SQL 2014 Installation Error

Question

Hi

Having an issue installing SQL 2014 on to a machine.

During the installation process i get the following error occuring:

SQL Server Setup has encountered the following error:

C:\Windows\Installer\728c8d.msi

Done a search on the C: drive, but no luck.

Anyone have an ideas what can be done?

Thanks

Answer 1

Good day,

1. I don't see any error message that you post in your question. There is only a file location. what is the exact error message?

SQL Server Setup has encountered the following error:
C:\Windows\Installer\728c8d.msi

2. Which media do you use for the installation? Do you have the disk or do you use a file that you download? which edition of SQL Server do you try to install (EXPRESS, Enterprise, Standard, etc')

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Ronen Ariely  [Personal Site]    [Blog]    [Facebook]    [Linkedin]

Answer 2

Hi That's the error message that comes up. It's just the location for a file. The media is the files copied from disk. Thanks

Answer 3

Please add image of your screenshot :-)

There is no error massage that give path without at least one word

* Anyhow, you can find the entire installation log, as well. A summary log produced by SQL Server installation. By default in SQL Server 2014 it should be in:
C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\Summary.txt
%programfiles%\MicrosoftSQL Server\120\Setup Bootstrap\Log\

The number 120 is for sql 2014. Basically each version has different number.

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Ronen Ariely  [Personal Site]    [Blog]    [Facebook]    [Linkedin]

Answer 4

SQL Server Setup has encountered the following error:

C:\Windows\Installer\728c8d.msi

Hi RishiRauli,

As other post, please help to SQL Server setup log for analysis.

In addition, the above error message could occur when the 728c8d.msi file is missing in the Windows Installer Cache, please follow the steps in this KB article to restore the missing msi file.

https://support.microsoft.com/en-gb/kb/969052

However, if the issue still persists, please review Ze’s reply in this similar  thread,  search in registry for 728c8d.msi and find which it refers to, then copy and rename the missing file from installation folder to Windows\Installer.

Thanks,
Lydia Zhang

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Lydia Zhang
TechNet Community Support

Answer 5

Hi

Here is the error I was getting:

Overall summary:
  Final result:                  Failed: see details below
  Exit code (Decimal):           -2147024894
  Exit facility code:            7
  Exit error code:               2
  Exit message:                  C:\Windows\Installer\728c8d.msi
  Start time:                    2016-06-09 20:25:27
  End time:                      2016-06-09 20:29:45
  Requested action:              Install
  Exception help link:           

Thanks

Answer 6

Hi RishiRauli,

Please review my previous reply.

Thanks,
Lydia Zhang

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Lydia Zhang
TechNet Community Support

Answer 7

Thanks Lydia

I followed Ze's registry method for the fix:

"Hi Lydia, 

thanks for replying

I did both things and the error continues. But you pointed me on the right direction: by searching in register for 3a47159.MSI, i manage to find that refers to Microsoft Sync Services for ADO.NET v2.0 (x64).

Just copy and rename the missing file from installation folder to Windows\Installer, and it work's 

Thanks!"

Thanks for your help with this.