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Deleted

Answers

  • Hi,

    Sorry for delay.

    From your log file, I list the main 2 errors.

    1)Product: Microsoft Camera Codec Pack -- This version of the Microsoft Camera Codec Pack is not compatible with Windows 8 or Windows Server 2012. You can get the codec pack through Windows Update on Windows 8. The codec pack is not available for Windows Server 2012.

    2)Product: Microsoft Visual Studio Professional 2013 -- 07/27/14 15:50:19 DDSet_Error: Internal error: 1058.

    The first error is the compatibility between your system and the camera codec pack.

    The second one is the key to solve this issue. The error code 1058, hex 0x422 means ERROR_SERVICE_DISABLED, which translate to The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. It appears some service failed to start the caused the install failure.

    Please follow the steps below to install VS2013 again.

    • Turn off your anti-virus/antispyware software during installation;
    • Install the latest Windows updates from the Windows Update site: http://update.microsoft.com;
    • reinstall VS2013 Prefessional. (please make sure that the installer is ok.)
    • reinstall VS2013 update 2.

    Best regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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    Saturday, August 9, 2014 9:43 AM
    Moderator

All replies

  • Hi,

    I checked the log file and it is not enough to find the cause.

    Please upload the total vslogs.cab file on the onedrive and share us the link here.

    how to get the vslogs.cab file:

    http://blogs.msdn.com/b/heaths/archive/2008/05/09/visual-studio-and-net-log-collection-utility.aspx

    Or try the solution mentioned in the thread.

    Just turned off windows defender and cleaned my temp folder.

    Best regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Wednesday, July 30, 2014 6:32 AM
    Moderator
  • Deleted
    Wednesday, July 30, 2014 12:05 PM
  • Hi,

    Sorry for delay.

    From your log file, I list the main 2 errors.

    1)Product: Microsoft Camera Codec Pack -- This version of the Microsoft Camera Codec Pack is not compatible with Windows 8 or Windows Server 2012. You can get the codec pack through Windows Update on Windows 8. The codec pack is not available for Windows Server 2012.

    2)Product: Microsoft Visual Studio Professional 2013 -- 07/27/14 15:50:19 DDSet_Error: Internal error: 1058.

    The first error is the compatibility between your system and the camera codec pack.

    The second one is the key to solve this issue. The error code 1058, hex 0x422 means ERROR_SERVICE_DISABLED, which translate to The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. It appears some service failed to start the caused the install failure.

    Please follow the steps below to install VS2013 again.

    • Turn off your anti-virus/antispyware software during installation;
    • Install the latest Windows updates from the Windows Update site: http://update.microsoft.com;
    • reinstall VS2013 Prefessional. (please make sure that the installer is ok.)
    • reinstall VS2013 update 2.

    Best regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Saturday, August 9, 2014 9:43 AM
    Moderator
  • Deleted
    Wednesday, August 27, 2014 2:54 PM