descriptor feature validation failed
    MSI (s) (CC:90) [11:35:10:480]: MSI_DBG: Descriptor feature validation failed
    MSI (s) (CC:90) [11:35:10:480]: MSI_DBG: Descriptor feature validation failed
    MSI (s) (CC:90) [11:35:10:511]: Executing op: SetTargetFolder(Folder=25)
    MSI (s) (CC:90) [11:35:10:511]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
    MSI (s) (CC:90) [11:35:10:511]: Executing op: SetTargetFolder(Folder=23)
    MSI (s) (CC:90) [11:35:10:511]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (s) (CC:90) [11:35:10:511]: Executing op: ActionStart(Name=RemoveFiles,Description=Removing files,Template=File: [1], Directory: [9])
    Action 11:35:10: RemoveFiles. Removing files
    MSI (s) (CC:90) [11:35:10:511]: Executing op: ProgressTotal(Total=6,Type=1,ByteEquivalent=175000)
    MSI (s) (CC:90) [11:35:10:511]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\)
    MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=uninst.vbs,,ComponentId={13BC4D59-2BAC-3A73-B76A-DA400BE259DF})
    RemoveFiles: File: uninst.vbs, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
    MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: uninst.vbs
    MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=inst.vbs,,ComponentId={8387DF3C-DC21-6B91-187E-1A76A89DFE57})
    RemoveFiles: File: inst.vbs, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
    MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: inst.vbs
    MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:527]: Executing op: SetTargetFolder(Folder=C:\Windows\Fonts\)
    MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=FALCON.TTF,,ComponentId={C106027F-9B1E-18DB-1D83-DFF694A4537B})
    RemoveFiles: File: FALCON.TTF, Directory: C:\Windows\Fonts\
    MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: FALCON.TTF
    MSI (s) (CC:90) [11:35:10:527]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\)
    MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=lbtagger.inf,,ComponentId={53A2BE47-1D4C-8C44-4C4E-307ABD94E159})
    RemoveFiles: File: lbtagger.inf, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
    MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: lbtagger.inf
    MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=lbtagger.sys,,ComponentId={0A36987C-010A-6EF8-5CE5-6759A728BC09})
    RemoveFiles: File: lbtagger.sys, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
    MSI (s) (CC:90) [11:35:10:527]: Verifying accessibility of file: lbtagger.sys
    MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:527]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:527]: Executing op: FileRemove(,FileName=LagBuster Tagger Confguration.exe,,ComponentId={32678219-CD73-1C91-9211-2CCF723F4349})
    RemoveFiles: File: LagBuster Tagger Confguration.exe, Directory: C:\Program Files\Sejent Corporation\LagBuster Tagger Configuration\
    MSI (s) (CC:90) [11:35:10:542]: Verifying accessibility of file: LagBuster Tagger Confguration.exe
    MSI (s) (CC:90) [11:35:10:542]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:542]: Note: 1: 2318 2: 
    MSI (s) (CC:90) [11:35:10:542]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)
    Action 11:35:10: PublishProduct. Publishing product information
    MSI (s) (CC:90) [11:35:10:542]: Executing op: CleanupConfigData()
    MSI (s) (CC:90) [11:35:10:542]: Executing op: RegisterPatchOrder(Continue=0,SequenceType=0,Remove=1)
    MSI (s) (CC:90) [11:35:10:542]: Note: 1: 1402 2: UNKNOWN\Installer\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Patches 3: 2
    MSI (s) (CC:90) [11:35:10:542]: Executing op: RegisterPatchOrder(Continue=0,SequenceType=1,Remove=1)
    MSI (s) (CC:90) [11:35:10:542]: Executing op: CleanupConfigData(RemovingProduct=1)
    MSI (s) (CC:90) [11:35:10:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\0F51A6E64FCC6BA4ABF4D8F9BD309BFB\Patches 3: 2
    MSI (s) (CC:90) [11:35:10:542]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=2994000)
    Action ended 11:35:10: InstallExecute. Return value 1.


    Freddy

    Wednesday, October 31, 2012 6:53 PM
  • That 1910 error should be in the log. The best part of the log to post here is what's around that error location.

    Phil Wilson

    Wednesday, October 31, 2012 7:09 PM
    Moderator
  • The error is in the posted part of the log (search for "1910"). What I don't know is what is the cause.

    Freddy

    Wednesday, October 31, 2012 8:41 PM
  • Try

    ClickStart, click Run, typeMSIEXEC /UNREGISTER
    ClickStart, click Run, typeMSIEXEC /REGSERVER

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/getting-warning-1910-during-uninstallation-of-my/8569b579-80b9-4e56-aeb0-f63c26edb6e5

    Thursday, November 1, 2012 9:08 AM
  • I saw this answer and tried it - no help.

