Report a data issue RRS feed

  • General discussion

  • There are two ways to report issues with the geocoding data in Bing Maps. They are as follows:

    • Go to and click on the feedback or Report a Problem button in the bottom right hand corner of the page and submit your issue.
    • If you are an enterprise customer then contact the Bing Maps Enterprise support team and they can pass this on to the data team.

    Saturday, March 10, 2012 2:16 PM

All replies

  • Bing UK OS maps (Explorer & Landranger) appear to be very much out of date (they appear to be pre 2015). Are there any plans to update these?
    Tuesday, August 7, 2018 7:31 AM
  • Hi Andy,

    Bing Maps gets its data from various sources so can't really give dates for any specific regional updates.  If you do notice an issue, please do report it as suggested above.



    Tuesday, August 7, 2018 5:46 PM
  • I asked the question:

    "Bing UK OS maps (Explorer & Landranger) appear to be very much out of date (they appear to be pre 2015). Are there any plans to update these?"
    To which I got the following response:
    "Bing Maps gets its data from various sources so can't really give dates for any specific regional updates.  If you do notice an issue, please do report it as suggested above."

    However, the source ( has up to date maps available, it is just that Bing is not using them yet. Why not?

    Wednesday, August 15, 2018 7:04 AM
  • Hi Andy,

    This is the MSDN Developer Forum and not in charge of any OS or Data updates to any products.  However, the route you were given to provide feedback is the correct place to get such questions addressed.



    Monday, August 20, 2018 4:47 PM
  • Hello 3900 Chennault Parkway, Lake Charles, LA 70615, pin is in the wrong spot.  Please see Google maps for correct reference.  We are a new aircraft maintenance company named Citadel Completions.  I tried to leave message in feedback section but it would not send.
    Wednesday, September 19, 2018 2:14 PM
  • Hello,

    While working with one of our customers we ran across many address in his service area that are not showing up where they actually are. Here is an example :

    2871 Crosscreek Dr, Oologah, OK 74053

    Using my web browser, Google maps this to 2871 Cross Creek Dr, Oologah, OK 74053. 

    Bing maps that address a few streets to the south, E Creek Dr, Oologah, OK 74053.

    When I use another website to convert the address to geocode, Bing shows the correct location but gives it the wrong street name, 2660 Elkhorn Dr, Oologah, OK 74053, US

    Any thoughts on how to get this resolved? both the customer and my compnay are growing frustrated. If it was just one address we could live with that but this is about half of the address in his service area. 

    Friday, October 5, 2018 5:36 PM
  • Hi Luke,

    There is a process in place to handle any data issues with our data provider. Please follow the steps in the original post on this thread to report your address anomalies and they will be passed to the correct data provider.



    Friday, October 5, 2018 5:47 PM
  • You have the wrong location for the hotel on Bing Maps. You show it by the National Theater Cairo and the Post office. It is next to Terminal 2 inn the airport, linked by a sky bridge. I had a travel agent telling me I had to book transportation based on your date. Not true.
    Tuesday, November 13, 2018 8:26 PM
  • Hi SGFood,

    This is not the correct location to report Data Issues. Please follow the steps in the original post on this thread to report your issue in Cairo and it will be passed to the correct data provider.



    Monday, November 19, 2018 4:21 PM
  • Hi,

    I live in a new development and want to update my info within Bing Maps but our development in not in yet.  Do you know when this will happen?  

    I live on Brant Place that is on the western half of the development below. 

    Saturday, January 5, 2019 12:55 PM
  • Hi Jim,

    I can't speak to the timing of your specific location but Bing Maps is constantly receiving updated data from our third party providers. I have looked at the location and see there should be an extension to Lohman Road called Fillmore Drive but don't see Brant Place.  Can you please report that using the method given above?



    UPDATE: The roads around Filmore Dr should appear in the January 21st update.  I assume that includes Brant Place.

    Saturday, January 5, 2019 3:44 PM
  • In Amatrice, Italy (geographical coordinates 42.6637925, 13.2818079). The official name of the hamlet is Rio. Geographical coordinates of Villa San Lorenzo a Flaviano are 42.664732,13.2850508.

