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MS Learn/ Sandbox Creation Error RRS feed

  • Question

  • I cannot create virtual machine trial 1hour in Core cloud service. 

    "We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable."

    When I can active sanbox and create virtual machine?



    Friday, July 12, 2019 5:32 AM

All replies

  • Same problem here.
    Friday, July 12, 2019 7:33 AM
  • Hi,

    These kind of issues should be resolved after sometime. These issue may occur when the particular azure region is loaded and don't have the capacity to create sandbox vms.

    Can you please provide me the link where you are getting the error.

    Once i have the link, I will check with the internal teams and get back to you

    Friday, July 12, 2019 9:36 AM
    Moderator
  • same problem, i need it 
    Friday, July 12, 2019 9:59 AM
  • Hi Indodeve,

    Please give me the link where this sandbox failure occurs

    Friday, July 12, 2019 10:02 AM
    Moderator
  • This article from Azure Learn Portal for example

    https://docs.microsoft.com/en-us/learn/modules/add-and-size-disks-in-azure-virtual-machines/6-exercise-resize-disks

    Friday, July 12, 2019 10:02 AM
  • Same issue here:

    https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-create-a-vm?pivots=windows-cloud

    Friday, July 12, 2019 10:22 AM
  • same here .. the azure vms labs are unavaiable
    Friday, July 12, 2019 10:54 AM
  • What could be the issue?

    Friday, July 12, 2019 10:54 AM
  • facing the same issue.
    Friday, July 12, 2019 12:23 PM
  • HI,

    I have escalated this incident to the product team. 

    I will post the updates here.


    Friday, July 12, 2019 12:43 PM
    Moderator
  • Same error for me : https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-create-a-vm?pivots=windows-cloud&lc=1033

    Friday, July 12, 2019 2:20 PM
  • Thanks for the support. I hope the problem will be solved.
    • Edited by Dang Thieu Friday, July 12, 2019 6:32 PM
    Friday, July 12, 2019 6:31 PM
  • when will it work again?
    Saturday, July 13, 2019 6:02 AM
  • the security modules seem to have their sandbox functional but they're restricted from creating any resources, ex.: https://docs.microsoft.com/en-us/learn/modules/secure-azure-resources-with-rbac/4-list-access

    the VM creation modules all have their sandbox down

    Saturday, July 13, 2019 3:18 PM
  • help with this problem

    We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable.

    Sunday, July 14, 2019 1:11 AM
  • I have the same problem, waiting for the fix, I hope Microsoft can resolve the problem in the shortest time.

    Sunday, July 14, 2019 11:32 AM
  • Hi, 

    It seems to be a known issue, please follow this thread [https://social.msdn.microsoft.com/Forums/en-US/db65d6e0-c4c9-45a6-bba2-e57ddd6beed9/cannot-create-vm-azure-trial-1-hour?forum=WAVirtualMachinesforWindows] for any new update.


    Please, If you think your question has been answered click "Mark as Answer" if just helped click "Vote as helpful". This can be beneficial to other community members reading this forum thread.

    Sunday, July 14, 2019 6:22 PM
  • Same Problem Here

    https://docs.microsoft.com/en-au/learn/modules/welcome-to-azure/4-create-a-vm?pivots=windows-cloud

    Been about a week now


    Monday, July 15, 2019 2:30 AM
  • Please Help!

    https://docs.microsoft.com/en-au/learn/modules/welcome-to-azure/4-create-a-vm?pivots=windows-cloud

    Monday, July 15, 2019 2:30 AM
  • yeah i am seeing the same problem....

    I hope the azure team fixes this. 

    Monday, July 15, 2019 6:02 AM
  • Hi, any updates/estimates yet?


    Monday, July 15, 2019 6:18 AM
  • Same issue.  Any update on time to resolution?  It's going on three days now.
    Monday, July 15, 2019 1:21 PM
  • I tried this Fri-12-Jul @ 16:00 thru 18:00 BST and had the same problem. Have retried Monday 15 July @ 15:30 BST  and the problem still exists.
    Monday, July 15, 2019 2:37 PM
  • Hello, can you please post an update? 
    Monday, July 15, 2019 2:48 PM
  • Tuesday, July 16, 2019 4:21 AM
  • Sorry for the inconvenience.

