Erro ao utilizar plugin CRM for Outlook através de rede externa

Question

Pessoal boa tarde tudo bem?

Estou com o seguinte erro no Dynamics CRM, na rede interna consigo acessar normalmente o plugin do CRM para o Outlook. Porém ao sair da rede interna, ao tentar se conectar o mesmo dá a seguinte mensagem abaixo:

analisando os logs os mesmos me mostram que é algo relacionado a permissão:

# CRM Tracing Version 2.0
# LocalTime: 2016-05-03 14:20:28.592
# Categories: *:Error
# CallStackOn: Yes
# ComputerName: NSPO057937
# CRMVersion: 7.0.0001.0129

[2016-05-03 14:20:28.592] Process:OUTLOOK |Organization:01821432-6495-e511-80eb-005056914dd7 |Thread:    9 |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | <>c__DisplayClass14.<QueueUserWorkItemSilent>b__13  ilOffset = 0x6
    at <>c__DisplayClass14.<QueueUserWorkItemSilent>b__13(Exception ex)  ilOffset = 0x6
    at <>c__DisplayClassa.<TryFilterAllCatch>b__8(Exception ex)  ilOffset = 0xC
    at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)  ilOffset = 0x34
    at MAPIFolder.GetTable(Object Filter, Object TableContents)  ilOffset = 0xFFFFFFFF
    at TrackInCrm.FindLostItemsToTrack(Folders folders, String deletedFolderId, IOutlookSyncTable outlookSyncTable, IOutlookSyncTable emailSyncTable)  ilOffset = 0x35
    at TrackInCrm.FindLostItemsToTrack(Folders folders, String deletedFolderId, IOutlookSyncTable outlookSyncTable, IOutlookSyncTable emailSyncTable)  ilOffset = 0x35
    at TrackInCrm.FindLostItemsToTrack(Folders folders, String deletedFolderId, IOutlookSyncTable outlookSyncTable, IOutlookSyncTable emailSyncTable)  ilOffset = 0x35
    at TrackInCrm.FindLostItemsToTrack(Folders folders, String deletedFolderId, IOutlookSyncTable outlookSyncTable, IOutlookSyncTable emailSyncTable)  ilOffset = 0x35
    at TrackInCrm.<Initialize>b__0()  ilOffset = 0x47
    at DeferredCallInfo.<RunAction>b__9(Object unused)  ilOffset = 0xB
    at <>c__DisplayClass17.<QueueUserWorkItemSilent>b__12()  ilOffset = 0x16
    at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)  ilOffset = 0xF
    at <>c__DisplayClass14.<QueueUserWorkItemSilent>b__11(Object innerState)  ilOffset = 0x42
    at QueueUserWorkItemCallback.WaitCallback_Context(Object state)  ilOffset = 0x1A
    at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
    at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x35
    at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA3
    at _ThreadPoolWaitCallback.PerformWaitCallback()  ilOffset = 0x0
> HandleException: Unhandled Exception: System.UnauthorizedAccessException: Você não possui permissões suficientes para executar esta operação no objeto. Consulte o contato da pasta ou o administrador de sistema.
   at Microsoft.Office.Interop.Outlook.MAPIFolder.GetTable(Object Filter, Object TableContents)
   at Microsoft.Crm.Application.SMWrappers.TrackInCrm.FindLostItemsToTrack(Folders folders, String deletedFolderId, IOutlookSyncTable outlookSyncTable, IOutlookSyncTable emailSyncTable)
   at Microsoft.Crm.Application.SMWrappers.TrackInCrm.FindLostItemsToTrack(Folders folders, String deletedFolderId, IOutlookSyncTable outlookSyncTable, IOutlookSyncTable emailSyncTable)
   at Microsoft.Crm.Application.SMWrappers.TrackInCrm.FindLostItemsToTrack(Folders folders, String deletedFolderId, IOutlookSyncTable outlookSyncTable, IOutlookSyncTable emailSyncTable)
   at Microsoft.Crm.Application.SMWrappers.TrackInCrm.FindLostItemsToTrack(Folders folders, String deletedFolderId, IOutlookSyncTable outlookSyncTable, IOutlookSyncTable emailSyncTable)
   at Microsoft.Crm.Application.SMWrappers.TrackInCrm.<Initialize>b__0()
   at Microsoft.Crm.Outlook.DeferredCallManager.DeferredCallInfo.<RunAction>b__9(Object unused)
   at Microsoft.Crm.Application.SMWrappers.OutlookInstanceCache.<>c__DisplayClass14.<>c__DisplayClass17.<QueueUserWorkItemSilent>b__12()
   at Microsoft.ExceptionHelper.ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)

Analisando outros logs coletados me apareceu um outro tipo de erro:

[2016-05-02 17:25:32.281] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Exception |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 | ClientOrganizationContext.WaitDeterminedOrDisabled  ilOffset = 0x33
    at ClientOrganizationContext.WaitDeterminedOrDisabled()  ilOffset = 0x33
    at ClientOrganizationContext.GetOrganizationService(Int32 timeout, Nullable`1 offline, Boolean offlinePlayback)  ilOffset = 0x47
    at CrmServiceForOutlook.GetService()  ilOffset = 0x15
    at CrmServiceForOutlook.Execute(OrganizationRequest request, Boolean wrapException)  ilOffset = 0x0
    at CrmServiceForOutlook.IsClientCompatible()  ilOffset = 0x2D
    at MSProvider.Microsoft.Interop.Mapi.IMSProvider.Logon(ISupport MAPISupport, String profileName, EntryId entryId, IMSProvider_Logon_Flags logonFlags)  ilOffset = 0x227
    at   ilOffset = 0x76
>Crm Exception: Message: Addin is now disabled, ErrorCode: -2147220970

Alguém já viu algo neste cenário??

Desde já muito obrigado pela ajuda.

Abraços.

Rafael Santos

Answer 1

Boas Rafael,

Espero que já tenha resolvido o seu problema.

Se não vou tentar ajudar :) o que me diz é que dentro da rede interna consegues aceder ao plugin do outlook sem qualquer problema. O problema está quando sais da rede interna, ao tentares ligar ao plugin ele dá este erro, explica-me o teu ambiente, estás com net? estás com VPN?

Espero ter ajudado.
Se respondi a sua pergunta por favor marque como resposta e\ou como útil.

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Pedro Azevedo Crm Specialist 4.0\2011