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.Net Framework 4 Installation Error 0x800b010B on Win 7/64

    Question

  • Hi,

    I have a Win 7/64 bit Lenovo laptop and I've been trying to install .Net framework 4 for some time now but everytime I get the "generic failure"/ 0x800b010B error. I've tried the following to get it to install on my laptop:

    • Tried installing it through windows update, web installer and stand alone installer.
    • When using the stand alone installer, I temporarily disabled my anti-virus (avast) and ran the the installer as an administrator
    • Used the .Net framework cleaning tool to delete any .Net Framework 4 lingering installation files before trying to reinstall.

    Here's a copy of the installation log:

    Applicability for Installing determination is complete

    [12/1/2010, 1:21:13] Applicability Result Count: ...

    [12/1/2010, 1:21:13]Number of applicable items: 11

    [12/1/2010, 1:21:13] Applicability Result Count

    [12/1/2010, 1:21:37] Action: System Requirement Checks...

    [12/1/2010, 1:21:37] Action: Disk space check for items being downloaded...

    [12/1/2010, 1:21:37]Drive:[C:\] Bytes Needed:[1931990661] Bytes Available:[228176781312]

    [12/1/2010, 1:21:37] Action complete

    [12/1/2010, 1:21:37] Action: Enumerating incompatible processes...

    [12/1/2010, 1:21:37]No Blocking Processes

    [12/1/2010, 1:21:37] Action complete

    [12/1/2010, 1:21:37] Action: Enumerating incompatible services...

    [12/1/2010, 1:21:37]No Blocking Services

    [12/1/2010, 1:21:37] Action complete

    [12/1/2010, 1:21:37] Action complete

    [12/1/2010, 1:21:37]Launching Download and Install operations simultaneously.

    [12/1/2010, 1:21:37] Action: Downloading and/or Verifying Items...

    [12/1/2010, 1:21:38]Verifying Digital Signatures: C:\b10055b7c9959b80dc53\SetupUtility.exe

    [12/1/2010, 1:21:38] C:\b10055b7c9959b80dc53\SetupUtility.exe: Verifying signature for SetupUtility.exe...

    [12/1/2010, 1:21:38]C:\b10055b7c9959b80dc53\SetupUtility.exe - Signature verification for file SetupUtility.exe (C:\b10055b7c9959b80dc53\SetupUtility.exe) failed with error 0x800b010a (A certificate chain could not be built to a trusted root authority.)

    [12/1/2010, 1:21:38] C:\b10055b7c9959b80dc53\SetupUtility.exe Signature could not be verified for SetupUtility.exe

    [12/1/2010, 1:21:38]No FileHash provided. Cannot perform FileHash verification for SetupUtility.exe
    [12/1/2010, 1:21:38]File SetupUtility.exe (C:\b10055b7c9959b80dc53\SetupUtility.exe), failed authentication. (Error = -2146762486). It is recommended that you delete this file and retry setup again.
    [12/1/2010, 1:21:38]Failed to verify and authenticate the file -C:\b10055b7c9959b80dc53\SetupUtility.exe
    [12/1/2010, 1:21:38]Please delete the file, C:\b10055b7c9959b80dc53\SetupUtility.exe and run the package again

    [12/1/2010, 1:21:38] Action complete

    [12/1/2010, 1:21:37]calling PerformAction on an installing performer

    [12/1/2010, 1:21:37] Action: Performing actions on all Items...

    [12/1/2010, 1:21:38]Wait for Item (SetupUtility.exe) to be available
    [12/1/2010, 1:21:39]
    Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:00:30).

    [12/1/2010, 1:21:39] Action complete

     

    I've read the other blogs in this site regarding this error and tried the suggested solutions but nothing seems to work. I recently tried to update office 2010 (KB982158) and download windows live essentials 2011 but both failed to install due to code 80070643 and error 0x800b010a respectively. I suspect this happened because .Net framework 4 is not installed.

    Thank you in advance for your help.

    -FRS2010

     

    Wednesday, December 01, 2010 8:05 AM

Answers

  • Hi FRS2010,

    Any update?

    Best Regards,

    Larcolais


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    • Marked as answer by FRS2010 Wednesday, December 08, 2010 2:06 PM
    Wednesday, December 08, 2010 11:14 AM
  • Hi larcolais;

    Thanks again for your all your help. I finally got it to install last night. As I was looking over the system logs I realized that Win 7 kept logging in an error that was related to MS Office 2007, which came pre-installed in my computer as a trial. I used the trial but never bought it since I just recently got MS office 2010. I looked over windows update and I also saw that it had an update for MS office 2007 which kept failing from installing (which I thought it was due to the .Net framework 4 not installing).

    I uninstalled office 2007 (and all components related to MS office 2007) and then proceeded to run windows update again. The MS office 2007 update disappeared. Then I ran .Net framework 4 standalone file with admin rights and it worked!!!

    My guess is that when .Net framework 4 was verifying the files and my computer, it could not authenticate MS office 2007 (despite the fact that I have MS office 2010).

    Thanks again for all your help!!

    -FRS2010 

    • Marked as answer by Larcolais Gong Friday, December 10, 2010 1:55 AM
    Wednesday, December 08, 2010 2:06 PM

All replies

  • From past failures, who know what leftover pieces are hanging around causing repeated failures? Time to haul out the heavy artillery :-)

    To get rid of any leftovers, use Aaron Stebner's .NET Framework Cleanup Tool:

    http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx?PageIndex=5

    Then reinstall (I'd choose the standalone local installer).

