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Won't allow me to advance after download attempt error code 4015572

    Question

  • I downloaded and attempted to install and it states already installed. If it is why am I being asked to install?

    If it isn't why won't it download?

    Please I am very busy and don't need to spend time on your issues!

    Friday, April 21, 2017 1:07 PM

All replies


  • Hi Ptiberian,

    From your description, I suggest you can try to fix your silverlight.

    How to clean a corrupted Silverlight installation and then reinstall Silverlight:
    https://support.microsoft.com/en-us/kb/2608523

    Then, Download the latest Silverlight plugin:
    https://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx

    Install Silverlight
     
    Best Regards,

    Yohann Lu


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    Monday, April 24, 2017 4:32 AM