Silverlight plugin not working


  • This has probably been answered a million times, but I can't find it anywhere so a little help would be appreciated.

    The Silverlight plugin says it is installed in both IE8 and Chrome5 but it doesn't work on any page. The Silverlight portions do nothing and the "Check online for solution/close program" box pops up... it can't find a solution as usual and then IE8 closes the tab and Chrome5 puts up the plugin crash bar and switches to the dead plugin image where the Silverlight is supposed to be (unless there is a replacement, like on the Silverlight site it says "Loading Silverlight Experience" instead of the dead plugin image)


    I've tried uninstalling and reinstalling and no luck. I'm on Win7 64bit. Any help would be much appreciated.

    Tuesday, August 03, 2010 11:06 AM

All replies

  • If you have been able to install and reinstall it sucessfully my guess is one of the internet explorers settings is causing the crash.  Try on the advanced tab of the internet options pressing the reset button.  Once you restart the browser hopefully it will work properly 

    Tuesday, August 03, 2010 12:06 PM
  • Thanks for the idea, but resetting IE didn't work. The plugin still crashed.

    I also tried it in fresh installs of Firefox and Opera just for kicks and they both said Silverlight installed successfully, but both said the plugin crashed when trying to view a page using Silverlight, just like IE and Chrome.

    Also tried it out on my Mac Book Pro and it works fine on the mac side in Safari and Chrome and also works fine on the Win XP side in IE8 and Chrome

    Tuesday, August 03, 2010 5:48 PM
  • Hi,

    Is your browser a 32-bit browser or 64-bit browser? Silverlight doesn't support 64-bit browser. 

    Wednesday, August 04, 2010 10:15 PM
  • 1. I've been installing, and uninstalling Silverlight ever since I upgraded to windows 7 several months ago.  It seems my computer works fine without silverlight, however the msft update insists I need "Silverlight"  When it is installed on my computer, I can not use the Internet Explorer!

    I've been trying to find out the fix for this, but so far have not found it.

    It seems many people on these forums also have similar problems, has anyone found out how to fix it??? 


    2.  I noticed from the beginning that supposedly "Silverlight" does not work on "64 bit"

         Then why does Msft update keep insisting on installing it on my computer??

    Thursday, August 05, 2010 7:17 AM
  • Hi Frank,

    I'm using the 32bit version of IE, in the 64bit version it says it's not supported on the check page whereas it says it is installed correctly on the 32bit... and every other browser (also 32bit) and seeing as it works on my laptop with the exact same browsers (versions and settings) I'm thinking Silverlight just doesn't like my desktop with Win7 64bit

    Thursday, August 05, 2010 10:43 AM
  • I am having the same issue. I downloaded Silverlight to play Netflix and no matter what browser or version I use, the Silverlight plugin crashes.

    I am running Windows 7 64bit and have tried both 32 and 64 bit versions of IE8, Chrome and Firefox. It has never worked since I got it and have updated video drivers, Silverlight to most recent version and most recent version of browsers.

    Sunday, December 19, 2010 10:54 PM
  • I'm having the same issue. I am running Win 7 64-bit with the latest version of Chrome (I don't know whether Chrome is 64 or 32). I've been using Netflix via Silverlight plug-in successfully for well over two months now, yet suddenly the plug-in is crashing every time I try without fail. I ran chkdsk on my system, and it actually fixed some bad clusters relating to Silverlight. But all that did was make it load 33% of my video before crashing the plug-in, whereas before it would crash upon loading the page.

    Also, I was able to run Netflix via Silverlight successfully with an older, 32-bit Vista Laptop.

    I am at a loss!

    Monday, December 20, 2010 2:34 AM
  • I'm having the same problem too! I use win7 64 bit, and I have the latest version of chrome and firefox, and the IE9 beta. starting today I have been unable to view any videos or use pandora. when I try to use netflix (on chrome) it loads and buffers, but before it starts playing the browser crashes and I get the notification that the silverlight plugin has crashed. I have been having trouble with you tube and pandora as well, however, on these sites I get a notification that a shockwave flash plugin has crashed. To me it seems like the problem must be connected since both of these problems started today. I am worried that I can't use these sites, and frustrated! Please help!

    Wednesday, December 29, 2010 1:13 AM
  • silverlight crashes specially when i go to check my hotmail, it, just crashes with Silverlight error and i send so many reports, i see that no body in support is answering, we all need a solution.

