is there a tracking device to check if email sent have been opened

Question

I would like to be able to track which emails have been opened and which bounced back when forewarding from CRM.

Is this possible?

Guido

Answer 1

Hi Guido,

By default that behavior isn't supported but you can use third party tools for that job, take a look is some examples:

• DotMailer
• Clickdimensions
• ExacTarget

Hope this helps.
If my response answered your question, please vote as helpful.

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Pedro Azevedo Crm Specialist 4.0\2011