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.net framwork 4 installation error 0x000013EC RRS feed

  • Question

  • Hi I am trying to install .net framework 4 and I get

    final result: installation failed with error code: 0X000013EC

    I went through the readme file that was in the page that showed the error block.

    I have also gone through

    http://social.msdn.microsoft.com/Forums/en-US/netfxsetup/thread/6f64f3f5-0a2e-44a3-8a1d-d679275b08b0

     

    Brief History :---

    had installed earlier VS2010 express and sql server 2008 r2 with management studio on Win 7 O.S. When I tried to create a website targeting .net3.5, I got an error that I need to install in IIS 7 some components like asp.net, iis6 metabase.... and windows authentication. I was able to install everything except for asp.net checkbox. I tried this several times in IIS7 but asp.net checkbox  was not getting installed. I was getting the error mentioned in

    http://social.technet.microsoft.com/Forums/en/itprovistasetup/thread/b3544c0b-6637-4a7e-9cd8-2669c626b778

    Despite trying most of things in that as I was in the same situation, I uninstalled VS2010, visual studio tools, report management..., sql server 2008, compact edition,..etc and finally .net framwork 4. I was careful enough to restart during each unistall. Now I tried to install IIS7 with all features as described above but even then I got the same error. So I gave up on IIS7 and thought that I could be content with working on the development server supplied in VS2010 . So i started to install .net framwork 4 and I got the error as described above. If somebody could help me out with the IIS 7  first and then the framwork error, that would be GREAT.

     

    Monday, January 10, 2011 6:00 AM

Answers

  • Hi sanjuv,

     

    Thank you for sending me the log files.

     

    I’ve looked into the log files, seems there is no obvious error.

     

    Some clarifications with you:

    ·         What is your OS version?

    ·         Have you installed previous version of .NET Framework in your system?

    would you please try to repair previous .NET Framework? If you are using Windows Vista / Windows 7, go to Start menu –> Control Panel –> Programs –> Turn Windows Features on or off –> clear check box next to Microsoft .NET Framework, and then turn it on.

     

    You may try below steps;

    ·         Use the .NET Framework Setup Verification Tool to verify .NET Framework.

    You can get it from: http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

    If the verify tool show the .NET Framework 4 is still exist in your system, try to uninstall it from Control Panel.

    ·         Download .NET Framework standalone installer from here: http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7, try to install .NET Framework again.

    ·         Install Visual Studio 2010, try to create a project with . NET Framework 4, build, run and publish the project to see if there is any error occurs.

     

    If the problem still exists, please feel free to let me know.

     

    Best Regards,


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Friday, January 14, 2011 2:56 AM
    Moderator

  • Hi Andrew,

    OS is Windows 7 32 bit on 64 bit system.
    Other than the .net 3.5 component that came along with IIS7, I have not installed anything. Of course, asd described earlier, I had installed .net 4 , and then due to problems mentioned above, I had to uninstall everything it step by step.

    I went to  go to Start menu –> Control Panel –> Programs –> Turn Windows Features on or off  and there is not Microsoft.net framewrok listed there.

    Thanks a lot for the .net framework verifier tool

    As I understand,the .NET Framework setup verification tool will only list versions of the .NET Framework that
    it detects are installed on the computer that it is being run on. So as soon as I opened tha program , in the combo box, I found .net framework 2.0 sp2, 3.0 sp2 and 3.5 sp1.After I click on verify now, the log file says that it has detected all of the above only but I cannot see them in the Start menu –> Control Panel –> Programs –> Turn Windows Features on or off.

    Anyway, I was also trying out to solve the IIS7 problem through the iis forum that you sugested above and their last attempt was to run sfc scanow with a install disk. If that doesn't work, the only thing would be to reinstall the os.

    So perhaps one of this would be done and I would post the results if I am still stuck. This post can be considred clsoed till then.

    Thanks

    Monday, January 17, 2011 6:12 AM
  • Hi sanjuv,

     

    Sorry for the late reply.

     

    Since you are using Windows 7, the .NET Framework 3.5 SP1 is considered as system component of Windows 7. See: http://msdn.microsoft.com/en-au/library/bb822049.aspx.

