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Answers

  • Hi BataBo,

    Welcome to the MSDN forum!

    According to your error message, I suggest you can try to download the offline installer package and use it to re-install VS.

    How did you uninstall visual studio? If VS uninstall is not clean or can’t be uninstalled, you can use “cleanup” to uninstall.

    Please follow the cleanup steps and retry your VS install

    • See if you have this file on your machine: "%programfiles(x86)%\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe"  
    • If so, please launch it from an admin command prompt with a -full param: InstallCleanup.exe  –full  
    • If not, please manually delete the "%programfiles(x86)%\Microsoft Visual Studio\Installer” folder
    • Relaunch the newly downloaded vs_enterprise.exe (or vs_professional.exe or vs_community.exe…)
    • Allow the first step to install the installer
    • Once the installer comes up and you can see workload choices (.net desktop and the like), close it
    • Go launch the same InstallCleanup.exe to clean up old build of VS
    • Then relaunch vs_enterprise.exe and install VS

    Before the installation, we can use --verify to perform verification on the offline cache supplied. It checks if packages files are either missing or invalid. 

    If this issue persists, I need your help to collect the installation log. Please download and run thiscollect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/and share the link in here.

    Best regards,

    Sara


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Wednesday, August 21, 2019 6:22 AM
    Moderator

All replies

  • Hi BataBo,

    Welcome to the MSDN forum!

    According to your error message, I suggest you can try to download the offline installer package and use it to re-install VS.

    How did you uninstall visual studio? If VS uninstall is not clean or can’t be uninstalled, you can use “cleanup” to uninstall.

    Please follow the cleanup steps and retry your VS install

    • See if you have this file on your machine: "%programfiles(x86)%\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe"  
    • If so, please launch it from an admin command prompt with a -full param: InstallCleanup.exe  –full  
    • If not, please manually delete the "%programfiles(x86)%\Microsoft Visual Studio\Installer” folder
    • Relaunch the newly downloaded vs_enterprise.exe (or vs_professional.exe or vs_community.exe…)
    • Allow the first step to install the installer
    • Once the installer comes up and you can see workload choices (.net desktop and the like), close it
    • Go launch the same InstallCleanup.exe to clean up old build of VS
    • Then relaunch vs_enterprise.exe and install VS

    Before the installation, we can use --verify to perform verification on the offline cache supplied. It checks if packages files are either missing or invalid. 

    If this issue persists, I need your help to collect the installation log. Please download and run thiscollect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/and share the link in here.

    Best regards,

    Sara


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Wednesday, August 21, 2019 6:22 AM
    Moderator
  • Hi BataBo,

    Have you successfully install the VS or not? If not, please feel free to let us know and we will help you research it again.

    You can collect and share the latest installation log files, that will help us analysis this issue.

    If you have already solved this issue, we are welcome you share the solution in here, that will help other community members, thanks for your understanding.

    Best regards,

    Sara


    MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com

    Tuesday, August 27, 2019 9:33 AM
    Moderator