    Please, fix this. This is most important for post earthquake reconstruction. I can help when looking for information to demonstrate these errors, please visit Amatrice website or Regione Lazio website.

    Thank you for attention


    Wednesday, January 9, 2019 9:43 AM
  • Hi FaberHome,

    This is the Microsoft Developer Network and we support developing applications and this is not the correct path to report user data issues.  I will merge your request with the topic theat includes the steps you need to follow to report a data issue.



    Wednesday, January 9, 2019 5:18 PM
  • Postcode PE7 8PY is missing from Bing Maps
    Monday, March 25, 2019 10:02 AM
  • Hi David,

    That is not a valid postal code for Canada,  L#L #L#.  Please provide full feedback as described above so we know where you think this would be valid.



    Monday, March 25, 2019 3:39 PM
  • When a user searches 'Leicestershire, England' into bing maps, the map finds Leicestershire but it does not find a centered position in the county but instead the coordinates locates near to the border of Leicestershire. 
    Wednesday, May 22, 2019 2:54 PM
  • For the webapp we are trying to create we are integrating Bing maps for search criteria but users entering county names such as 'Leicestershire' will not find an accurate representation of distance from their county or areas within the county based on these search results.
    Wednesday, May 22, 2019 2:57 PM
  • Please use the feedback option within the application.
    Wednesday, May 22, 2019 4:44 PM
  • Please add Rio (Amatrice's hamlet) ( It's most important. Thank you.
    Friday, May 24, 2019 12:09 PM
  • Using same co-ordinate, I get different location on the Bing Map, using Aerial View and Road View, which illustrated below.
    Aeriall View is correct, where location should be on the right side of river.
    22.391151, 113.97683

    Monday, October 21, 2019 3:01 AM
  • As the title of the post implies, a cloud covers the entirety of Hamilton, New York. Is it possible to get better aerial imaging of this location? 

    Saturday, February 1, 2020 1:15 AM
  • I would like to know if there's an attribute to check to see if maps are working without any issues.
    Monday, February 3, 2020 4:50 AM
  • Hi Mamatha,

    You can always go to and see a Bing Map in action.  If you see an issue, you can reporting using the feedback steps given above.



    Monday, February 3, 2020 5:35 PM
  • Hi GoodaMooda,

    You can log this issue directly by following the steps given above. Basically go to and make sure you are looking at the issue then choose to give feedback.  This logs and issue directly into the work item database for the Maps and Geospatial Team at Microsoft.



    Monday, February 3, 2020 5:43 PM
  • Hello, when using bing maps i usually look at my home town area first and when i do there is this green overlay everywhere covering the image of the town/county here is where it can be found.Any way that this can be fixed or is it impossible to fix?

    41.314827, -75.762280

    Friday, February 14, 2020 6:35 PM
  • Hello Aiden,

    If I'm not mistaken, you're looking at Aerial view? There are some clouds in the image near this location. While it's difficult to source cloud-free imagery everywhere, we're always trying to improve the quality of the imagery we provide on Bing, and we do track and prioritize areas where Bing Maps users have reported clouds. Thanks for the feedback!

    Grayson Myers

    Friday, February 14, 2020 11:26 PM
  • i don't know why the image quality of moroccan map is bad , and the maps of europe and usa are good ? can you solve this problem please ? :)
    Wednesday, April 22, 2020 6:53 PM
  • Please report your imagery issue through the feedback interface 
    Wednesday, April 22, 2020 7:45 PM
  • Hi,

    I recently went to check bing maps to view the city of Lahore, Pakistan (aerial view) but I found out that the city map has not been updated in over 5 years. The city is not considered as a rural city but among the most urban cities of Pakistan with a lot of development in these past years. The city is still being shown as it was 5 years ago and compared to Google Maps (sorry), it is way behind. I checked it because of the release of Microsoft Flight Simulator to see how updated the city would be

    Also, the airport in Islamabad (the newly built one) is the largest airport of Pakistan and still is not updated in the maps. It is still visible as under construction

    Friday, August 14, 2020 7:03 AM