    Freddy

    Thursday, November 1, 2012 11:03 PM
  • Hi Freddy,

    I can't find any useful information about this issue.

    Can you share a demo through SkyDrive to help us reproduce this issue?

    Best Regards,


    Bob Wu [MSFT]
    MSDN Community Support | Feedback to us

    Friday, November 2, 2012 9:44 AM
    Moderator
  • Hi Bob,

    I've loaded a simplified example to my SkyDrive account. It includes an x64 simple dummy vb project and an x64 deployment project. The deployment adds a shortcut to the desktop and to the menu of the target system. Install (on x64 machine) runs with no problems, uninstall generates the 1910 warning (at least on the couple of machines I've tried).

    Thanks for your help,

    Freddy


    Friday, November 2, 2012 11:07 PM
  • I have the same problem.

    I have 2 'Start Menu' shortcuts and 1 desktop shortcut.

    The Start Menu shortcuts are deleted OK, but the desktop one errors out.

    The relevant portion of log is below.

    This issue does not happen on Win7 or earlier.


    MSI (s) (00:94) [14:16:45:728]: Executing op: ActionStart(Name=RemoveShortcuts,Description=Removing shortcuts,Template=Shortcut: [1])
    MSI (s) (00:94) [14:16:45:728]: Executing op: SetTargetFolder(Folder=23\TestApplication\)
    MSI (s) (00:94) [14:16:45:730]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    MSI (s) (00:94) [14:16:45:730]: Executing op: ShortcutRemove(Name=zmkx69zd|TestApplication)
    MSI (s) (00:94) [14:16:45:734]: Verifying accessibility of file: TestApplication.lnk
    MSI (s) (00:94) [14:16:45:734]: Using source file security for destination.
    MSI (s) (00:94) [14:16:45:781]: Note: 1: 2318 2:  
    MSI (s) (00:94) [14:16:45:782]: Executing op: ShortcutRemove(Name=sxvnkcmk.pro|TestApplication Help)
    MSI (s) (00:94) [14:16:45:783]: Executing op: ShortcutRemove(Name=uj9q2tl8.pro|TestApplication User Guide)
    MSI (s) (00:94) [14:16:45:783]: Executing op: SetTargetFolder(Folder=25)
    MSI (s) (00:94) [14:16:45:785]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
    MSI (s) (00:94) [14:16:45:785]: Executing op: ShortcutRemove(Name=0bgqrro2|TestApplication)
    MSI (s) (00:94) [14:16:45:786]: Verifying accessibility of file: TestApplication.lnk
    MSI (s) (00:94) [14:16:45:786]: Using source file security for destination.
    MSI (s) (00:94) [14:16:45:788]: Note: 1: 2106 2: -2147467259 3: TestApplication.lnk 
    MSI (s) (00:94) [14:16:45:788]: Remove Shortcut failed... retrying.
    MSI (s) (00:94) [14:16:46:290]: Note: 1: 2106 2: -2147467259 3: TestApplication.lnk 
    MSI (s) (00:94) [14:16:46:290]: Remove Shortcut failed... retrying.
    MSI (s) (00:94) [14:16:46:792]: Note: 1: 2106 2: -2147467259 3: TestApplication.lnk 
    MSI (s) (00:94) [14:16:46:792]: Remove Shortcut failed... retrying.
    MSI (s) (00:94) [14:16:47:293]: Remove Shortcut failed AFTER RETRY.
    MSI (s) (00:94) [14:16:47:293]: Transforming table Error.

    MSI (c) (E4:40) [14:16:47:295]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    Warning 1910. Could not remove Shortcut TestApplication.lnk. Verify that the shortcut file exists and that you can access it.


    Sunday, November 4, 2012 7:52 PM
  • Hi Bob,

    I've loaded a simplified example to my SkyDrive account. It includes an x64 simple dummy vb project and an x64 deployment project. The deployment adds a shortcut to the desktop and to the menu of the target system. Install (on x64 machine) runs with no problems, uninstall generates the 1910 warning (at least on the couple of machines I've tried).

    Thanks for your help,

    Freddy


    Hi Freddy,

    I tried it on several machine but all of them works fine. There is no messagebox prompt during uninstallation.

    I can't find any other possible reasons may caused this issue but I will invoke other engineers.

    Thank you for the patience.