    Wednesday, February 09, 2011 2:17 AM
  • same issue here....does microsoft knows this issue or what?...i works fine in Windows XP   but not in Win 7

    Monday, April 04, 2011 5:40 AM
  • sadly i was wrong again....i does work perfect on Firefox....sorry for my earlier appologies

    Monday, April 04, 2011 5:59 AM
  • I was having trouble with Fidelity's web site, which requires Silverlight (on a Dell Studio XPS quad core running Win7). We traced the problem down to the 64-bit version of IE8 (32-bit IE8 and Firefox work fine).

    Question: why can't M$ make it's own browser work with it's OWN sw? And, is this related to why M$ stock price hasn't moved one iota in 10 years?

    Friday, May 27, 2011 3:24 PM
  • I have noticed that the silverlight plugin worked great in my hotmail - whether I used Firefox or IE - it started crashing when

    Hotmail updated their site a month ago.  It was that exact time that I've experienced failures almost every time I have to reply to an email or want to attach photos or .pdf's.  My OS is Windows 7 32 bit.  It's frustrating and I don't have time for it.

    What's going on?

    Sunday, January 22, 2012 9:57 PM
  • Remove the silverlight sdk and silverlight runtime and install

    Monday, January 23, 2012 5:30 AM
  • glad some one else is having the crash problem with hotmail . Any chance of a solution sooner rather than later ?

    Tuesday, January 24, 2012 8:02 AM
  • Silverlight USED to work for me on Hotmail but no longer. I use IE 8 and all my "updates" are in order and current.

    I have nothing has changed since Silverlight failed and when it worked. I have run programs to check for registry errors and see if that helps (advanced system care program). It does not fix the problem

    It was handy when it worked but now it is a pain now that it does not. The automatic option of uploading pictures to my album does not function now and viewing pictures sent as a scrolling gallery also has vanished. I'm considering dropping hotmail and using something else instead if i can't fix this problem. That TOO is a pain, but a change to a mailer that works is temporary and dealing with a mailer that doesn't is a pain.

    Wednesday, February 01, 2012 11:27 AM
  • I have the same problem. Did all the things like deinstalling. resetting the browser to standard. Reinstalling etc. So far it still doesnt work for the 64 bits version but after doing all these things (and closing down my comp and starting it up after 10 seconds; someone told me that this is better than just restarting my comp) it suddenly works for my 32 bits version of IE. Hope this helps anybody.

    Thursday, March 08, 2012 4:06 PM
  • I think the crashing really isn't a crash, but a timeout issue.  The browsers (multiple browswers, multiple machines) all have silverlight crash the first time loading the page, but if I refresh it works fine, that is untill I start a new session (completely close browser and open at a later date). Its not a windows issue or a browser issue, it has to be a silverlight bug.  Of course the programmers are probably too proud to admit it.

    Saturday, April 07, 2012 12:19 AM
  • I am using win xp sp 3 with Chrome as my default browser and i can not get this plug in to work at all .. i have tried using IE7 and Firefox as well but the player plug in fails to load .. the screen stays blank regardless of how many times i refresh. I have uninstalled and reinstalled at least 10 times all with the same results.

    everything was working fine with Silverlight 4 but then i was prompted to update to Silverlight 5 and now i cant watch any streaming videos online at all

    on netflix i get an error code 1001 and other sites no code at all, just a blank screen where the video would be displayed

    Monday, April 09, 2012 10:34 PM
  • Try to check if it is enabled on Manage Add-ons. I hope this helps.

    Tuesday, April 17, 2012 9:49 AM
  • I seem to have made some progress with this.  I'd like to know from others if this has helped.  

    Windows 7 ultimate 64 bit, SP1, fully patched
    Chrome 18.0.1025.168 m
    I.E. 9.0.8112.16421
    Firefox 11.0

    I started looking into this because the following page would crash in chrome for me because of the silverlight content:
    (it also crashed in firefox)

    I don't use hotmail, so I'd like to hear from others if this procedure will fix the crashing in hotmail too.

    I went to control panel, programs, uninstall program, removed silverlight.

