Hotmail - Reminder: Important info for Hotmail customers on Outlook, Outlook ® Express, or Entourage®


  • Hi,

    I received the following email below.

    Is this a genuine email from Microsoft?

    It's just that I don't use any Outlook programs or Entourage to access my email.  I always access it through the Internet.

    It says the deadline is 1st September and new emails might not be received.  Would this mean I won't be able to access any new emails in my Hotmail account via the web?

    PLease help.

    Windows Live Newsletter
    Dear Windows Live Hotmail Customer,

    You are receiving this note because you have used Microsoft Office Outlook, Outlook Express, or Entourage to view your Windows Live Hotmail®. Microsoft is changing the way these programs access Hotmail e-mail which will require you to take action.

    To continue to receive e-mail from your Hotmail account, please select one of the alternative solutions below before September 1, 2009. After this day, new e-mail can only be delivered to your mail programs through the following alternative solutions.

    If you use Microsoft Office Outlook to view Hotmail, you can download free Office Outlook Connector to continue accessing your Windows Live Hotmail within Outlook 2003 or 2007. If you're using Outlook 2002, you will need to change the settings on your program to access your Hotmail. Click here to learn more.

    If you use Outlook Express to view Hotmail, you can choose to download free Windows Live Mail (recommended) or change the settings on your program to access your Hotmail within Outlook Express. Click here to learn more about your options.

    If you use Entourage to view Hotmail, you can change the settings in your program to view your e-mail. Click here to learn more.

    Why is this happening? Outlook, Outlook Express, and Entourage use a legacy communications method (known as the DAV protocol) to access Hotmail. Because the DAV protocol is not optimally suited for programs to access large inboxes such as Hotmail which now provides users ever-growing storage*, new alternatives have been built. Last year, customers asked us to postpone plans to retire the DAV protocol until more options were available. Now that these options (including the POP3 protocol) are available, we are ready to retire the DAV protocol.

    Thank you for using Windows Live Hotmail.


    Your Windows Live Hotmail Team

    Regards bbsi
    Saturday, July 18, 2009 8:56 PM

All replies

  • Ditto.

    I'm suspicious because the email gets blocked by the spam filter -- wouldn't Microsoft be able to bypass their own spam filter?

    I've only ever accessed via the internet too.

    Anyone know?
    Sunday, July 19, 2009 2:35 AM
  • Looks like the internet access will be the same.

    Read here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.win98.internet.outlookexpress&tid=5d712acc-2eb8-414a-8811-f74a25fe494d&cat=en_US_5eefb1ea-9e24-43d5-a20e-8142781f16c5&lang=en&cr=US&sloc=&p=1

    Only those people who do use one of those downloaded desktop programs to view Hotmail need to download something new.

    Sunday, July 19, 2009 2:37 AM
  • The thing is it says I am using Microsoft Office Outlook, Outlook Express, or Entourage, but I never ever have, so where they get the notion I ever use it is beyond me.
    Sunday, July 19, 2009 8:16 PM
  • When you say "Looks like the internet access will be the same." are you saying we need to do something to access Hotmail via the web?
    Sunday, July 19, 2009 8:34 PM
  • I never have accessed my personal Hotmail from one of those tools, but I have accesses a work email through Outlook, and on another PC, I've accessed my Hotmail and other people have used Outlook or Express. Perhaps they think I may have used one because a certain computer has?

    I don't know.

    But, the access I use now: solely going online, going to hotmail, and logging in -- that will be the same.

    So, you and I need not worry!
    Sunday, July 19, 2009 8:41 PM
  • So, team...is the mail real?
    Wednesday, August 26, 2009 1:04 PM