    Best Regards,


    Bob Wu [MSFT]
    MSDN Community Support | Feedback to us

    Tuesday, November 6, 2012 10:22 AM
    Moderator
  • Hello Freddy, this will require additional investigation.  Please consider opening a support case with Microsoft so we can assist you further.  The link below will give you information on our support offerings:

    http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone

    Thursday, November 8, 2012 8:45 PM
  • Hi all,

    We also meet the case on both Win7 and Win8. After some investigation, it seems caused by the new update for nVidia driver/application from Windows update: "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce xxx". It's noticed that the it's available once on 10/10, but had another update on 10/25. But, both version cause the issue.

    I am not sure if Microsoft tested IHV installer package or not, but it's the  result what we are currently investigated for reference.

    Thank you.

    Friday, November 16, 2012 2:39 AM
  • Hi all,

    We also meet the case on both Win7 and Win8. After some investigation, it seems caused by the new update for nVidia driver/application from Windows update: "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce xxx". It's noticed that the it's available once on 10/10, but had another update on 10/25. But, both version cause the issue.

    I am not sure if Microsoft tested IHV installer package or not, but it's the  result what we are currently investigated for reference.

    Thank you.

    I'm not sure your on the right path here.  I did download this driver for a Quadro FX 570 /Win7 Ultimate/VS2012 Prem/WIX 3.6 in October and I have been experiencing the same 1910 warning but rolling the driver back to the 2/9/12 version does not cure the problem.  This may be the nature of a rollback being less than an uninstall.  
    Friday, November 16, 2012 3:37 PM
  • Hi Kelvin,

    Sorry, I was too busy with other issues so this problem still waits on the back burner.

    I cannot justify at this point speding money in order to solve Microsoft bugs (I may have to at some point). As the sample I've uploaded to SkyDrive shows the bug manifest event on a very simple "plain vanila" setup project, and based on my internet searches it is common enough (I'd think) that Microsoft will have an intereset to make an effort to solve it.


    Freddy

    Friday, November 16, 2012 5:48 PM
  • Hi,

    We tested with a clean Win7 and only install the nVidia driver from Windows update. The 1910 warning happens only after install "nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce xxx" . Uninstall cannot resolve since some files are replaced and not rollback in uninstall. Not only our products suffer this issue, but Microsoft Network Monitor 3.4 (http://www.microsoft.com/en-us/download/details.aspx?id=4865) meet the 1910 issue on the problematic environment.

     

    Tuesday, November 20, 2012 9:24 AM
  • Hello,

    I have the same problem, is there any progress?

    Is it a confirmed bug of windows installer?

    If yes, is any (hot) fix planned for the next time?

    Monday, November 26, 2012 5:37 PM
  • Hi,

    I have been in contact with Microsoft Support. The WinSE Team is aware of this issue and are currently investigating with NVidia. At this time they do not have a solution but they will update this forum thread once the issue has been fixed.

    Monday, December 17, 2012 4:26 PM
  • Still no progress here?
    Tuesday, April 16, 2013 1:44 PM
  • Searching this forum for 1910 has a similar thread where the issue is reported to be caused by the desktop.ini file being read-only, and making it writable fixes the issue.  

    Phil Wilson

    Tuesday, April 16, 2013 2:35 PM
    Moderator
  • Hi,<o:p></o:p>

    Can Microsoft confirm which update have caused this change to desktop.ini?<o:p></o:p>

    And, if this a permanent change, or do Microsoft intend to fix this?<o:p></o:p>



    Rune

    Friday, April 19, 2013 1:28 PM
  • But this is a client side problem. How can I make the desktop.ini writeable on the client computer which is using my installer to fix this issue?

    Friday, April 19, 2013 8:48 PM
  • It seems that this was my issue. Thanks.

    Freddy

    Thursday, May 9, 2013 10:59 PM
  • Freddy, what was the issue? As you say, this is common enough. Why not post what the problem/solution was?
    Wednesday, October 16, 2013 11:19 PM
  • The desktop.ini (hidden) file in the desktop directory on the target computer was not writeable, changing it to writeable solved the issue.

    Freddy

    Thursday, October 17, 2013 1:09 AM
  • sooo, i have the same issue of 1910, and it looks like my desktop.ini file is writeable and is allowed to write according to the checkmark next to the write option under allow on the security tab. Does this error affect any of my other programs? Because it is an nVidia issue as well could that be affecting certain programs that run graphics too, such as skype (which has also recently stopped working for me)?
    Monday, May 26, 2014 7:44 AM
  • If I remember correctly - the issue was not with the permissions in the security tab but with the "Read-only" attribute in the General tab.

    Freddy

    Monday, September 15, 2014 7:25 PM