    Then I downloaded this file and installed...
    (for 64-bit only)
    Note that the latest 32 bit version which is offered by default from Microsoft did not fix the crashing for me.
    (the 32-bit version is a 6.6 MB file)

    12.4 MB

    KB2636927 (has different files for different OS's)

    then I opened up the page that was crashing, in chrome, firefox, and I.E.

    and all was good...
    Saturday, May 12, 2012 3:27 AM
  • f0xh0ound

    You beat me to it regarding 12 months and no answer. Maybee we should arrange for the entire forum to email support at the same time.

    I changed pc Silverlight was working on old machine but this new one - not a chance whatever I do. I know Silverlight is supposed to be free but it seems M* do not take any pride in their work these days. If they carry on I can see everyone changing to Linux - at least it works.


    Sunday, May 13, 2012 8:19 AM
  • This has probably been answered a million times, but I can't find it anywhere so a little help would be appreciated.


    Hopefully this will help someone.....


    I have Windows 7 64 bit, IE9 and kept getting the install request from Netflix to add the plug in, but then an error that I already had the same version when I attempted to download.  Tried uninstalling, got an error that something was wrong with the packet (?).  After 2 days of searching, I found a number for Microsoft Silverlight support that gives tech help for installs and uninstalls for free.  Found out that I had a corrupted version of MS Silverlight and the tech did a remote force unistall then installed from the MS Silverlight site. All no charge.  Back up and streaming with Netflix via Media Center and direct from NF site (don't know if that matters).


     Call 1-866-234-6020 PacTime

    Monday - Friday 5:00 A.M. - 9:00 P.M.
    Saturday - Sunday 6:00 A.M. - 3:00 P.M.
    Monday, May 28, 2012 10:39 PM
  • I also had the same issue, except I am running Vista 2-bit and IE 8.  I do remember reading that 64-bit systems were not compatible with MS Silberlight.  My resolution after the last install was to go to my IE Tools, choose manage add-ons, found MS Silverlight it was disabled and enabled it and I am now watching Netflix movies.  Hope this helps you.  Seems neither Silverlight nor regular MS support knows what has to be enabled on any of the browsers.  Note:  also added to my firewall, but enabling the  add-on is what did the trick.

    Saturday, June 09, 2012 7:18 PM
  • - When the video starts to load (or wherever on the page Silverlight has to run), right-click it and select Silverlight
    - Click the Playback tab
    - Uncheck 'Enable hardware-accelerated playback'
    - Click OK
    - Refresh the page

    This should work on all major browsers and fix the problem.


    Friday, July 27, 2012 4:47 PM
  • Well, I'm running the same operating system as you and have used Chrome (64 bit) and until lately NETFLIX has run perfectly.  I've used it continuously.  Since yesterday it keeps telling me to install Silverlight, which I already had installed. I went through all of those fixes, and checks and then read here and tried to use IE browser (which I never use.) I found that it works fine with IE 11 which is updated automatically and even though I can't find out which version it is, all of a sudden Silverlight works fine!  I had already uninstalled and reinstalled yesterday two or three times..did the same thing today via instructions on the Silverlight to clean a corrupted Silverlight...same thing then until I went to IE browser.  I can't find out which IE is, but all I know is IT WORKS FINE NOW! 
    Wednesday, March 11, 2015 4:18 PM
  • This is not accurate information.

    I have a 64-bit Dell laptop and Silverlight has worked on there for over 3 years.

    Granted, it just stopped working 1 week ago and thus my presence on this forum.

    Thursday, April 23, 2015 12:28 AM
  • We are using the IE8, giving same kind of issue. as work around, we have installed Google Chrome and Firefox,

    Firefox it's working very fine.

    Chrome : 

    Google Chrome: In-case of Google Chrome: please read through the below information to troubleshoot the issue.

    Note: By default Silverlight plugin is disabled is Google Chrome because of NPAPI deprecation.

    To enable Silverlight plugin in Google Chrome, please follow the steps below. 

    How to temporarily enable NPAPI plugins

    If you must use a NPAPI plugin, there’s a temporary workaround that will work until Chrome version 45 is released later in 2015:

    1. Open Chrome.
    2. In the address bar at the top of the screen, type chrome://flags/#enable-npapi
    3. In the window that opens, click the link that says Enable under the Enable NPAPI flag:

    1. In the bottom left corner of the page, click the Relaunch Now button.

    After the release of Chrome version 45, you’ll need to use an alternate web browser to load content that requires a NPAPI plugin.

    Please go throw the below links for more information.

    Thanks and Regards,

    Ravi Ch. 

    Monday, June 01, 2015 7:56 AM