none
.net Framework Failing Install Issues RRS feed

  • Question

  • I have been having a few issues with software that are related to .net framework on my XP Pro SP3 machine. I have read numerous posts and tried dozens of "fixes" with none that work and am close to putting a hammer through my monitor through frustration. It has gotten to the point where I deleted all net framework versions and have started over at least 5 times to no avail.

    I've uninstalled using both Add & Remove programs as well as Microsoft's net framework removal tool, turned off all anti-virus software, tried downloading & installing each version individually as well as through Windows Update feature. Restarting between installs as well. Some versions have installed successfully. These are 1.1, 1.1 SP1, 2.0, 3.0.

    What have failed are 2.0 SP1, 2.0 SP2, 3.5 & 3.5 SP1.

    I understand 3.5 SP1 should be able to be installed as long as 2.0 is installed properly as it is a cumulative patch. Unfortunately, it doesn't. I have read so many posts about what to do my head is swimming.

    I would have thought that uninstalling everything and starting from scratch would have solved all issues.

    What can I do to resolve this problem and why does it have to be so complicated and convoluted?

    Thanks in advance for whatever help you can provide.

    Monday, January 11, 2010 6:20 PM

Answers

  • Hi Ralph,

    Thank you for your post.

    I can understand your worries on your issue. Let's start to resolve it.

    Before the installation, please update your OS and ensure that you install .NET Framework with Administrator Privilege.

    For further troubleshooting, could you please help me to try the following points?

    1. Use Cleanup tool to remove .NET Framework 3.5 >> 3.0 >> 2.0 in order
    2. Download .NET Framework 3.5 Service Pack 1 (Full Package) which will also install .NET 2.0 SP2 and .NET 3.0 SP2
    3. Run the installer to install .NET Framework 3.5 SP1
    4. If any problem occurs during the installation, use Collect tool to collect the log files for further troubleshooting.

    The steps to collect the log:
    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Install .NET Framework 3.5
    - Collect the logs from "%temp%" folder
       Collect tool: http://blogs.msdn.com/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx
    - Send vslogs.cab file to me (v-yicche@microsoft.com)
      Note: Please attach the link of this post in the mail.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Thursday, January 14, 2010 4:16 AM
    Wednesday, January 13, 2010 8:22 AM

All replies

  • Hi Ralph,

    Thank you for your post.

    I can understand your worries on your issue. Let's start to resolve it.

    Before the installation, please update your OS and ensure that you install .NET Framework with Administrator Privilege.

    For further troubleshooting, could you please help me to try the following points?

    1. Use Cleanup tool to remove .NET Framework 3.5 >> 3.0 >> 2.0 in order
    2. Download .NET Framework 3.5 Service Pack 1 (Full Package) which will also install .NET 2.0 SP2 and .NET 3.0 SP2
    3. Run the installer to install .NET Framework 3.5 SP1
    4. If any problem occurs during the installation, use Collect tool to collect the log files for further troubleshooting.

    The steps to collect the log:
    - Try to clean your "%temp%" folder (Start Menu >> Run >> Type "%temp%")
    - Install .NET Framework 3.5
    - Collect the logs from "%temp%" folder
       Collect tool: http://blogs.msdn.com/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx
    - Send vslogs.cab file to me (v-yicche@microsoft.com)
      Note: Please attach the link of this post in the mail.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    • Marked as answer by YiChun Chen Thursday, January 14, 2010 4:16 AM
    Wednesday, January 13, 2010 8:22 AM
  • Hi Yichun,

    I have proceeded to follow your instructions and actually went a step further by removing and reinstalling 1.1 as well, on the remote chance it was corrupt or something about it would prevent proper installation of 3.5 SP1.

    The main difference that I noticed between what I did in the past and your instructions was REMOVING 2.0. I may be mistaken but I thought I read somewhere that 3.5 SP1 should be installed with 2.0 already installed.

    After completing all your steps I did NOT receive any error notices or warnings that the install failed. But, when I started the Collect Tool, I received a "Windows - No Disk" window with the following: "Exception Processing Message - c0000013 Parameters 75b6df7c 4 75b6 bf7c 75b6 bf7c".  I then clicked "Continue" and it proceeded to collect the files.

    I have sent you an email with the vslogs.cab file to you.

    Upon checking "Add and Remove Programs", I now have installed: 1.1, 2.0 SP2, 3.0 SP2, 3.5 SP1

    Even though I did not receive any error or failed messages, I think I did see the word "error" in the collecting process with the Collect Tool. You can tell me if there are any issues and where we go from here.

    Thank you for your help. I really appreciate it. I have temporarily put away my hammer and my monitor is safe, for now! : )

    Ralph
    Wednesday, January 13, 2010 5:11 PM
  • Hi Ralph,

    Thank you for your reply and email. It's my pleasure!

    The main difference that I noticed between what I did in the past and your instructions was REMOVING 2.0. I may be mistaken but I thought I read somewhere that 3.5 SP1 should be installed with 2.0 already installed.

    .NET Framework 3.5 SP1 includes .NET Framework 2.0 SP2 and 3.0 SP2. If we want to keep .NET Framework 3.5 on the machine, .NET Framework 2.0 and 3.0 cannot be removed because they are the prerequisite of .NET Framework 3.5 SP1.
    For more information, see: http://www.danielmoth.com/Blog/2007/06/net-framework-35.html
    That's the reason why I would ask you to remove .NET Framework 3.5 >> 3.0 >> 2.0 in order to start from scratch.

    After completing all your steps I did NOT receive any error notices or warnings that the install failed. But, when I started the Collect Tool, I received a "Windows - No Disk" window with the following: "Exception Processing Message - c0000013 Parameters 75b6df7c 4 75b6 bf7c 75b6 bf7c".  I then clicked "Continue" and it proceeded to collect the files.

    I have sent you an email with the vslogs.cab file to you.

    Upon checking "Add and Remove Programs", I now have installed: 1.1, 2.0 SP2, 3.0 SP2, 3.5 SP1

    I looked into the log files that you posted. I found no error in the log files. This means that .NET Framework 2.0 SP2, 3.0 SP2 and 3.5 SP1 has been installed properly on your machine. It's good news for me. Cheer!

    Hope this helps!

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Welcome to the All-In-One Code Framework! If you have any feedback, please tell us.
    Thursday, January 14, 2010 4:16 AM
  • Hi Yichun,

    Again, thanks for all your help.

    Now that all seems to be okay, Microsoft Automatic Updates downloaded and tried to install "Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86 and FAILED!

    Here is the text from the Update page after the install attempt. What needs to be done now?
     
    Problem: Please check your update history for a description.
    Microsoft Windows XP
    Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86


      Remaining High-Priority Updates
    Your computer might be at risk until you install all high-priority updates. These updates help protect against security threats and performance problems.
    Microsoft Windows XP
    Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows 2000, Windows Server 2003, and Windows XP (KB974417)


    For the first one, I received this error code:
    Installation Failure
    Error Code: 0x80070663

    For the second one, this:
    Installation Failure
    Error Code: 0x663


    Where do I go from here?

    Ralph
    Thursday, January 14, 2010 1:36 PM
  • Maybe try a Mac? Linux? No, seriously, this whole .net framework fiasco is a mess. we have numerous client machines failing updates all over the place for .net framework. Why microsoft cannot fix this is your guess... we are still looking for a clean fix.

    count_interupt

    Friday, March 16, 2012 5:10 PM