     

    Thursday, December 02, 2010 1:21 AM
  • Hi pvdg42:

    Thanks for your help. I tried what you suggested but it did not work. I ran the .Net framework cleanup tool as I have in the past (including running it as an administrator). I cleaned up .Net framework 1, 1.1, 4 (which showed as options on the UI) and also clicked on the option to cleanup .Net Framework - all versions (windows 7).  Once I ran it and finish cleaning up, it gave me the "Product cleanup succeeded" satus. Then I proceeded with downloading a new copy of .Net Framework 4 standalone installer. I tried installing it but it gave me the same error "generic failure."

    I don't know if this helps or not but I looked at the cleanup tool error-log and founds this:

    [12/01/10,23:15:05] Beginning of new cleanup utility session
    [12/01/10,23:15:07] Failed to open the service 'httpfilter'
    [12/01/10,23:15:07] Failed to open the service 'msftpsvc'
    [12/01/10,23:15:07] Failed to open the service 'nntpsvc'
    [12/01/10,23:15:07] Failed to open the service 'smtpsvc'
    [12/01/10,23:15:07] Failed to open the service 'iisadmin'
    [12/01/10,23:15:14] MoveFileEx failed for 'C:\Windows\system32\mscorier.dll' with error code 5 - Access is denied.
    [12/01/10,23:15:16] MoveFileEx failed for 'C:\Windows\system32\mscories.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:19] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\NETFXSBS10.exe' with error code 5 - Access is denied.

    [12/01/10,23:15:21] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_diasymreader.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:24] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_iehost.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:27] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_microsoft.jscript.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:29] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_microsoft.vsa.vb.codedomprocessor.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:32] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscordbi.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:34] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscorrc.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:37] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_mscorsec.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:39] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.configuration.install.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:42] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.data.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:45] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_system.enterpriseservices.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:47] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_VsaVb7rt.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:50] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbs_wminet_utils.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:52] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\sbscmp10.dll' with error code 5 - Access is denied.

    [12/01/10,23:15:55] MoveFileEx failed for 'C:\Windows\Microsoft.NET\Framework\v1.0.3705\mscormmc.dll' with error code 5 - Access is denied.

    Is there anything else that I can try to do??

     

    Thursday, December 02, 2010 4:45 AM
  • Hi FRS2010,

    Thank you for posting.

    Could you please download collect tool to collect installation log and send it to me (v-xugong at Microsoft.com)?

    Please check the guide.

    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Install .NET Framework
      (The installer must be run with administrator privileges - Right-click the installer >> "Run as Administrator")
    - Collect the logs from "%temp%" folder
       Collect tool:
    http://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en

    Please feel free to let me know if you have any questions.

    Best Regards,

    Larcolais


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Friday, December 03, 2010 8:19 AM
  • HI Larcolais Gong:

    I cleaned up the %temp% file and then proceeded with installing the .Net Framework 4 using the standalone file and running it as an administrator. Unfortunately, it failed again. I sent you a copy of the logs as you requested.

    Thanks for all your help.

     

    -FRS2010

    Saturday, December 04, 2010 2:32 AM
  • hi Larcolais Gong:

     Thanks for looking over the log files and suggestion. Unfortunately I tried it and didn't work.

    I cleaned any previous installation attempts. I manually deleted any files and also ran the .net framework installation clean up tool. Then I downloaded the standalone file again and right clicked to ran it as administrator. And once again it failed. I don't know what else to do. I've tried pretty much all the suggestions given on the other forums. I'm getting desperate now since I need to install a program that runs on framework 4 as well as an update for office 2010 which won't install because my laptop is missing the .net framework 4. Also, I notice that windows essentials live 2011 won't install as well. My Microsoft update has 3 important updates that can't install because of this issue.

     

    Please help.  Thansk in advance

     

    -FRS2010

    Monday, December 06, 2010 4:50 AM
  • Hi FRS2010,

    Any update?

    Best Regards,

    Larcolais


    MSDN Subscriber Support in Forum
    If you have any feedback of our support, please contact msdnmg@microsoft.com.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by FRS2010 Wednesday, December 08, 2010 2:06 PM
    Wednesday, December 08, 2010 11:14 AM
  • Hi larcolais;

    Thanks again for your all your help. I finally got it to install last night. As I was looking over the system logs I realized that Win 7 kept logging in an error that was related to MS Office 2007, which came pre-installed in my computer as a trial. I used the trial but never bought it since I just recently got MS office 2010. I looked over windows update and I also saw that it had an update for MS office 2007 which kept failing from installing (which I thought it was due to the .Net framework 4 not installing).

    I uninstalled office 2007 (and all components related to MS office 2007) and then proceeded to run windows update again. The MS office 2007 update disappeared. Then I ran .Net framework 4 standalone file with admin rights and it worked!!!

    My guess is that when .Net framework 4 was verifying the files and my computer, it could not authenticate MS office 2007 (despite the fact that I have MS office 2010).

    Thanks again for all your help!!

    -FRS2010 

    • Marked as answer by Larcolais Gong Friday, December 10, 2010 1:55 AM
    Wednesday, December 08, 2010 2:06 PM