    We have detected abuse of sandbox virtual machines which are provided to the users. Because of that, Sandbox VM provisioning is unavailable temporarily. 

    Product team is working on mitigating that issue. Till that time, Users wont be able to able to provision VM's.

    I will share the updates here.

    I dont have any ETA at this time. I will share when i get the information.

    Tuesday, July 16, 2019 6:55 AM
    Moderator
  • The Azure Fundamentals 'trophy' blocks/gates the Cloud assessments on the Partner University. This is putting our Gold Partner status in jeopardy. So, please, there is some urgency to this.
    Tuesday, July 16, 2019 7:41 AM
  • I tried this Fri-12-Jul @ 16:00 thru 18:00 BST and had the same problem. Have retried Monday 15 July @ 15:30 BST  and the problem still exists. And again this morning Tue-16-July @ 10:00/BST

    Does anybody else note the irony of the highly available, highly resilient cloud infrastructure which is now unavailable for training purposes for a solid 96 hours or more.

    Tuesday, July 16, 2019 9:35 AM
  • i wish i hadn't booked my cert exam for next week...
    Tuesday, July 16, 2019 11:30 AM
  • Hi tonmilx,

    Sandbox VM service is intentionally stopped because users started misusing the provided resources.

    Product team is working on updates to the site to prevent the abusers and still allow the users. Sandbox VMs service will be enabled once the above update to the site is applied.

    I will share the ETA once i have it.

    Tuesday, July 16, 2019 11:47 AM
    Moderator
  • Hi armin19,

    Sorry for the inconvenience. 

    You can open a free azure account which will have free credits.

    You can use the cloud shell there as well. Link here.

    But you need to create the virtual machines manually there.

    Tuesday, July 16, 2019 11:50 AM
    Moderator
  • Hi jakaruna-MSFT,

    We are in the same position as armin19, but don't understand how the use of shell in own tenant will work in the context of the module? It appears the completion of the module is dependent upon that sandbox activating and being used. 

    Is there a way that your suggestion above is used to link to our own subscription and therefore running through the content allows the module to be completed?

    Tuesday, July 16, 2019 12:11 PM
  • Would have helped me if it accepted the same commands as in the exercise I'm trying to do :/ 

    https://docs.microsoft.com/nl-nl/learn/modules/host-build-agent/4-create-build-agent

    Can't even complete step 1. 

    Edit: never mind, the quickstart is helpfull here https://docs.microsoft.com/en-us/azure/virtual-machines/windows/quick-create-cli 
    • Edited by nsglcck Tuesday, July 16, 2019 12:36 PM
    Tuesday, July 16, 2019 12:26 PM
  • Any update on this?

    I still get the error "We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable."

    Wednesday, July 17, 2019 5:08 AM
  • How to fix this?
    it's about 2 weeks facing it

    Wednesday, July 17, 2019 9:17 AM
  • Still down here


    Wednesday, July 17, 2019 10:56 AM
  • same issue for me here's my link:

    https://docs.microsoft.com/en-gb/learn/modules/welcome-to-azure/4-create-a-vm?pivots=windows-cloud

    Wednesday, July 17, 2019 11:19 AM
  • Same problem.

    Wednesday, July 17, 2019 12:13 PM
  • Hi RichProfound,

    Unfortunately it wont work in the context of the module when we are using our subscription. We need to create vms ans set them up on our own.

    These problems will be solved only when the sandbox vms are enabled.

    Wednesday, July 17, 2019 12:18 PM
    Moderator
  • We have the same issue.
    Wednesday, July 17, 2019 4:08 PM
  • same problem :(
    Wednesday, July 17, 2019 6:03 PM
  • Same problem here. 
    Wednesday, July 17, 2019 8:07 PM
  • hello, please is there any updates? i have the same problem!
    Thursday, July 18, 2019 4:13 PM
  • Was the "Core Cloud Services - Introduction to Azure" section removed from the main page entirely?
    (
    https://docs.microsoft.com/en-us/learn/paths/azure-fundamentals/)

    Now the next section is "Core Cloud Services - Azure architecture and service guarantees"

    are any modules with sandbox just being removed now?
    Thursday, July 18, 2019 7:45 PM
  • Same issue here as well. Been on this for days. Please help:

    https://docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-create-a-vm?pivots=windows-cloud

