Reporting Services running locally but not on the network

Question

We had a Active Directory fail. We have since fix this but reporting services url doesn't work across our the new work. 

If i browser on the local PC http://127.0.0.1:8081/ReportServer/Pages/ reporting services work fine. 

If try an accessing reporting services from another PC using the server name or IP i can't get to work.

http://serverdata02:8081/ReportServer/Pages/ or http://192.168.1.192:8081/ReportServer/Pages/

Here is the warning i am getting in event viewer.

Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 16/09/2019 13:31:08 
Event time (UTC): 16/09/2019 12:31:08 
Event ID: 86f5f1db2386445a9475ddf8d520280b 
Event sequence: 2 
Event occurrence: 1 
Event detail code: 0 
 
Application information: 
    Application domain: ReportServer_MSSQLSERVER_0-2-132131106454001924 
    Trust level: RosettaSrv 
    Application Virtual Path: /ReportServer 
    Application Path: C:\Program Files\Microsoft SQL Server\MSRS10.MSSQLSERVER\Reporting Services\ReportServer\ 
    Machine name: serverdata02
 
Process information: 
    Process ID: 1748 
    Process name: ReportingServicesService.exe 
    Account name: NT AUTHORITY\NETWORK SERVICE 
 
Exception information: 
    Exception type: COMException 
    Exception message: This network connection does not exist. (Exception from HRESULT: 0x800708CA) 
 
Request information: 
    Request URL: http://serverdata02:8081/ReportServer/Pages/ 
    Request path: /ReportServer/Pages/ 
    User host address: fe80::d44b:d824:db5f:84311 
    User:  
    Is authenticated: False 
    Authentication Type:  
    Thread account name: NT AUTHORITY\NETWORK SERVICE 
 
Thread information: 
    Thread ID: 24 
    Thread account name: NT AUTHORITY\NETWORK SERVICE 
    Is impersonating: False 
    Stack trace:    at Microsoft.ReportingServices.HostingInterfaces.IRsHttpPipeline.GetAuthType()
   at ReportingServicesHttpRuntime.RsWorkerRequest.GetUserToken()
 
 
Custom event details: 

Answer 1

Hi Rich,

What kind of error are you getting from the website?

Also ,  you could find the rs log, we could also use the information in the rs log.

So far it looks like an authentication issue. Not sure what you have changed of AD, we need to make sure those user group have permission to view the report website.

We could take a look at the error log to see what's more info we could dig out.

Regard,

Lukas

---

MSDN Community Support Please remember to click Mark as Answer; the responses that resolved your issue, and to click Unmark as Answer if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail].

Answer 2

Hi Lukas I am just getting a 404 page. I’m not getting any errors in the error logs. Lukas do you offer paid support? We paid Microsoft to solve it but their engineer said after 4 hours someone else was going to call last Friday & so far no one has called back. Just need some one to sort this for me.

Answer 3

Hi Rich,

404 means the user can't find the page. In your case I think properly those machine are not in same domain due to the AD changes that done previously. 

Also you could try to ping this address 192.168.1.192 see if it could be connected.

Also check the 8081 port in your RS server to see if it is the right port and not blocked.

Regards,

Lukas

---

MSDN Community Support Please remember to click Mark as Answer; the responses that resolved your issue, and to click Unmark as Answer if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail].