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Silverlight Out-Of-Browser launcher has stopped working error RRS feed

  • Question

  • Hello all,

    I am using a web based application that uses Silverlight as its front end.  On my Windows 10 PC, I get the "Silverlight Out-Of-Browser launcher has stopped working" error at different points when I am using the application.  It can happen immediately, or I can work for a half a day before I get the message.  I have read the Tech Wiki and tried the tasks that apply to my situation with no luck.  I can say that the test page passed so in theory, Silverlight is working on my PC.  I have also tried uninstalling / reinstalling (as administrator and not) using both the manual way and the 'fix it for me' in this article:  https://support.microsoft.com/en-us/help/2608523/how-to-clean-a-corrupted-silverlight-installation-and-then-reinstall-s.

    I feel that I have tried everything and cannot figure this out.  I do have the same SL application working on a different Windows 10 PC (with the same Windows version/build as well as a Windows 7 Professional PC).  Here is my PC configuration:

    PC:  Processor Intel i7-3960X 3.3 Ghz, ASUS Rampage IV Gene motherboard - 64-bit architecture, 32gb RAM, 2 ea. 512gb Samsung solid state hard drives.  OS and all programs are installed on C:\

    Windows 10 Pro, Version 1703, OS build 15063.413

    Browser:  IE 11.413.15063.0 | Update Version 11.0.43 (KB4021558)

    The error message display in a message box - here is the text:

    "Microsoft Silverlight Out-Of-Browser Launcher has stopped working.

    A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

    Buttons shown are Debug or Close Program.

    It creates a report.wer file in this directory - C:\ProgramData\Microsoft\Windows\WER\ReportArchive.  Here is the text from the last report created:

    Version=1
    EventType=BEX
    EventTime=131432260694598033
    ReportType=2
    Consent=1
    UploadTime=131432260701698372
    ReportStatus=268435456
    ReportIdentifier=9641e4ce-96d8-447a-8272-a33a41b3a362
    IntegratorReportIdentifier=b6a5338e-5cb2-4357-ae08-31f7847b32e0
    Wow64Host=34404
    Wow64Guest=332
    NsAppName=sllauncher.exe
    AppSessionGuid=0000149c-0001-0037-ad1f-6acbf1f0d201
    TargetAppId=W:0006849d7ca405c77744869743e8bb96c30300000904!000017ed85246d556b17a87e920148152325a13b5d60!sllauncher.exe
    TargetAppVer=2017//05//04:05:16:26!6af6f!sllauncher.exe
    BootId=4294967295
    ServiceSplit=3539031
    TargetAsId=3698
    Response.BucketId=1d0e6008b3aaf9407fb56ad7e9a73990
    Response.BucketTable=5
    Response.LegacyBucketId=116398390839
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=sllauncher.exe
    Sig[1].Name=Application Version
    Sig[1].Value=5.1.50907.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=590ab92a
    Sig[3].Name=Fault Module Name
    Sig[3].Value=agcore.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=5.1.50907.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=590ab9d9
    Sig[6].Name=Exception Offset
    Sig[6].Value=0017ed2b
    Sig[7].Name=Exception Code
    Sig[7].Value=c0000005
    Sig[8].Name=Exception Data
    Sig[8].Value=00000008
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.15063.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=2beb
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=ff01
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=ff013431b2f4a453b29f35e2462cacef
    UI[2]=C:\Program Files (x86)\Microsoft Silverlight\sllauncher.exe
    UI[3]=Microsoft Silverlight Out-of-Browser Launcher has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\Microsoft Silverlight\sllauncher.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll
    LoadedModule[5]=C:\Windows\AppPatch\AcLayers.DLL
    LoadedModule[6]=C:\Windows\System32\msvcrt.dll
    LoadedModule[7]=C:\Windows\System32\USER32.dll
    LoadedModule[8]=C:\Windows\System32\win32u.dll
    LoadedModule[9]=C:\Windows\System32\GDI32.dll
    LoadedModule[10]=C:\Windows\System32\gdi32full.dll
    LoadedModule[11]=C:\Windows\System32\msvcp_win.dll
    LoadedModule[12]=C:\Windows\System32\ucrtbase.dll
    LoadedModule[13]=C:\Windows\System32\SHELL32.dll
    LoadedModule[14]=C:\Windows\System32\cfgmgr32.dll
    LoadedModule[15]=C:\Windows\System32\shcore.dll
    LoadedModule[16]=C:\Windows\System32\RPCRT4.dll
    LoadedModule[17]=C:\Windows\System32\SspiCli.dll
    LoadedModule[18]=C:\Windows\System32\CRYPTBASE.dll
    LoadedModule[19]=C:\Windows\System32\bcryptPrimitives.dll
    LoadedModule[20]=C:\Windows\System32\sechost.dll
    LoadedModule[21]=C:\Windows\System32\combase.dll
    LoadedModule[22]=C:\Windows\System32\windows.storage.dll
    LoadedModule[23]=C:\Windows\System32\advapi32.dll
    LoadedModule[24]=C:\Windows\System32\shlwapi.dll
    LoadedModule[25]=C:\Windows\System32\kernel.appcore.dll
    LoadedModule[26]=C:\Windows\System32\powrprof.dll
    LoadedModule[27]=C:\Windows\System32\profapi.dll
    LoadedModule[28]=C:\Windows\System32\OLEAUT32.dll
    LoadedModule[29]=C:\Windows\System32\SETUPAPI.dll
    LoadedModule[30]=C:\Windows\SYSTEM32\MPR.dll
    LoadedModule[31]=C:\Windows\SYSTEM32\WINSPOOL.DRV
    LoadedModule[32]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[33]=C:\Windows\SYSTEM32\sfc.dll
    LoadedModule[34]=C:\Windows\SYSTEM32\sfc_os.DLL
    LoadedModule[35]=C:\Windows\System32\IMM32.DLL
    LoadedModule[36]=C:\Windows\System32\ole32.dll
    LoadedModule[37]=C:\Windows\System32\COMDLG32.dll
    LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.15063.413_none_55bc94a37c2a2854\COMCTL32.dll
    LoadedModule[39]=C:\Windows\SYSTEM32\oledlg.dll
    LoadedModule[40]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[41]=C:\Windows\system32\uxtheme.dll
    LoadedModule[42]=C:\Windows\SYSTEM32\urlmon.dll
    LoadedModule[43]=C:\Windows\SYSTEM32\iertutil.dll
    LoadedModule[44]=C:\Windows\System32\MSCTF.dll
    LoadedModule[45]=C:\Windows\system32\dwmapi.dll
    LoadedModule[46]=C:\Windows\System32\clbcatq.dll
    LoadedModule[47]=C:\Windows\System32\ieframe.dll
    LoadedModule[48]=C:\Windows\System32\NETAPI32.dll
    LoadedModule[49]=C:\Windows\System32\DSREG.DLL
    LoadedModule[50]=C:\Windows\System32\msvcp110_win.dll
    LoadedModule[51]=C:\Windows\SYSTEM32\cryptsp.dll
    LoadedModule[52]=C:\Windows\System32\NETUTILS.DLL
    LoadedModule[53]=C:\Windows\System32\WKSCLI.DLL
    LoadedModule[54]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.0_none_583b8639f462029f\comctl32.dll
    LoadedModule[55]=C:\Windows\system32\dataexchange.dll
    LoadedModule[56]=C:\Windows\system32\d3d11.dll
    LoadedModule[57]=C:\Windows\system32\dcomp.dll
    LoadedModule[58]=C:\Windows\system32\dxgi.dll
    LoadedModule[59]=C:\Windows\system32\twinapi.appcore.dll
    LoadedModule[60]=C:\Windows\SYSTEM32\sxs.dll
    LoadedModule[61]=C:\Windows\system32\propsys.dll
    LoadedModule[62]=C:\Windows\SYSTEM32\msIso.dll
    LoadedModule[63]=C:\Windows\System32\mshtml.dll
    LoadedModule[64]=C:\Windows\System32\srpapi.dll
    LoadedModule[65]=C:\Windows\System32\CRYPT32.dll
    LoadedModule[66]=C:\Windows\System32\MSASN1.dll
    LoadedModule[67]=C:\Windows\SYSTEM32\WLDP.DLL
    LoadedModule[68]=C:\Windows\System32\WINTRUST.dll
    LoadedModule[69]=C:\Windows\System32\ieapfltr.dll
    LoadedModule[70]=C:\Windows\system32\IconCodecService.dll
    LoadedModule[71]=C:\Windows\SYSTEM32\WindowsCodecs.dll
    LoadedModule[72]=C:\Windows\System32\jscript9.dll
    LoadedModule[73]=C:\Windows\SYSTEM32\WININET.dll
    LoadedModule[74]=C:\Windows\system32\msimtf.dll
    LoadedModule[75]=C:\Windows\System32\msls31.dll
    LoadedModule[76]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\npctrl.dll
    LoadedModule[77]=C:\Windows\System32\PSAPI.DLL
    LoadedModule[78]=C:\Windows\System32\WS2_32.dll
    LoadedModule[79]=C:\Windows\SYSTEM32\WINMM.dll
    LoadedModule[80]=C:\Windows\SYSTEM32\MSIMG32.dll
    LoadedModule[81]=C:\Windows\SYSTEM32\winmmbase.dll
    LoadedModule[82]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\agcore.dll
    LoadedModule[83]=C:\Windows\SYSTEM32\SAMCLI.DLL
    LoadedModule[84]=C:\Windows\SYSTEM32\Secur32.dll
    LoadedModule[85]=C:\Windows\SYSTEM32\MLANG.dll
    LoadedModule[86]=C:\Windows\SYSTEM32\d3d9.dll
    LoadedModule[87]=C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumd.dll
    LoadedModule[88]=C:\Windows\System32\imagehlp.dll
    LoadedModule[89]=C:\Windows\system32\rsaenh.dll
    LoadedModule[90]=C:\Windows\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvd3dum.dll
    LoadedModule[91]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll
    LoadedModule[92]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
    LoadedModule[93]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[94]=C:\Windows\SYSTEM32\winhttp.dll
    LoadedModule[95]=C:\Windows\system32\mswsock.dll
    LoadedModule[96]=C:\Windows\System32\NSI.dll
    LoadedModule[97]=C:\Windows\SYSTEM32\WINNSI.DLL
    LoadedModule[98]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\coreclr.dll
    LoadedModule[99]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\mscorrc.dll
    LoadedModule[100]=C:\Windows\System32\d2d1.dll
    LoadedModule[101]=C:\Windows\System32\DWrite.dll
    LoadedModule[102]=C:\Windows\SYSTEM32\d3d10warp.dll
    LoadedModule[103]=C:\Windows\SYSTEM32\OLEACC.DLL
    LoadedModule[104]=C:\Windows\SYSTEM32\UIAutomationCore.DLL
    LoadedModule[105]=C:\Windows\SYSTEM32\DNSAPI.dll
    LoadedModule[106]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[107]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[108]=C:\Windows\System32\schannel.dll
    LoadedModule[109]=C:\Windows\SYSTEM32\mskeyprotect.dll
    LoadedModule[110]=C:\Windows\SYSTEM32\ncrypt.dll
    LoadedModule[111]=C:\Windows\SYSTEM32\NTASN1.dll
    LoadedModule[112]=C:\Windows\System32\DPAPI.DLL
    LoadedModule[113]=C:\Windows\System32\cryptnet.dll
    LoadedModule[114]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[115]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[116]=C:\Windows\SYSTEM32\webio.dll
    LoadedModule[117]=C:\Windows\system32\ncryptsslp.dll
    LoadedModule[118]=C:\Windows\System32\TextInputFramework.dll
    LoadedModule[119]=C:\Windows\System32\CoreUIComponents.dll
    LoadedModule[120]=C:\Windows\System32\CoreMessaging.dll
    LoadedModule[121]=C:\Windows\SYSTEM32\ntmarta.dll
    LoadedModule[122]=C:\Windows\SYSTEM32\wintypes.dll
    LoadedModule[123]=C:\Windows\SYSTEM32\usermgrcli.dll
    LoadedModule[124]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\npctrlUI.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=BEX
    AppName=Microsoft Silverlight Out-of-Browser Launcher
    AppPath=C:\Program Files (x86)\Microsoft Silverlight\sllauncher.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=8CC6709BBDD1E8D5B33D343091EA0AA1
    MetadataHash=-1433022053