     

    You can find the .NET Framework 3.5 SP1 in Turn Windows Features on or off window. Below is a screen shot from my Windows 7 system, you can see Microsoft .NET Framework 3.5.1 listed there.

     

     

    The System File Checker(sfc.exe) is a command-line utility used with the Windows File Protection (WFP) feature. If System File Checker discovers that a protected file has been overwritten, it retrieves the correct version of the file from the cache folder (%Systemroot%\System32\Dllcache) or the Windows installation source files, and then replaces the incorrect file. For more information about this tool, please see: http://support.microsoft.com/kb/310747.

     

    If thesesteps still not working, you can try to use some tool like Procdump to get the dump file of the crash. Then you report your issue with dump file to MSDN feedback site: http://connect.microsoft.com.

    Or you can use Windbg Tool to analyze dump file.

    Please see: http://blogs.msdn.com/b/msdnts/archive/2006/11/24/how-to-debug-application-crash-hang-in-production-environment.aspx

     

    I hope you problem will be solved soon.

     

    Best Regards,

     


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Thursday, January 20, 2011 11:22 AM
    Moderator

All replies

  • I had seen that post earlier and tried it too. I had used the tool called as collect.exe and obtained the logs. I am waiting to send it to somebody who asks me.....
    Monday, January 10, 2011 10:50 AM
  • Hi,

    Thanks for your post. Can you please collect the logs and share them for further investigation?

    here is how you can do this:

     Thanks & Best Regards,
    Muhammad Ghaznawi

    Monday, January 10, 2011 10:56 PM
  • Hi muhammad,

     

    I can't browse to the skydrive as that site has been blocked due to security restrictions. Pls suggest something else.

    Tuesday, January 11, 2011 3:28 AM
  • Please email the logs to me at Muhammad.Ghaznawi@hotmail.com

    Thanks,

    Muhammad Ghaznawi

    Tuesday, January 11, 2011 8:09 PM
  • Hi sanjuv,

     

    Thanks for your post.

     

    Because I’m not so familiar with IIS, I could only provide you some advises on installing .NET Framework 4.0. For the IIS problems, you can post your issue on IIS forum at: http://forums.iis.net/1047.aspx, you can get more efficient response there.

     

    According to your description, you have already get the vslogs.cab file with Muhammad’s suggest. Would you please send the log files to me(v-anwu@microsoft.com) for further diagnose? This will help me to locate the cause of the .NET Framework installation failed.

     

    Before analyses your log files, you could also try below steps:

    ·         Completely remove Visual Studio 2010 from your computer.

    Since you have uninstall Visual Studio 2010, visual studio tools, I recommend you completely uninstall all Visual Studio components. You can perform Start Menu -> Control Panel -> Uninstall a program, find and uninstall all the items been installed together with VS 2010.

    You can use this tool to ensure complete uninstall: Visual Studio 2010 Uninstall Utility.

    ·         Follow these install tips and install .NET Framework again:

    -          Turn off your anti-virus/antispyware software during installation

    -          Install the latest Windows updates from the Windows Update site: http://windowsupdate.microsoft.com.

    -          Complete or dismiss Windows Update before installation. (and don't forget to turn it on later)

     

    Waiting to hear from you.

     

    Best Regards,


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Wednesday, January 12, 2011 10:20 AM
    Moderator
  • Hi,

     I am sharing the log files in google docs. I have zipped the log file.

    I have run the collect ee after running the uninstall utility . Kindly ignore mails that you may have recieved from me.

    Link below

    https://docs.google.com/leaf?id=0B-7aP3l0neHoZGQxZjRmZTktM2NiYi00OTg2LWI1MmYtMzEyYmQ5OTUzYjc4&hl=en&authkey=CPPf9P8G

    Thursday, January 13, 2011 9:40 AM
  • Hi,

    Are you extracting the setup and running it by double clicking on setup.exe? It looks like you are not running the redist package directly (i.e. dotNetFx_XXXXX.exe).

    If this is the case, please run the redist package directly. I wouldn't recommen to install .NET Framework Setup by extracting it and running Setup.exe. But if you REALLY need to do that, you should pass the architecture switch to Setup.exe
    So, for x86 machine, you should launch setup.exe as "Setup.exe /x86"; for and x64 machine, it would be "Setup.exe /x86 /x64".

    Let me know if this resolves your problem.
    Regards,
    Muhammad Ghaznawi

    Thursday, January 13, 2011 8:48 PM
  • Hi sanjuv,

     

    Thank you for sending me the log files.

     

    I’ve looked into the log files, seems there is no obvious error.

     

    Some clarifications with you:

    ·         What is your OS version?

    ·         Have you installed previous version of .NET Framework in your system?

    would you please try to repair previous .NET Framework? If you are using Windows Vista / Windows 7, go to Start menu –> Control Panel –> Programs –> Turn Windows Features on or off –> clear check box next to Microsoft .NET Framework, and then turn it on.

     

    You may try below steps;

    ·         Use the .NET Framework Setup Verification Tool to verify .NET Framework.

    You can get it from: http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

    If the verify tool show the .NET Framework 4 is still exist in your system, try to uninstall it from Control Panel.

    ·         Download .NET Framework standalone installer from here: http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7, try to install .NET Framework again.

    ·         Install Visual Studio 2010, try to create a project with . NET Framework 4, build, run and publish the project to see if there is any error occurs.

     

    If the problem still exists, please feel free to let me know.

     

    Best Regards,


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Friday, January 14, 2011 2:56 AM
    Moderator
  • Hi Ghaznawi,

    Thanks for the reply. Due to security restrictions, the files that were given to me were extracted and I didn't know that it would make a difference as I thought that the setup was supposed to take care of x86/x64 etc. I wil do it next time I install.

    Thanks

    Monday, January 17, 2011 6:12 AM

  • Hi Andrew,

    OS is Windows 7 32 bit on 64 bit system.
    Other than the .net 3.5 component that came along with IIS7, I have not installed anything. Of course, asd described earlier, I had installed .net 4 , and then due to problems mentioned above, I had to uninstall everything it step by step.

    I went to  go to Start menu –> Control Panel –> Programs –> Turn Windows Features on or off  and there is not Microsoft.net framewrok listed there.

    Thanks a lot for the .net framework verifier tool

    As I understand,the .NET Framework setup verification tool will only list versions of the .NET Framework that
    it detects are installed on the computer that it is being run on. So as soon as I opened tha program , in the combo box, I found .net framework 2.0 sp2, 3.0 sp2 and 3.5 sp1.After I click on verify now, the log file says that it has detected all of the above only but I cannot see them in the Start menu –> Control Panel –> Programs –> Turn Windows Features on or off.

    Anyway, I was also trying out to solve the IIS7 problem through the iis forum that you sugested above and their last attempt was to run sfc scanow with a install disk. If that doesn't work, the only thing would be to reinstall the os.

    So perhaps one of this would be done and I would post the results if I am still stuck. This post can be considred clsoed till then.

    Thanks

    Monday, January 17, 2011 6:12 AM
  • Hi sanjuv,

     

    Sorry for the late reply.

     

    Since you are using Windows 7, the .NET Framework 3.5 SP1 is considered as system component of Windows 7. See: http://msdn.microsoft.com/en-au/library/bb822049.aspx.

     

    You can find the .NET Framework 3.5 SP1 in Turn Windows Features on or off window. Below is a screen shot from my Windows 7 system, you can see Microsoft .NET Framework 3.5.1 listed there.

     

     

    The System File Checker(sfc.exe) is a command-line utility used with the Windows File Protection (WFP) feature. If System File Checker discovers that a protected file has been overwritten, it retrieves the correct version of the file from the cache folder (%Systemroot%\System32\Dllcache) or the Windows installation source files, and then replaces the incorrect file. For more information about this tool, please see: http://support.microsoft.com/kb/310747.

     

    If thesesteps still not working, you can try to use some tool like Procdump to get the dump file of the crash. Then you report your issue with dump file to MSDN feedback site: http://connect.microsoft.com.

    Or you can use Windbg Tool to analyze dump file.

    Please see: http://blogs.msdn.com/b/msdnts/archive/2006/11/24/how-to-debug-application-crash-hang-in-production-environment.aspx

     

    I hope you problem will be solved soon.

     

    Best Regards,

     


    Andrew Wu [MSFT]
    MSDN Community Support | Feedback to us
    Get or Request Code Sample from Microsoft
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Thursday, January 20, 2011 11:22 AM
    Moderator