    Thursday, July 18, 2019 9:38 PM
  • Was the "Core Cloud Services - Introduction to Azure" section removed from the main page entirely?
    (
    https://docs.microsoft.com/en-us/learn/paths/azure-fundamentals/)

    Now the next section is "Core Cloud Services - Azure architecture and service guarantees"

    are any modules with sandbox just being removed now?
    Looks like it, i've done all the other modules but i still don't have the trophy
    Friday, July 19, 2019 8:23 AM
  • Someone's done a half-assed job of cleaning up/removing the modules (rather than fixing the sandboxes). It shows as 'complete' on docs.microsoft.com but doesn't feed through to techprofile which shows as 6/8 complete. This makes it useless as the prerequisite for the competencies which need the 'trophy'.

    Friday, July 19, 2019 12:59 PM
  • I tried this Fri-12-Jul @ 16:00 thru 18:00 BST and had the same problem. retried Monday 15 July @ 15:30 BST  and the problem still exists. And again Tue-16-July @ 10:00/BST.  Just tried again Fri-19-Jul @ 15:30BST

    To echo some previous posts, MS seem to have completely broken this altogether now - deliberately I assume.

    Module  2 was "Core Cloud Services - Introduction to Azure"  and this was where we were all having issues with the sandbox.  I got as far as  Unit 4/8 - Create a virtual machine  which required the sandbox

    Module 2 in its entirety seems to have been ripped away.  Dissapointing to say the least. 

    It now seems to consist of the following modules:

    1. Cloud Concepts - Principles of cloud computing
    2. Core Cloud Services - Azure architecture and service guarantees
    3. Create an Azure account
    4. Core Cloud Services - Manage services with the Azure portal
    5. Core Cloud Services - Azure compute options
    6. Core Cloud Services - Azure data storage options
    7. Core Cloud Services - Azure networking options
    8. Security, responsibility and trust in Azure
    9. Apply and monitor infrastructure standards with Azure Policy
    10. Control and organize Azure resources with Azure Resource Manager
    11. Predict costs and optimize spending for Azure

    My question...  when will this be reinstated??  Or wont it?  Does this mean there is no option to actually practice anything in the sandbox going forward? 

    Come on MS - You want people to buy your services... Not doing a great job here on the training front at least

    Friday, July 19, 2019 2:56 PM
  • 7/19.  Ditto.  Stuck at creating sandbox, Unit 4/8 for AZ900 Azure Fundamentals Course.


    Friday, July 19, 2019 7:06 PM
  • I can see that they have removed that section from the Azure Fundamentals Course now.
    So this is probably going to be down for a while.

    Monday, July 22, 2019 1:54 PM
  • Problem with simply removing the section seems to the that "Azure Fundametals" now shows as Completed for me but it is not listed in the Achievements section at all. Shouldn't there be an entry in the Trophies section once the learning path is completed? 
    Tuesday, July 23, 2019 6:46 AM
  • Me Too 

    https://social.msdn.microsoft.com/Forums/azure/en-US/db65d6e0-c4c9-45a6-bba2-e57ddd6beed9/cannot-create-vm-azure-trial-1-hour?forum=WAVirtualMachinesforWindows

    Tuesday, July 23, 2019 9:27 AM
  • Same problem here :

    docs.microsoft.com/en-us/learn/modules/welcome-to-azure/4-create-a-vm?pivots=windows-cloud

    Tuesday, July 23, 2019 11:19 AM
  • We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable.

    <form class="alert" data-bi-name="zone-pivots" dir="ltr" lang="en-us" style="box-sizing:inherit;border-radius:6px;font-size:16px;padding:1rem;margin-background-color:var(--body-background-dark);transition:height 0.5s ease-in 0s, opacity 0.5s ease-in 0s;overflow-wrap:break-word;word-break:break-word;border:1px solid var(--border-white-high-contrast);font-family:'Segoe UI', SegoeUI, 'Segoe WP', 'Helvetica Neue', Helvetica, Tahoma, Arial, sans-serif;">

    Please send me help to create a virtual machine 1 hour i cant create for this reason 
    We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable.

    We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable.

    We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable.

    We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable.

    We're sorry. The sandbox needed to complete the exercises in this module is temporarily unavailable.


