Game stuck on certification

Question

Hi,

I am trying to publish my Windows UWP game to the windows store. It has been stuck in the certification stage for the last 9 days. I am unsure who to contact to resolve this issue.

Thanks in advance.

Answer 1

Hi,

I have to say that we could not offer more help via the forum. But you could open a free support ticket here: Contact Us. The team could check the process of your game and give more details about your scenario.

Best regards,

Roy

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Answer 2

Thanks for the information. I opened a ticket.