Install is taking unusually long time

Question

I'm facing the same issue during VC Runtime installation and SQL on multiple machines.

Action start 23:21:37: InstallFinalize.

:

MSI (s) (14:C8) [23:21:55:573]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=21952719)

MSI (s) (14:24) [23:53:21:054]: RunEngine wait timed out

Installer is no longer responding.

MSI (s) (14:C8) [00:19:13:932]: Note: 1: 2265 2:  3: -2147287035

MSI (s) (14:C8) [00:19:13:932]: User policy value 'DisableRollback' is 0

MSI (s) (14:C8) [00:19:13:932]: Machine policy value 'DisableRollback' is 0

MSI (s) (14:C8) [00:19:13:932]: Note: 1: 2265 2:  3: -2147287035

MSI (s) (14:C8) [00:19:13:948]: Note: 1: 2318 2: 

MSI (s) (14:C8) [00:19:13:948]: No System Restore sequence number for this installation.

MSI (s) (14:C8) [00:19:13:948]: Unlocking Server

MSI (s) (14:C8) [00:19:13:967]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

MSI (s) (14:C8) [00:19:13:967]: Skipping action: SxsUninstallCA (condition is false)

MSI (s) (14:C8) [00:19:13:967]: Skipping action: DDSE_CA_Uninstall_InstallFinalizePost (condition is false)

MSI (s) (14:C8) [00:19:13:967]: Skipping action: DDSE_CA_Uninstall_InstallExecuteSequenceEnds (condition is false)

MSI (s) (14:C8) [00:19:13:967]: Skipping action: DDSE_CA_Uninstall_CleanupDDSEDir (condition is false)

Action ended 0:19:13: InstallFinalize. Return value 1.

Answer 1

Hi Santosh,

The problems seems to be a SQL Server setup error. Since this forum is only about Visual Studio, could you please share the VC++ runtime error info? If it is VC++ runtime error, could you please share your full logs instead of just part of them?

Anyway, since the installer is no longer responding, please try repair your installer service by refer to the following thread:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/is-there-a-common-step-to-repair-windows-installer/136da4c2-0261-e011-8dfc-68b599b31bf5

Best regards,

---

Barry
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Answer 2

Thanks Barry for your suggestion.

This log excerpt is from VC runtime install log, but same error logging is
observed in SQL install too. This issue impacts in general all installer,
so we can move this thread to relevant forum.

We were able to resolve this issue.

The automation VMs where this issue was reported had the Automatic Maintenance Task running in
background every time the VM was reverted.

Due to some issue Windows installer service was getting interrupted and getting
timed-out. I'm not aware of the actual root cause.

Once this task is stopped and disabled the install is completing successfully in
reasonable time.

Note that this task can be stopped and disabled via Action Center OR Task
Scheduler(Local)->Task Scheduler Library->Microsoft->Windows->Task
Scheduler

Idle Maintenance
Regular Maintenance

Regards,

Santosh