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Sorry, we can't seem to connect to the SharePoint Store. Try again in a bit. RRS feed

  • Question

  • hello

    I'm having trouble connecting to SP store,

    I'm sure that I've done the configuration correctly, I used this https://technet.microsoft.com/en-us/library/fp161236(v=office.15).aspx for configuration

    ULS shows the following:

    03/19/2015 10:41:04.76	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	App Marketplace	ahnhh	Medium	Sending Request to Office.com with the following URL:http://office.microsoft.com/en-in/store/config15	e435f49c-983e-707d-00de-3bb087aaf7dc
    03/19/2015 10:41:04.83	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	App Marketplace	aep7f	Unexpected	Request to office.com with the following URL:http://office.microsoft.com/en-in/store/config15 caused an exception. System.Net.WebException: The remote server returned an error: (404) Not Found.     at System.Net.HttpWebRequest.GetResponse()     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.SendWebRequest(String url, Boolean autoRedirect, String userIP, String postBody, String contentType, Encoding encoding, String jobRunIdLogPrefix)	e435f49c-983e-707d-00de-3bb087aaf7dc
    03/19/2015 10:41:04.83	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	App Marketplace	agdhz	Unexpected	Response from office.com was null or its HTTP status code was not 'OK'. Actual status code: 'InternalServerError'	e435f49c-983e-707d-00de-3bb087aaf7dc
    03/19/2015 10:41:04.83	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	General	ajlz0	High	Getting Error Message for Exception Microsoft.SharePoint.SPException: Sorry, we can't seem to connect to the SharePoint Store. Try again in a bit.     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetConfigProperties(Dictionary`2& configProperties)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeServiceUrls.Init()     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeServiceUrls.GetUrlFromProperty(String key)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.MakeRequestMarkets(String userIp)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetMarkets(String userDefaultBillingMarket, String userDefaultContentMarket, String userIP, List`1& markets, Boolean& validDefault)     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.GetOfficeMarkets(HttpRequest request, List`1& markets, Boolean& validDefaults)     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TaskGetOfficeMarkets()     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TryRunTask(TryGetOutput taskMethod)	e435f49c-983e-707d-00de-3bb087aaf7dc
    03/19/2015 10:41:04.83	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	App Marketplace	aep7g	High	An exception was thrown while running task 'GetOfficeMarkets'. Microsoft.SharePoint.SPException: Sorry, we can't seem to connect to the SharePoint Store. Try again in a bit.     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetConfigProperties(Dictionary`2& configProperties)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeServiceUrls.Init()     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeServiceUrls.GetUrlFromProperty(String key)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.MakeRequestMarkets(String userIp)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetMarkets(String userDefaultBillingMarket, String userDefaultContentMarket, String userIP, List`1& markets, Boolean& validDefault)     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.GetOfficeMarkets(HttpRequest request, List`1& markets, Boolean& validDefaults)     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TaskGetOfficeMarkets()     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TryRunTask(TryGetOutput taskMethod)	e435f49c-983e-707d-00de-3bb087aaf7dcO

    I reviewed a lot of posts but none of them fixed my issue

    my network admin gave the SP server full internet access

    when I try to open http://office.microsoft.com/en-in/store/config15 from the ULS I get

    Sorry, the page you're looking for can't be found.

    You may have clicked an old link or the page may have moved.

    when I try to open http://officeclient.microsoft.com/ from the TechNet guide

    I get error 404 page not found

    but I can open this https://office.microsoft.com/config15

    I tried setting (Set-SPAppStoreConfiguration) to all the above links then IIS reset each time .. still same problem

    I tried deactivating-activating (Apps that require accessible internet facing endpoints) from CA and then IIS reset .. same problem

    it is not my first time configuring app store

    I configured it 2 months ago on a different server and its running fine, I didn't face any problems

    ideas ?


    Thursday, March 19, 2015 9:55 AM

Answers

  • I fixed this issue

    in the TechNet guide I mention before https://technet.microsoft.com/en-us/library/fp161236(v=office.15).aspx

    To configure Internet-facing endpoints for apps run this script

    Set-SPAppStoreConfiguration -Url http://officeclient.microsoft.com -Enable $true 

    but I still had the same problem, after reviewing the ULS many times, the url must be like this

    Set-SPAppStoreConfiguration -url "https://office.microsoft.com" -Enable $true

    now the app store works properly and i'm able to download and use apps

    Sunday, March 22, 2015 8:16 AM

All replies

  • I fixed this issue

    in the TechNet guide I mention before https://technet.microsoft.com/en-us/library/fp161236(v=office.15).aspx

    To configure Internet-facing endpoints for apps run this script

    Set-SPAppStoreConfiguration -Url http://officeclient.microsoft.com -Enable $true 

    but I still had the same problem, after reviewing the ULS many times, the url must be like this

    Set-SPAppStoreConfiguration -url "https://office.microsoft.com" -Enable $true

    now the app store works properly and i'm able to download and use apps

    Sunday, March 22, 2015 8:16 AM
  • Hi,

    Thank you for your sharing! It will be beneficial to others in this forum who meet the same issue in the future.

    Thanks,

    Wendy


    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, March 23, 2015 9:36 AM
    Moderator