An unexpected network error occurred. - 0X8007003B IIS Smooth Streaming

Question

User-942158494 posted

Hi everyone,

I have a server on which I smooth stream. Everything goes normally, users can watch stream without any problems. But I keep getting this error in my event viewer. Couldn't find the reason. Can you help me ?

An unexpected network error occurred. - 0X8007003B

Answer 1

User1065476709 posted

Hi serkan_d,

0X8007003B IIS Smooth Streaming

This error should be caused by your file format error, what is the Event ID in your Event Viewer? Different Event IDs have different reasons. For detailed error information, you can refer to this link: How to Troubleshoot Live Smooth Streaming Issues.

Besides, Here provide the instruction about how to configure smooth streaming: https://docs.microsoft.com/en-us/iis/media/live-smooth-streaming/apple-http-live-streaming-with-iis-media-services#install

Best regards,

Sam

Answer 2

User-942158494 posted

My event id 2002 . 

There is no information about the id I got on this link

Answer 3

User-942158494 posted

Event id = 2002. I have files in formats like .ism .ismv. What exactly should I do when I say file format error?

Answer 4

User1065476709 posted

Hi serkan_d,

Can you show me the complete error message in your event viewer?  and turn off your firewall and try again.

Best regards,

Sam

Answer 5

User-942158494 posted

Event viewer xml :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="IIS Smooth Streaming" />

  <EventID Qualifiers="0">2002</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2020-12-22T15:07:27.000000000Z" />

  <EventRecordID>5807741</EventRecordID>

  <Channel>Application</Channel>

  <Computer>telxweb.com</Computer>

  <Security />

  </System>

- <EventData>

  <Data>\\?\UNC\wff\DLV\Smooth\000313136\000313136_MV_2500.ismv</Data>

  <Data>An unexpected network error occurred. - 0X8007003B</Data>

  </EventData>

  </Event>

Answer 6

User-942158494 posted

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="IIS Smooth Streaming" />

  <EventID Qualifiers="0">2002</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2020-12-22T15:07:27.000000000Z" />

  <EventRecordID>5807741</EventRecordID>

  <Channel>Application</Channel>

  <Computer>telxweb23314.com</Computer>

  <Security />

  </System>

- <EventData>

  <Data>\\?\UNC\wff\DLV\Smooth\000313136\000313136_MV_2500.ismv</Data>

  <Data>An unexpected network error occurred. - 0X8007003B</Data>

  </EventData>

  </Event>

Answer 7

User1065476709 posted

Hi serkan_d,

You can try to turn off your firewall and try it again. If it still does not work, you can only use network monitoring tools to find more detailed error messages.

Best regards,

Sam