    </form>
    Tuesday, July 23, 2019 12:11 PM
  • Another example: https://docs.microsoft.com/en-us/learn/modules/host-build-agent/4-create-build-agent
    Wednesday, July 24, 2019 10:58 AM
  • well kids, i somehow managed to pass az-103.

    already did az-900 a couple of months ago and had done all the fundamental and administrative learning paths before the sandbox blew up but i still wanted to go back and do some work in the sandbox before writing.  not being able to use the sandbox for 2 weeks before the exam, with my trial credits expired more than a year ago and spending 2 days straight standing up Azure Stack SDK in my home lab just to find out you can't even invoke cloud shell on it, this was a total emotional rollercoaster. i'm relieved but i also spent weeks studying from various different training sources to make up for the lack of the sandbox availability.

    guys, take your time to study, even if you have to wait for the sandbox to come back or spend a few bucks to get a real subscription if your credits have run out.

    MS, i really hope you get your act together on resolving this. it's a major eyesore when people can't prep properly for your now $165 exam which expires only after 2 years...

    good luck everyone.

    Wednesday, July 24, 2019 11:10 PM
  • Good news on passing your exam. The issue for most of us on this thread isn't our ability to study, its the prerequisite requirement of the trophy it gives as a bottleneck for other courses, which is still unresolved. Which means our competencies have expired and we lose our Gold Partner status benefits. Which is worth $200000, not $200. (and we know our Azure inside-out)

    Nobody @Microsoft seems able to give any realistic update on this, or even give 2 sh**s.

    Thursday, July 25, 2019 9:56 AM
  • Same with me.

    Sandbox is down for vnet exercises.@Microsoft Can you provide us an ETA?

    Friday, July 26, 2019 4:19 AM
  • This has been going on a long time with no result. I am skeptical about Microsoft and Azure as it is now imagine if a lot of people migrate to azure then a problem occurs that they can't fix in a timely fashion.
    Friday, July 26, 2019 11:53 PM
  • 14 days on and still not working .

    Saturday, July 27, 2019 12:02 AM
  • 10 days on and no solution.
    Saturday, July 27, 2019 12:15 AM
  • Monday, July 29, 2019 9:20 AM
  • Hi. GregoryGerard

    I suggest you can use Microsoft Self Paced Labs

    Monday, July 29, 2019 11:50 AM
  • As to https://docs.microsoft.com/en-us/learn/modules/host-build-agent/4-create-build-agent, something has changed. The sandbox is still unavailable, but the unit shows as completed on page open (and the unit's XP changed from 600 to 100). So now the sandbox issue doesn't affect the ability to complete an exercise and get a module and learning path trophies.
    Monday, July 29, 2019 12:43 PM
  • Same here: 

    under below path, 

    Exercise - Create an Azure Data Science Virtual Machine

    Tuesday, July 30, 2019 12:39 PM

  • https://docs.microsoft.com/en-us/learn/paths/azure-fundamentals/


    Shows as complete, but no 'trophy' on

    https://techprofile.microsoft.com/

    So... half a job. Still.

    Tuesday, July 30, 2019 1:18 PM
  • https://docs.microsoft.com/en-gb/learn/modules/welcome-to-azure/4-create-a-vm?pivots=windows-cloud
    Wednesday, July 31, 2019 4:32 AM
  • I have over 5 Learning Paths and 10 modules that are stuck and can't be completed due to these sandbox errors.  How long are we to wait for this.  The least they could do is just tell us approximately how long till it is resolved or if it will be at all.

    Help us learn Microsoft.

    Friday, August 2, 2019 1:06 AM
  • Here, is the latest update from MS docs.


    Balaji

    Friday, August 2, 2019 1:18 AM
  • https://docs.microsoft.com/en-us/learn/modules/create-computer-vision-service-to-classify-images/4-generate-thumbnail
    Saturday, August 3, 2019 4:19 AM
  • Hi,

    Sorry that you ran into this issue.

    We’re working to resolve the issue as quickly as possible . We will announce when it's back up via Twitter(https://twitter.com/docsmsft ) and via this thread.

    You may be able to complete the exercises using your own Azure subscription (you may incur
    charges) or create a free account at https://aka.ms/freeazure 


    Monday, August 5, 2019 8:15 AM
    Moderator