Silverlight (november22, 2009)Error Message: The feature you are trying to use is on a network resource that is unavailable.


  •  Something is wrong with the silverlight I have installed on my computer.


    I get this message repeatedly:

    Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";}

    The feature you are trying to use is on a network resource that is unavailable.


    Click OK to try again or enter an alternate path to a folder containing the installation package silverlight.msi in the box below.



    [c:\91e8d5921eblah blah blah\]

     When do I get the above message?

    1.  Important Microsoft updates cannot be installed - I get the above message.

    2.  I cannot "uninstall" Silverlight - I get the above message.

    3.  I cannot INSTALL Silverlight - I get the above message.


    So, am i doomed to never be able to update Microsoft security updates?


    I have tried everything in my limited tech head.  I am stumped.


    Thank You,




    Sunday, November 22, 2009 9:52 PM


All replies

  • Interesting.....this question is here twice, mentioning strange paths to the installation file.

    Are you installing from a legitimate Silverlight installation package obtained here:



    Tuesday, November 24, 2009 5:09 PM
  • Hi kathy,

    Try to follow the method mentioned in this blog to clean the silverlight installation.


    Tuesday, November 24, 2009 10:41 PM
  • I would like to post an alternative method - I was in the same situation.

    In my case, I deleted all the randomly named windows update folders in the root of my C drive (why they would put it there and not in appdata or programdata...). Anyways, the solution is to redownload the MSI.

    Visit to get your silverlight version

    Download that same version (or as close as possible) from (You'll notice that each mirror is a different version). Save it to some folder on your computer.

    Open the folder in Explorer (Windows Flag + E). You'll need to have 7Zip or WinRar installed to do the next step.

    Right click the silverlight.exe that you downloaded and choose "Extract to Silverlight\" (or something similar).

    Open the new folder the last step created.

    You now have the silverlight.msi. You can copy the path from the address bar and paste it into the Windows Installer popup (from the beginning of the thread) and it will continue with whatever it needs to do.

    Saturday, October 16, 2010 3:38 AM
  • So, this was the most amazing ingenius work around ever. You should post this on every silverlight blog.

    Wednesday, May 04, 2011 3:57 AM