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SharePoint/Groove Workspace Hangs RRS feed

  • Question

  • I have microsoft SharePoint 2010 (together with Office Premium Plus 2010) and created a Groove Workspace and invited a work colleague who has SharePoint 2010 as well to join the workspace as a participant. For the first few days, the workspace worked as it should, syncing all of our data as we individually edited/added/etc., however, today, upon attempting to open the workspace from the Launchbar, it hangs. Every time. I shut down the pc, started it back up, same problem. It does come up with a box asking if I want to check online for a solution or restart the program. If I click to check online, it just closes the whole thing out. If I restart it, it will restart the Launchbar but I still can't log into the workspace that I created... I started a new workspace to see if that would work, and it did, so I'm wondering if somehow a part of my other workspace got corrupted and if there is a way to fix/recover it. MS Office and Windows 7 are both up to date, and were before the problem happened i.e. I don't think an update caused the issue. Thoughts?

    I'm using Windows 7 x64 with Office/SharePoint (32bit)...

    Here is a the problem report that was generated:

    Problem Event Name: APPCRASH
    Application Name: GROOVE.EXE
    Application Version: 14.0.4761.1000
    Application Timestamp: 4bab9a34
    Fault Module Name: mso.dll
    Fault Module Version: 14.0.4760.1000
    Fault Module Timestamp: 4ba90130
    Exception Code: c0000005
    Exception Offset: 00cba9cd
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: a253
    Additional Information 2: a2539c12002def58ea10e8fbf80dbb21
    Additional Information 3: 6c6e
    Additional Information 4: 6c6eabf29ad82a78b0fd73ccae566237

    Wednesday, October 27, 2010 9:17 PM

Answers

  • Hi NZR,

     

    From your post, it indicates that you installed Groove on your SharePoint 2010 server. However, this error may not related to SharePoint 2010. It means Groove 14 runs into trouble. You can try the following steps:

     

    1.       Try a repair of the installation Control Panel > Programs > Microsoft Office 2010.

    2.       Try uninstalling and reinstalling Groove and if that does not work, try uninstalling and reinstalling all of Office 2010.

    3.       If you have an account on another computer (or you do not care if you lose this account) run a groove /clean /all. http://support.microsoft.com/kb/982279  and start over with anew account.

     

    Hope this is helpful.

     

    Rock Wang


    Regards, Rock Wang Microsoft Online Community Support
    Tuesday, November 2, 2010 6:36 AM