Word 365 failure RRS feed

  • Question

  • Good afternoon :-)
    I have Office 365 Enterprise installed on a 2012 Terminal Server. We have a problem that started today: if you open a document or try to create a blank one in Word 365 a pop up appears with the message "The Program can't start because the api-ms-win-core-version-l1-1-1.dll is missing from your computer"

    I have confirmed that the DLL file is in the location.

    I have made sure all Server 2012 R2 updates are installed

    I have repaired the Office installation online

    I have uninstalled and reinstalled Visual C++ 2015

    I have ran a SFC /scannow and restarted the server once completed

    Problem still exists.

    Any clue?

    Wednesday, June 10, 2020 2:22 PM