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Can't play Iflix on both IE and Firefox

    Question

  • Today I wasn't able to play videos from Iflix on both IE and Firefox. On IE, it was all black and blank after a "box" message asking to download Silverlight which latest version I already have appeared and disappeared. On Firefox, the "box" just hanged there all the while when usually it will disappear and the video will starting loading but not today, now. I saw a message from Firefox saying that their browser no longer supports such add-on like Silverlight, etc. except Adobe. please clarify and solve this issue! Thanks.
    Friday, April 21, 2017 4:35 PM

All replies


  • Hi KingAgong,

    >> I saw a message from Firefox saying that their browser no longer supports such add-on like Silverlight, etc. except Adobe

    As far as I know, the Firefox 42.0.x-52.0.x will support Silverlight to 12/31/2016.

    Silverlight : System Requirements:
    https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

    >>Can't play Iflix on both IE and Firefox

    May you can try to fix your silverlight.

    How to clean a corrupted Silverlight installation and then reinstall Silverlight:
    https://support.microsoft.com/en-us/kb/2608523


    Best Regards,

    Yohann Lu


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    Monday, April 24, 2017 7:01 AM