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error 1603 installing microsoft sql server 2005 setup support files

    Question

  • I'm attempting to install the standard version of SQL server 2005 on XP SP2.  I'm getting the following:

    Errors occurred during the installation:
    Error 1603 installing Microsoft SQL Server 2005 setup support files. 
    Wednesday, February 13, 2008 4:19 AM

All replies

  • Are you installing from dumbs?  Check if this is your case...

    http://support.microsoft.com/kb/916760

     

    Madhu

    Wednesday, February 13, 2008 8:36 AM
    Moderator
  • I am not sure if this KB will help, http://support.microsoft.com/kb/916760
    May be if it nothing works, its better you can completely uninstall using Windows installer Cleanup utility and try the installation once again, http://support.microsoft.com/kb/290301. Refer this link to manually remove Sql Server 2005, http://support.microsoft.com/kb/909967

    - Deepak
    Wednesday, February 13, 2008 8:37 AM
    Moderator
  • I'm not clear on what dumbs are.  I'm installing from two iso images from MSDN download library. I have two CD's as a result.  I read the KB and I don't think this is the problem.  I'm copying an excerpt from the log file. I noticed that it is having an issue insalling support files. Here it is:

    WorkDir=D:
    }} {t:\yukon\sql\setup\sqlcu\dll\scusetupmgr.cpp:365}
    <Func Name='SqlSetupFilesComp::InstallImp'>
    SqlSetupFilesComp WNetGetUniversalName returned 2250
    Loaded DLL:C:\WINDOWS\system32\msi.dll Version:3.1.4000.4039
    Installing from: D:\Setup\SqlSupport.msi
    Loaded DLL:C:\WINDOWS\system32\msi.dll Version:3.1.4000.4039
    Loaded DLL:C:\WINDOWS\system32\msi.dll Version:3.1.4000.4039
    Error 1605 getting product information for packageBig Smile:\Setup\SqlSupport.msi
    Package: D:\Setup\SqlSupport.msi Version installing: 9.00.1399.06
    Removing package to install newer one.
    Loaded DLL:C:\WINDOWS\system32\msi.dll Version:3.1.4000.4039
    Loaded DLL:C:\WINDOWS\system32\msi.dll Version:3.1.4000.4039
    Failed to install support files
    Fatal error during installation.
    Fatal error during installation.: (1603) {t:\yukon\sql\setup\sqlcu\dll\customcomps.cpp:856}
    SCU_SetupMgr:Tongue Tiedvc() caught exception: Fatal error during installation.: (1603) {t:\yukon\sql\setup\sqlcu\dll\customcomps.cpp:856}. SetupMgr: state=ERROR, cancel_state=0, is_done=0, ActionRequired=1, NeedReboot=0, custom_props={AutoStart=true
    DotNetPatch=
    HandleReboots=false
    ModuleDir=D:
    QuietMode=false
    SNACPatch=
    SupportPatch=
    Unattended=false
    WorkDir=D:
    }} {t:\yukon\sql\setup\sqlcu\dll\scusetupmgr.cpp:501}
    ScuProgressDlg:Tongue TiedetupFinished()
    ScuProgressDlg:Big SmileialogProc() installation done... waiting for setup mgr
    <EndFunc Name='UpdateComponents' Return='1603' GetLastError='0'>
    Component update returned a fatal error : 2203
            Error Code: 0x8007089b (2203)
    Windows Error Text: The password parameter is invalid.

      Source File Name: SqlSupport.msi
    Compiler Timestamp: Thu Sep  1 22:23:04 2005
         Function Name: InstallFinalize
    Source Line Number: 1564

    Class not registered.
    Error: Failed to add file :"C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0002_CAPRIDR_.NET Framework 2.0.log" to cab file : "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\SqlSetup0002.cab" Error Code : 2
    Error: Failed to add file :"C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0002_CAPRIDR_.NET Framework 2.0 LangPack.log" to cab file : "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\SqlSetup0002.cab" Error Code : 2
    Error: Failed to add file :"C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0002_CAPRIDR_.NET Framework Upgrade Advisor.log" to cab file : "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\SqlSetup0002.cab" Error Code : 2
    Error: Failed to add file :"C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0002_CAPRIDR_.NET Framework Upgrade Advisor LangPack.log" to cab file : "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\SqlSetup0002.cab" Error Code : 2
    Error: Failed to add file :"C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0002_CAPRIDR_.NET Framework Windows Installer.log" to cab file : "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\SqlSetup0002.cab" Error Code : 2
    Error: Failed to add file :"C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0002_CAPRIDR_.NET Framework Windows Installer LangPack.log" to cab file : "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\SqlSetup0002.cab" Error Code : 2
    Running: UploadDrWatsonLogAction at: 2008/1/12 22:19:36
    Message pump returning: 2203

    Wednesday, February 13, 2008 3:58 PM
  • Ensure that you install from your local hard disk by copying the same folder structures namely Tools and Servers from the CD

     

    - Deepak

    Wednesday, February 13, 2008 5:52 PM
    Moderator
  • Perhaps this is the problem.  I downloaded two iso files from MSDN and used an iso buster to burn the CD's. 

    en_sql_32005_std_x86_cd1.iso and ..cd2.iso

    The directory structure on both CD's do not list a tools and servers directory whatsoever.

    The root Directory structure on CD1 and CD2 are the same and are as follows:

    Directory Report: Current Directory Report
    2/13/2008 1:36:54 PM

    Disk D:
    File system type: CDFS
    Allocation Block Size = 2048 bytes
    0 bytes free

    No filters

    ---------------------------------------
    D:
    20 files, 3 directories
    76 files in all subdirectories, 9 directories in all subdirectories
    5,909,662 bytes
    5,931,008 actual bytes
    428,417,019 bytes including all subdirectories
    428,492,800 actual bytes including all subdirectories

    Directory: Setup
    Size:    342,872,102 bytes
    Size:    342,908,928 actual bytes
    Size including all subdirectories:    344,885,733 bytes
    Size including all subdirectories:    344,936,448 actual bytes
    Create date: 10/15/2005 5:19:35 AM
    Access date: (unknown)
    Modify date: 10/15/2005 5:19:35 AM
    Attributes:   R

    Directory: redist
    Size:              0 bytes
    Size:              0 actual bytes
    Size including all subdirectories:     77,618,264 bytes
    Size including all subdirectories:     77,621,248 actual bytes
    Create date: 10/15/2005 5:19:28 AM
    Access date: (unknown)
    Modify date: 10/15/2005 5:19:28 AM
    Attributes:   R

    Directory: 1033
    Size:          3,360 bytes
    Size:          4,096 actual bytes
    Size including all subdirectories:          3,360 bytes
    Size including all subdirectories:          4,096 actual bytes
    Create date: 10/15/2005 5:19:27 AM
    Access date: (unknown)
    Modify date: 10/15/2005 5:19:27 AM
    Attributes:   R

    setup.exe
    Size:      2,068,184 bytes
    Actual Size:      2,068,480 bytes
    Create date: 10/14/2005 4:51:24 AM
    Access date: (unknown)
    Modify date: 10/14/2005 4:51:24 AM
    Attributes:   R
    VER Language: Language Neutral
    VER Company Name: Microsoft Corporation
    VER Description: SQL Server Setup
    VER Version: 2005.090.1399.00
    VER Internal Name: setup
    VER Legal Copyright: © Microsoft Corp. All rights reserved.
    VER Original Filename: setup.exe
    VER Product Name: Microsoft SQL Server
    VER Product Version: 9.00.1399.06
    VER Comments: NT INTEL X86
    VER Legal Trademarks: Microsoft® is a registered trademark of Microsoft Corporation. Windows(TM) is a trademark of Microsoft Corporation

    DbgHelp.dll
    Size:      1,045,720 bytes
    Actual Size:      1,046,528 bytes
    Create date: 10/14/2005 4:33:10 AM
    Access date: (unknown)
    Modify date: 10/14/2005 4:33:10 AM
    Attributes:   R
    VER Language: English (United States)
    VER Company Name: Microsoft Corporation
    VER Description: Windows Image Helper
    VER Version: 6.5.0003.7 (vbl_core_fbrel(jshay).050527-1915)
    VER Internal Name: DBGHELP.DLL
    VER Legal Copyright: © Microsoft Corporation. All rights reserved.
    VER Original Filename: DBGHELP.DLL
    VER Product Name: Debugging Tools for Windows(R)
    VER Product Version: 6.5.0003.7

    sqlcu.dll
    Size:        670,424 bytes
    Actual Size:        671,744 bytes
    Create date: 10/14/2005 4:51:44 AM
    Access date: (unknown)
    Modify date: 10/14/2005 4:51:44 AM
    Attributes:   R
    VER Language: Language Neutral
    VER Company Name: Microsoft Corporation
    VER Description: SQL Server Component Update
    VER Version: 2005.090.1399.00
    VER Internal Name: sqlcu
    VER Legal Copyright: © Microsoft Corp. All rights reserved.
    VER Original Filename: sqlcu.dll
    VER Product Name: Microsoft SQL Server
    VER Product Version: 9.00.1399.06
    VER Comments: NT INTEL X86
    VER Legal Trademarks: Microsoft® is a registered trademark of Microsoft Corporation. Windows(TM) is a trademark of Microsoft Corporation

