Sorry, we can't seem to connect to the SharePoint Store. Try again in a bit.

Question

hello

I'm having trouble connecting to SP store,

I'm sure that I've done the configuration correctly, I used this https://technet.microsoft.com/en-us/library/fp161236(v=office.15).aspx for configuration

ULS shows the following:

03/19/2015 10:41:04.76	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	App Marketplace	ahnhh	Medium	Sending Request to Office.com with the following URL:http://office.microsoft.com/en-in/store/config15	e435f49c-983e-707d-00de-3bb087aaf7dc
03/19/2015 10:41:04.83	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	App Marketplace	aep7f	Unexpected	Request to office.com with the following URL:http://office.microsoft.com/en-in/store/config15 caused an exception. System.Net.WebException: The remote server returned an error: (404) Not Found.     at System.Net.HttpWebRequest.GetResponse()     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.SendWebRequest(String url, Boolean autoRedirect, String userIP, String postBody, String contentType, Encoding encoding, String jobRunIdLogPrefix)	e435f49c-983e-707d-00de-3bb087aaf7dc
03/19/2015 10:41:04.83	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	App Marketplace	agdhz	Unexpected	Response from office.com was null or its HTTP status code was not 'OK'. Actual status code: 'InternalServerError'	e435f49c-983e-707d-00de-3bb087aaf7dc
03/19/2015 10:41:04.83	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	General	ajlz0	High	Getting Error Message for Exception Microsoft.SharePoint.SPException: Sorry, we can't seem to connect to the SharePoint Store. Try again in a bit.     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetConfigProperties(Dictionary`2& configProperties)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeServiceUrls.Init()     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeServiceUrls.GetUrlFromProperty(String key)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.MakeRequestMarkets(String userIp)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetMarkets(String userDefaultBillingMarket, String userDefaultContentMarket, String userIP, List`1& markets, Boolean& validDefault)     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.GetOfficeMarkets(HttpRequest request, List`1& markets, Boolean& validDefaults)     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TaskGetOfficeMarkets()     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TryRunTask(TryGetOutput taskMethod)	e435f49c-983e-707d-00de-3bb087aaf7dc
03/19/2015 10:41:04.83	w3wp.exe (0x1E28)	0x1F9C	SharePoint Foundation	App Marketplace	aep7g	High	An exception was thrown while running task 'GetOfficeMarkets'. Microsoft.SharePoint.SPException: Sorry, we can't seem to connect to the SharePoint Store. Try again in a bit.     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetConfigProperties(Dictionary`2& configProperties)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeServiceUrls.Init()     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeServiceUrls.GetUrlFromProperty(String key)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.MakeRequestMarkets(String userIp)     at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetMarkets(String userDefaultBillingMarket, String userDefaultContentMarket, String userIP, List`1& markets, Boolean& validDefault)     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.GetOfficeMarkets(HttpRequest request, List`1& markets, Boolean& validDefaults)     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TaskGetOfficeMarkets()     at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TryRunTask(TryGetOutput taskMethod)	e435f49c-983e-707d-00de-3bb087aaf7dcO

I reviewed a lot of posts but none of them fixed my issue

my network admin gave the SP server full internet access

when I try to open http://office.microsoft.com/en-in/store/config15 from the ULS I get

Sorry, the page you're looking for can't be found.

You may have clicked an old link or the page may have moved.

when I try to open http://officeclient.microsoft.com/ from the TechNet guide

I get error 404 page not found

but I can open this https://office.microsoft.com/config15

I tried setting (Set-SPAppStoreConfiguration) to all the above links then IIS reset each time .. still same problem

I tried deactivating-activating (Apps that require accessible internet facing endpoints) from CA and then IIS reset .. same problem

it is not my first time configuring app store

I configured it 2 months ago on a different server and its running fine, I didn't face any problems

ideas ?

Answer 1

I fixed this issue

in the TechNet guide I mention before https://technet.microsoft.com/en-us/library/fp161236(v=office.15).aspx

To configure Internet-facing endpoints for apps run this script

Set-SPAppStoreConfiguration -Url http://officeclient.microsoft.com -Enable $true 

but I still had the same problem, after reviewing the ULS many times, the url must be like this

Set-SPAppStoreConfiguration -url "https://office.microsoft.com" -Enable $true

now the app store works properly and i'm able to download and use apps

Answer 2

Hi,

Thank you for your sharing! It will be beneficial to others in this forum who meet the same issue in the future.

Thanks,

Wendy

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