Visual Studio 2017 - Cannot sign in using Windows Account

Question

Installs fine until comes to sign in, once I attempt to sign in I then get then prompted with the following error:-

We could not refresh the credentials for the account Failed to refresh access token. AADSTS900002: No service namespace named '(GUID)' was found in the data store.

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Answer 1

Hi Aaron,

Thank you for posting in MSDN forum.

Please try steps as below:

1. Close all Visual Studio instances.

2. Delete %LOCALAPPDATA%\.IdentityService.

3. Reboot your computer and restart VS to sign in, check if it works fine.

Best Regards,

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Answer 2

I have exactly the same error. Doing these steps does not fix it. 

Anything else I can try?

Answer 3

I have read dozens of posts on this topic discussing clearing <g class="gr_ gr_42 gr-alert gr_gramm gr_inline_cards gr_run_anim Style multiReplace" data-gr-id="42" id="42">out .</g>IdentityService. I tried every variation of this solution that one might think of. None worked.

I ended up poking around and trying to manually <g class="gr_ gr_22 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling multiReplace" data-gr-id="22" id="22">login</g> to my Microsoft account using Internet Explorer, but I could not connect to https://login.microsoftonline.com. I added the https://login.microsoftonline.com address to my Trusted Sites in Internet Options. Once I had done this, Visual Studio was able to connect to Microsoft and validate my account.