I have an alert setup to go off when the work item is flagged as closed, completed, however I when I change the State to Close and the Reason to Cancelled, the alert is still going off. Any ideas how this could be happening? I added
the redundant brackets seeing if that changed anything. I've also checked the SQL database event subscription table to confirm this was the only alert defined that could do this.
I’m trying to reproduce this scenario to check if I can reproduce it.
I suggest you try to delete this alert from
Alerts Explorer, then change the State and Reason in work item, what’s the result? And recreate this same alert in
Alerts Explorer, then change State and Reason in work item again to reproduce this scenario, still receive this alert when the State changed to Close but Reason is not Complete(Cancelled or other)?