    -----------------------------------------------

    If anyone has suggestions, I would be forever grateful.  Thanks in advance!

    -Leslie


    • Edited by LAinscough Thursday, June 29, 2017 5:00 PM
    Thursday, June 29, 2017 4:55 PM

All replies


  • Hi LAinscough,

    Do you refer the following article about Out-of-Browser Support. It introduces the necessary options to ensure proper configuration.

    Out-of-Browser Support:
    https://msdn.microsoft.com/en-us/library/dd550721%28v=vs.95%29.aspx?f=255&MSPPError=-2147217396

    I hope it will help you.

    Best Regards,

    Yohann Lu


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Friday, June 30, 2017 8:47 AM
  • Hi Yohann,

    I am the end user of this application, not a developer.  I have the same application working on a different Windows 10 PC that has the same version of Windows, IE, and Silverlight.  I also have the application working on a Windows 7 machine.  It seems to be something related to my current PC, but I cannot find the issue.

    Thanks, Leslie.

    Thursday, July 6, 2017 9:46 PM
  • Hi LAinscough,

    From your further description, I agree with your opinion. You can try to compare what other computers on the configuration is not the same and whether some software has caused the program to crash.

    I think the most appropriate way is to contact your program provider, according to your current computer environment to solve.


    Best Regards,

    Yohann Lu


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Friday, July 7, 2017 6:04 AM