    msvcr80.dll
    Size:        626,688 bytes
    Actual Size:        626,688 bytes
    Create date: 10/14/2005 1:26:40 AM
    Access date: (unknown)
    Modify date: 10/14/2005 1:26:40 AM
    Attributes:   R
    VER Language: English (United States)
    VER Company Name: Microsoft Corporation
    VER Description: Microsoft® C Runtime Library
    VER Version: 8.00.50727.42
    VER Internal Name: MSVCR80.DLL
    VER Legal Copyright: © Microsoft Corporation.  All rights reserved.
    VER Original Filename: MSVCR80.DLL
    VER Product Name: Microsoft® Visual Studio® 2005
    VER Product Version: 8.00.50727.42

    msvcp80.dll
    Size:        548,864 bytes
    Actual Size:        548,864 bytes
    Create date: 10/14/2005 1:26:40 AM
    Access date: (unknown)
    Modify date: 10/14/2005 1:26:40 AM
    Attributes:   R
    VER Language: English (United States)
    VER Company Name: Microsoft Corporation
    VER Description: Microsoft® C++ Runtime Library
    VER Version: 8.00.50727.42
    VER Internal Name: MSVCP80.DLL
    VER Legal Copyright: © Microsoft Corporation.  All rights reserved.
    VER Original Filename: MSVCP80.DLL
    VER Product Name: Microsoft® Visual Studio® 2005
    VER Product Version: 8.00.50727.42

    sqlcu.rll
    Size:        201,944 bytes
    Actual Size:        202,752 bytes
    Create date: 10/14/2005 4:48:50 AM
    Access date: (unknown)
    Modify date: 10/14/2005 4:48:50 AM
    Attributes:   R
    VER Language: English (United States)
    VER Company Name: Microsoft Corporation
    VER Description: SQL Server Component Update Resources Library
    VER Version: 2005.090.1399.00
    VER Internal Name: sqlcu
    VER Legal Copyright: © Microsoft Corp. All rights reserved.
    VER Original Filename: sqlcu.rll
    VER Product Name: Microsoft SQL Server
    VER Product Version: 9.00.1399.06
    VER Comments: NT INTEL X86
    VER Legal Trademarks: Microsoft® is a registered trademark of Microsoft Corporation. Windows(TM) is a trademark of Microsoft Corporation

    setup.rll
    Size:        199,896 bytes
    Actual Size:        200,704 bytes
    Create date: 10/14/2005 4:48:49 AM
    Access date: (unknown)
    Modify date: 10/14/2005 4:48:49 AM
    Attributes:   R
    VER Language: English (United States)
    VER Company Name: Microsoft Corporation
    VER Description: SQL Server Setup Resources
    VER Version: 2005.090.1399.00
    VER Internal Name: setup
    VER Legal Copyright: © Microsoft Corp. All rights reserved.
    VER Original Filename: setup.rll
    VER Product Name: Microsoft SQL Server
    VER Product Version: 9.00.1399.06
    VER Comments: NT INTEL X86
    VER Legal Trademarks: Microsoft® is a registered trademark of Microsoft Corporation. Windows(TM) is a trademark of Microsoft Corporation

    ReadmeSQL2005.htm
    Size:        171,418 bytes
    Actual Size:        172,032 bytes
    Create date: 10/8/2005 11:18:38 PM
    Access date: (unknown)
    Modify date: 10/8/2005 11:18:38 PM
    Attributes:   R

    xmlrw.dll
    Size:        167,128 bytes
    Actual Size:        167,936 bytes
    Create date: 10/14/2005 4:53:34 AM
    Access date: (unknown)
    Modify date: 10/14/2005 4:53:34 AM
    Attributes:   R
    VER Language: Language Neutral
    VER Company Name: Microsoft Corporation
    VER Description: Microsoft XML Slim Library
    VER Version: 2.00.3604.0 built by: (_sqlbld)
    VER Internal Name: xmlrw.dll
    VER Legal Copyright: © Microsoft Corporation. All rights reserved.
    VER Original Filename: xmlrw.dll
    VER Product Name: Microsoft XML Core Services
    VER Product Version: 2.00.3604.0

    RequirementsSQL2005.htm
    Size:         63,841 bytes
    Actual Size:         65,536 bytes
    Create date: 9/21/2005 2:09:15 AM
    Access date: (unknown)
    Modify date: 9/21/2005 2:09:15 AM
    Attributes:   R

    license.txt
    Size:         55,850 bytes
    Actual Size:         57,344 bytes
    Create date: 9/14/2005 2:08:06 AM
    Access date: (unknown)
    Modify date: 9/14/2005 2:08:06 AM
    Attributes:   R

    template.ini
    Size:         29,597 bytes
    Actual Size:         30,720 bytes
    Create date: 9/9/2005 2:16:45 AM
    Access date: (unknown)
    Modify date: 9/9/2005 2:16:45 AM
    Attributes:   R

    default.hta
    Size:         15,192 bytes
    Actual Size:         16,384 bytes
    Create date: 8/9/2005 2:13:54 AM
    Access date: (unknown)
    Modify date: 8/9/2005 2:13:54 AM
    Attributes:   R

    sqlspkglist.dll
    Size:         15,064 bytes
    Actual Size:         16,384 bytes
    Create date: 10/14/2005 4:52:36 AM
    Access date: (unknown)
    Modify date: 10/14/2005 4:52:36 AM
    Attributes:   R
    VER Language: Language Neutral
    VER Company Name: Microsoft Corporation
    VER Description: CD Install Package List Helper DLL
    VER Version: 2005.090.1399.00
    VER Internal Name: sqlspkglist
    VER Legal Copyright: © Microsoft Corp. All rights reserved.
    VER Original Filename: sqlspkglist.dll
    VER Product Name: Microsoft SQL Server
    VER Product Version: 9.00.1399.06
    VER Comments: NT INTEL X86
    VER Legal Trademarks: Microsoft® is a registered trademark of Microsoft Corporation. Windows(TM) is a trademark of Microsoft Corporation

    default.htm
    Size:         14,572 bytes
    Actual Size:         16,384 bytes
    Create date: 7/29/2005 2:13:22 AM
    Access date: (unknown)
    Modify date: 7/29/2005 2:13:22 AM
    Attributes:   R

    setup.ico
    Size:          9,062 bytes
    Actual Size:         10,240 bytes
    Create date: 6/13/2005 3:19:39 PM
    Access date: (unknown)
    Modify date: 6/13/2005 3:19:39 PM
    Attributes:   R

    splash.hta
    Size:          4,236 bytes
    Actual Size:          6,144 bytes
    Create date: 8/11/2005 2:11:52 AM
    Access date: (unknown)
    Modify date: 8/11/2005 2:11:52 AM
    Attributes:   R

    autorun.ico
    Size:          1,406 bytes
    Actual Size:          2,048 bytes
    Create date: 6/13/2005 3:19:37 PM
    Access date: (unknown)
    Modify date: 6/13/2005 3:19:37 PM
    Attributes:   R

    Microsoft.VC80.CRT.manifest
    Size:            522 bytes
    Actual Size:          2,048 bytes
    Create date: 9/18/2005 7:33:31 PM
    Access date: (unknown)
    Modify date: 9/18/2005 7:33:31 PM
    Attributes:   R

    autorun.inf
    Size:             54 bytes
    Actual Size:          2,048 bytes
    Create date: 6/13/2005 3:19:40 PM
    Access date: (unknown)
    Modify date: 6/13/2005 3:19:40 PM
    Attributes:   R



    Wednesday, February 13, 2008 7:39 PM
  • Can you check whether the two folders resides under Setup directory??? If the folders doesn't exist then your installation files will be missing and hence you won't be able to install the same.

     

    Sunday, February 17, 2008 12:11 PM
    Moderator
  • I have a similar error trying to install .NET framework 3.5 on Windows Server 2008 64bit (prior to install of SQL Server 2008 CTP)

     

    error log txt shows:

     

    [04/09/08,19:54:21] Microsoft .NET Framework 3.5 (x64) 'package': [2] Error: Installation failed for component Microsoft .NET Framework 3.5 (x64) 'package'. MSI returned error code 1603
    [04/09/08,19:54:26] WapUI: [2] DepCheck indicates Microsoft .NET Framework 3.5 (x64) 'package' is not installed.

     

    anyone have suggestions ?

    Wednesday, April 9, 2008 7:55 PM
  • ps. I was installing from dotNetFx35setup.exe downloaded directly from microsoft.com and run from a local folder under the domain admin account. I had the same message when just running the SQL 2008 CTP install DVD which tried to download and install the .Net Framework.

    Additional info: It's on a just-installed 60 day evaluation  (i.e. currently not activated) which is running under VMware Server v2 (beta) and has roles installed and configured to act as the Primary DNS Server and the Primary Domain Controller for a new forest.

    Wednesday, April 9, 2008 7:59 PM
  • I ran into a similar issue but not on XP SP2. This was on Server 2003 R2 SP2.  The server had .NET Framework 2.0 SP1 installed prior to the SQL Server 2005 install and this seemed to be the cause of my issue. I uninstalled .NET Framework 2.0 SP1 and re-ran SQL 2005 installer and the install went without a hitch.

    Hope this helps others
    • Proposed as answer by ESVcs Thursday, May 27, 2010 9:24 AM
    Friday, August 29, 2008 3:36 PM
  • Worked fine for me too, thanks
    Thursday, May 27, 2010 9:25 AM
  • Thanks!  that worked for me too!
    Friday, June 4, 2010 3:04 PM